Amazon Trade-In FAQ 5.0

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes. - Indigo_Streetlight
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Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:

-- BlueLobstah

-- CheapAssGamer

THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.
Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 12/26/2012)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Post away!

 
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Defiance CE (PS3 - Good) x2 

$100 > $142

Facebreaker + Stoked (360 - Acceptable)

~$8 > $21.35

Marvel Ultimate Alliance 2 (360 - Acceptable) Found Disc Only at local GameStop marked as the 1st game

~$8 > $22.95

Total Pending 

~116 > $186.30 (~60% gain but it's all pending...)

Hopefully all of this goes through.  A big thanks everyone who has been putting forth an effort to help out other CAGs.  Time to continue the hunt!

 
I found Ultimate Alliance 2 at Gamestop tonight but they wanted $40 bucks used. :(   I couldn't find Rock Band 3 anywhere.  WTF

 
my Black Ops 2 Hardened edition was rejected.  It was in like new condition so ill probably send it right back when it gets returned to me.

 
Miami Flash15 said:
For Rayman Origins:

The regular version is $15.XX and trade-in is less than a dollar: http://www.amazon.com/Rayman-Origins-Playstation-3/dp/B0050SX3KG/ref=sr_1_1?ie=UTF8&qid=1373517989&sr=8-1&keywords=rayman+ps3

While the other one's value is $41.xx:

http://www.amazon.com/Rayman-Origins-artbook-Playstation-3/dp/B00503NANQ/ref=trdrt_list_asin

I'm assuming they're the same, just one has the book?
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I'm tempted to send my copy w/artbook in for this. Do you guys think this one is legit or would I be wasting my time?

 
Platos said:
my Black Ops 2 Hardened edition was rejected. It was in like new condition so ill probably send it right back when it gets returned to me.
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Damn. That sucks. I hate when items are returned. Good luck.

DesertLeo said:
I'm tempted to send my copy w/artbook in for this. Do you guys think this one is legit or would I be wasting my time?
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If you have the artbook, you're probably good to go. Even if you're not, you're only wasting the time you spend dropping the game off ;) I sent it a sealed copy of Rayman Origins. I'm hoping to at least get "acceptable" value for it.

 
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Thank you Amazon Trade In! Got $103 trade in credit that's going towards inFamous: Second Son (which is now paid off) and my PS4. My plan to only spend $200 and get a PS4, extra controller and 2 games is going too well. Only spent $90+ but already paid off a game, controller and part of the PS4.

Weird how the gift card credit worked out. The rep put $55 on inFamous and $48 on the PS4. I asked them to put the $10 promo credit on inFamous since they didn't do it. Guess she (I assume, not for any reason, just assuming by the name) didn't know how to apply the credit since the game was paid off. She end up making inFamous $49.99 and my balance for it is now -$10. She said that $10 should be back into my account and I can apply it to my PS4 later on.

Anyways, great deal hunting all around.

 
Not sure if this helps, but i got a copy of saints row double pack and the one without the purple inition station logo is not the one with the high trade in value.

So the one with the purple "initiation station" logo is the one you need.

 
Liquid Metal said:
Not sure if this helps, but i got a copy of saints row double pack and the one without the purple inition station logo is not the one with the high trade in value.

So the one with the purple "initiation station" logo is the one you need.
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yeah I found a Platinum Hits version and it is not the right one
 
Dont know what you guys are talking about, but i have two Double packs i sent in that matched the UPC's perfectly. They did not have the purple "initiation" logo on it. And after looking the purple one up it has a totally different UPC then the one accepted for trade

 
The Initiation sticker is on the wrapping of the package so if you buying it used you can only tell if it's that version by matching the UPC with the trade-in version by looking at your e-mail.

 
Miami Flash15 said:
Is this the same Rocksmith they're giving $16.xx for on Amazon:

http://www.bestbuy.com/site/Rocksmith-Guitar-and-Bass-%26%23151%3B-PRE-OWNED---Xbox-360/6967389.p?skuId=6967389&productCategoryId=pcmcat232900050017&id=1218817528994#tab=overview

http://www.amazon.com/Rocksmith-Xbox-360/dp/B004S5PBM0/ref=sr_1_1?s=videogames&ie=UTF8&qid=1373794147&sr=1-1&keywords=rocksmith
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Since the weight of the listing on amazon is 14.2 ounces, and the one you buy from bestbuy might not even have the case/manual (which WILL affect the TiV/being accepted) I would say pass on that "flip".

