So how it works is, you'd return the controller using the warranty as you would if you needed to replace it, they issue you the amount with tax I think onto a best buy gift card and you can either put it towards a new controller or if the series 3 is out by then, you could put it towards that...
Don't know exactly how the upgrade path works, but I'm still down anyway. Bonus is that with the refurb pricing, the replacement plan was $10 cheaper.
So how it works is, you'd return the controller using the warranty as you would if you needed to replace it, they issue you the amount with...
I definitely would've complained about it. This kinda sucks, i was hoping to trade an original fat xbox one and a xbox one S towards the series X, but if they don't add it in then, it sucks.