I emailed BB customer support about the 20 promo gift cert and this is what said.
I understand how important it is for you to get properly rewarded. I have reviewed the information and the purchase qualifies for the promotion, but the purchase needs to complete the return policy (15 days from...
I was able to get the price match today from the BB in City of Industry. I just showed them my email that I got and they gave me the PM. They werent going to do it at first after checking the price online but the manager was cool enough to let me have it for $19.99
How many times can you use this code? I got the email and used it once yesterday. Was thinking of trying it again today. Anyone able to use the same code twice?
No, I did not submit any survey. They just told me case was escalated last week and today I got an email from an escalation agent and I told him about my situations and how others are also experiencing the same issue. He responded and said if he can fix it by offering a partial refund.
Just...
My advice is to call them. Live chat is hardly useful. After several weeks dealing with the customer service, they finally came up with a favorable solution for my missing xbox live points. They are going to issue a partial refund of $30 on a game (Far Cry 3) that I preordered from them.
Just updating after my one hour call with a Microsoft rep. Was no help as expected. Case got escalated. I applied my two $10 dollar promo to these orders and "lost" them.
Anyone here able to use their promo codes successfully without having their order canceled? I am so fed up.....
There is some serious bugs in Microsoft preordering system. Preordered Need for Speed and Nike Training earlier today successfully only to have the system cancel the orders for me yet again. Will update later.
Came home from work and Microsoft really delivered! Got both Dishonor and Fable for free. Looks like it was shipped from Tennessee. That must have cost them!! Nevertheless, I will be preordering more stuff from them from now on.
Yeah I am actually very surprised. First time in my life that I have gotten a game for free. I honestly would have been "content" with free points and a 10 dollar promo. But hey can't complain about free games.