 
Hemi said:
Since the weight of the listing on amazon is 14.2 ounces, and the one you buy from bestbuy might not even have the case/manual (which WILL affect the TiV/being accepted) I would say pass on that "flip".
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I was gonna check my local store, since it is in-stock, to see if it came w/ those two. I'll see.

 
beetlegum said:
I'm thinking about trading in my Xbox KOTR. (which I never finished and want to play again).

It has jumped to 12 bucks, and I can get the IOS version for 5 bucks. But I fear if I let go, it will become a rare valuable game. What do you guys think?
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Relock if you haven't sent yet, up to $18 now.

p.s. Jurassic Park :360: up to $24
 
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Not really, after fees you'll be getting the same amount on Amazon.  If you don't need it it's a good time to dump it.  I have the PC version, so I'm locking it in.  Thanks for the heads up.

 
kitsunisan said:
Not really, after fees you'll be getting the same amount on Amazon. If you don't need it it's a good time to dump it. I have the PC version, so I'm locking it in. Thanks for the heads up.
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Are you referring to the Xbox version? The one I saw is going for $70 on eBay right now currently with active bids. It will end up at least $20 more than the AMZ TIV

 
Donut2922 said:
Are you referring to the Xbox version? The one I saw is going for $70 on eBay right now currently with active bids. It will end up at least $20 more than the AMZ TIV
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Jurassic Park 360, not Jurassic Park OG Xbox. The original Xbox one does go for piles of cash. The 360 (Telltale one) does not.
 
Well, as I said before, with these promotions it seems it's best not to send in an incomplete trade because: "Unfortunately, after item verification, this trade-in does not qualify for $10 bonus pre-order credit"

But, the game that I did trade in was given $10.94 credit. Seems the promotion locks onto one particular item (probably the first one added to the trade in cart) and since that one wasn't sent it's not smart enough to look for another qualifying item in the trade.

Looks like a chat with customer service is in order. This promo really did seem to be a bit of a mess, not that I helped things, unfortunately.

Update: Well, a quick chat with customer service got an additional $10 in promo credit added to my account. Not the most pain free process in the world (I assume they're dealing with a couple customers at once, but when you sit there in chat for 5 minutes without a response from customer service it's not the most user friendly experience.) At least when you get a response it's usually just to quickly give you some promo credit and get you on your way.

Velo214: It's obvious that Amazon, much like America, doesn't want The Office without Steve Carell

 
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i locked in and traded the saints row double pack when it came out, cuz it had some crazy high tiv. and it was rejected. also the office season 8 was rejected also. cmon amazon! take my stuff!

 
Not Eric said:
Well, as I said before, with these promotions it seems it's best not to send in an incomplete trade because: "Unfortunately, after item verification, this trade-in does not qualify for $10 bonus pre-order credit"

But, the game that I did trade in was given $10.94 credit. Seems the promotion locks onto one particular item (probably the first one added to the trade in cart) and since that one wasn't sent it's not smart enough to look for another qualifying item in the trade.

Looks like a chat with customer service is in order. This promo really did seem to be a bit of a mess, not that I helped things, unfortunately.

Update: Well, a quick chat with customer service got an additional $10 in promo credit added to my account. Not the most pain free process in the world (I assume they're dealing with a couple customers at once, but when you sit there in chat for 5 minutes without a response from customer service it's not the most user friendly experience.) At least when you get a response it's usually just to quickly give you some promo credit and get you on your way.

Velo214: It's obvious that Amazon, much like America, doesn't want The Office without Steve Carell
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Had the same thing a while back as well. My trade-in did not have the promotion, but since it was the only game I traded in during that period, they offered it to me. No hassle, just was time consuming as the rep was looking into promotion details and stuff.

 
Amazon returned my Xbox 360 Street Fighter IV FightStick Tournament Edition, under the description of "Item damaged" after five days of processing. The stick is in perfect condition with the original box, with headset adapter, and certificate. I also fully tested the stick before I shipped it. I can only think that they didn't have a merchant willing to buy it. the stick trades in for $110.

Once I get it back from Amazon, I'm going to test it again and send it right back.

 
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Miami Flash15 said:
Is Starwars KOTR for Xbox at $18.xx a good TIV? Has it been higher than that before?
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Possibly, although I think that is a rather good TiV because it can be found on steam and elsewhere for alot less, so a game loses alot of it's collectible value when it is available for download like that super cheap.

Also, I am getting annoyed with trading in all this stuff to amazon, I USED TO HAVE SO MANY BOXES!!! Now I need to like, rearrange my box tower to try and squeeze as many games into a single box as I can. I find myself ordering thing's just so I can re-use the box they come in!!! Curse you amazon and your high values!

 
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