Yeah, I was pretty amazed with the Live Chat service. I'd wanted to make two B2G1 orders (one with $15ish games, and one with $30ish games). Each group had one game that was $5 more than the others. To my surprise, not only was the rep fine with adjusting both orders, but surprised me by choosing to adjust the highest one of each order to be the free one!
Chrono Trigger, TWEWY, and SMT: Devil Survivor = $29.98!
Okamiden, Super Scribblenauts, and Pokemon Black = $57.08!
Greatest customer service rep ever.