MS banned my 7+ years old account (guile3md) permanently because i joined Xbox Live Community Ambassadors program and tried to help other XBL users ... they saw my chat with the other XBL users as "attempts to extract account information from other players" I tried everything to contact MS but they are not listening to me ... all i got from them is a call after a couple of months of trying to know the real reason for the ban ... I hope that other gamers will not fall for the same mistake and join Xbox Live Community Ambassadors program ...