I'm sure they're using the trademarked "Super Bowl" with permission for this *cackle*. I haven't suffered the disappointment of not receiving a preorder from these losers (not yet anyway... I preordered a SF TE stick, so we'll see), but I recently shot off an email to them regarding the "free disc buffing" service the website and in-store flyers they had out both mention, with no fine print. The store manager insisted I was only due 5 free disc buffs for signing up despite none of the signage saying such. Then I emailed customer support. They took a week to get back to me and said, yes, I should be able to present my MVP card for free buffs and that they would be contacting the district manager to tell the employees such. Then a couple of days later, ANOTHER customer support person emails back saying I'm only supposed to get 5. So I don't know what to think.
Maybe this is stuff everyone already knows, about this company really not having their shit together, but I just wanted to rant.