NOTE: Yes, this is a rant, I apologize, but since this is my first bad experience with Amazon customer service, I need to let off some steam.
Being a broke college student, selling textbooks is a great way to earn a little extra cash. Trying to get the maximum value is key, so I figured I would try to sell on Amazon, since I pretty much shop there exclusively.
So after spending an hour listing 10+ textbooks and selling a couple, I receive an e-mail saying that my account has been flat out banned for "being associated with other closed amazon seller accounts". Obviously, this confused the hell out of me. This is the first time that I had sold anything on Amazon, and this account has been opened for over 5 years, including being a prime member for 1+.
After doing some research, I realized that some people had a similar experience when someone had others use their amazon accounts on their computer. Now, I have had a ton of people use this computer, from family members to friends. After much research, it turns out my roommate has had some bad seller feedback in the past. Also, she has a credit card on my account (as do about five other people thanks to the prime). So, understandable. They think this is her. I'll just explain my experience and they will reverse it. Right?
Wrong. Appeal was denied. No reason given. They also told me any other accounts created would be shut down. What confused me even more is that my name is on the seller profile, and all funds made go straight to MY bank account. This is a major disappointment, seeing as I use(d) amazon for almost everything. Now, my account name that I use for almost anything business related (a bit more official than "DrMunkee") has a permanent black mark on it because someone's DVD came loose during shipping (that I didn't even sell them).
I'm at a loss of words. Typically, when something bad happens and someone rants, there is always kind-of a reason, no matter how innocent the person tries to appear. Even I'm guilty of trying to appear innocent sometimes when maybe I haven't been. But this is the first time I can say that I did absolutely nothing wrong and am being punished for it. For a place I always bragged for being near perfect, this is a major disappointment, and will make me thing twice before giving them all my business again.
I guess screwing over the little guy is OK if it means being overly protective of your big empire. That's business, I suppose.
Being a broke college student, selling textbooks is a great way to earn a little extra cash. Trying to get the maximum value is key, so I figured I would try to sell on Amazon, since I pretty much shop there exclusively.
So after spending an hour listing 10+ textbooks and selling a couple, I receive an e-mail saying that my account has been flat out banned for "being associated with other closed amazon seller accounts". Obviously, this confused the hell out of me. This is the first time that I had sold anything on Amazon, and this account has been opened for over 5 years, including being a prime member for 1+.
After doing some research, I realized that some people had a similar experience when someone had others use their amazon accounts on their computer. Now, I have had a ton of people use this computer, from family members to friends. After much research, it turns out my roommate has had some bad seller feedback in the past. Also, she has a credit card on my account (as do about five other people thanks to the prime). So, understandable. They think this is her. I'll just explain my experience and they will reverse it. Right?
Wrong. Appeal was denied. No reason given. They also told me any other accounts created would be shut down. What confused me even more is that my name is on the seller profile, and all funds made go straight to MY bank account. This is a major disappointment, seeing as I use(d) amazon for almost everything. Now, my account name that I use for almost anything business related (a bit more official than "DrMunkee") has a permanent black mark on it because someone's DVD came loose during shipping (that I didn't even sell them).
I'm at a loss of words. Typically, when something bad happens and someone rants, there is always kind-of a reason, no matter how innocent the person tries to appear. Even I'm guilty of trying to appear innocent sometimes when maybe I haven't been. But this is the first time I can say that I did absolutely nothing wrong and am being punished for it. For a place I always bragged for being near perfect, this is a major disappointment, and will make me thing twice before giving them all my business again.
I guess screwing over the little guy is OK if it means being overly protective of your big empire. That's business, I suppose.
Last edited by a moderator: