The coupon also did not print out for me. Ended up with a handwritten note.
Same here... WTF. The woman that rang me up had no clue what I was talking about and some guy came over to help and he said only one person had the authorization to void trade-ins and it would be about a 45 minute wait or he could write a note on my trade-in. I really didn't have time to wait so took the note. Hope I don't get screwed.