Amazon Trade-In FAQ 6.0

DealSeeker2U

DealSeeker2U

Banned
Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

Where do I trade in video games on Amazon?

On the Amazon Video Game Trade-In Store or on all (desktop) video games product detail pages. Customers can find the trade-in feature right below the price and above the platform selection on all desktop video games product detail pages while shopping for new video games.

-- FAQ

-- BlueLobstah

-- CheapAssGamer

THANKS TO HANDSOMEPETE, DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 1/18/2015)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What are Amazon's T&Cs for trade-ins?

Trade-In Program Terms & Conditions


 
  • Your participation in the trade-in program (the "Program") is subject to the terms and conditions stated below, Amazon.com's Conditions of Use and Privacy Notice, and all rules and policies for the Program included on Amazon.com, including those stated in Frequently Asked Questions and Help pages (collectively, "Program Terms").
  • Items you submit for trade-in using the Program must be shipped only from the United States or APO/FPO, and you must have a physical address or P.O. Box located in the United States or APO/FPO. Products shipped from outside the United States or APO/FPO may not be accepted or returned.
  • Items you submit for trade-in using the Program are subject to acceptance by us, and may be purchased by us or a third-party merchant participating in the Program.
  • Items we accept will be purchased from you and you will be paid for the items with an Amazon.com Gift Card(s) issued for the value of your trade-in. Amazon.com Gift Cards are subject to the Amazon.com Gift Card Terms & Conditions. The Amazon.com Gift Card(s) will be deposited directly into your Amazon.com account. You will not be entitled to any other payment for items you submit for trade-in using the Program.
  • You represent and warrant that you have the legal right to sell all items you submit for trade-in using the Program, that the items are not counterfeit or stolen, and that your submission of them complies fully with the Program Terms. We may use a stolen goods database to determine if submitted items were ever reported stolen.
  • The items you submit must meet the Product Condition Criteria, as determined by us in our sole discretion, or such items will be rejected. Rejected items will be subject to the Rejected Items terms and conditions below.
  • Prior to choosing a condition for your item, you must review the condition description presented to you during the trade-in submission process, inspect your item thoroughly and ensure that it meets the condition criteria you specify. We will inspect your item against the same condition criteria.
  • We cannot confirm the trade-in value (TIV) of an item until We receive your trade-in. Despite our best efforts, a small number of the items in our catalog may display an inaccurate TIV. If the correct TIV of an item is lower than the stated TIV, we may, at our discretion, either contact you for instructions on whether you wish to submit the trade-in at the correct TIV or cancel your trade-in and notify you of such cancellation. If your trade-in is cancelled due to an incorrect TIV, we will return the item to you at no additional cost. You will not receive any payment for the returned item.
  • We reserve the right to cancel any trade-in in our sole discretion, including without limitation if certain quantity limits are reached. If we cancel a trade-in that you have already shipped, we will return the item to you at no additional cost. You will not receive any payment for a canceled trade-in.
  • We may terminate your participation in the Program at any time in our sole discretion, including without limitation if you submit items for trade-in that do not meet the condition criteria you specify or are counterfeit or stolen.
  • We may revise the Program Terms at any time and may suspend or terminate the Program at any time without notice to you.
 
Rejected Items
  • Items are inspected upon receipt using the Product Condition Criteria, as determined by us in our sole discretion. Items failing to meet the Product Condition Criteria will be rejected ("Rejected items"). You will not receive any payment for Rejected Items.
  • We will not return the following Rejected Items to you: Lost, Undeliverable, or Counterfeit items. We will dispose of Undeliverable items in our sole discretion.
    "Lost" items are items that are lost in transit.
  • "Undeliverable" items are items that were rejected and returned to you, but were returned by the carrier back to us as undeliverable.
  • "Counterfeit" items are items that match the exact version displayed in the Trade-In store, but are counterfeit reproductions of the originals.

[*]We may, in our sole discretion, dispose of or return to you the following Rejected Items: Extra, Damaged, Incorrect, or Incomplete items.
  • "Extra" items are items received by us but not on the trade-in list.
  • "Damaged" items are items that match the exact version displayed in the Trade-In store but are not in any acceptable condition.
  • "Incorrect" items are items that do not match the exact version displayed in the Trade-In store.
  • "Incomplete" items are items that are missing any required components, as specified in the Condition Criteria (like CD-ROMs) that were included in the original item.

[*]We may, in our sole discretion, accept Incorrect items for trade-in. If the Incorrect item is eligible for trade-in, we may provide you with an Amazon.com Gift Card(s) in the amount of the TIV for the Incorrect item instead of disposing of or returning the Incorrect item to you.
[*]We will return the following Rejected Items to you: Downgraded items.
  • "Downgraded" items are items that are graded in a lower acceptable condition than what was specified during the submission.

[*]However, if the item was Downgraded to a lower condition that is still eligible for trade-in, and you opted to receive the TIV for the lower condition when you selected the return option, then you will receive an Amazon.com Gift Card(s) in the amount of the TIV for the lower condition instead of receiving the item back from us. Rejection reasons and return package tracking progress can be viewed from Your Trade-In Account .
[*]In addition, we may not return items to you if the number of Rejected Items received from you reaches a limit that is determined by us in our sole discretion.
 
Instant Payment
  • If you are eligible for and choose to participate in Instant Payment, you will receive Amazon.com Gift Card(s) in the amount of the TIV at the time you initiate a trade-in.
  • Your participation in Instant Payment is subject to these terms and conditions, as well as the Program Terms.
  • Eligibility for Instant Payment is determined at our sole discretion and may change at any time without notice.
  • Instant Payment may be offered on eligible trade-ins and you have the option to accept or reject this option for a trade-in. Once your choice is made for a particular trade-in, it cannot be changed.
  • Instant Payment requires you to select a valid payment method which you have the legal right to use. Once the payment method is selected for a particular trade-in, it cannot be changed
  • If you selected Instant Payment and we have delivered you an Amazon.com Gift Card(s) in the amount of the TIV, then you authorize us to:
    charge your payment method for the Amazon.com Gift Card(s) if you cancel the trade-in;
  • charge your payment method for the Amazon.com Gift Card(s) if no items are received within 25 calendar days;
  • charge your payment method for the Amazon.com Gift Card(s) issued for any Rejected item, unless the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option; and
  • charge your payment method for the Amazon.com Gift Card(s) less an amount equal to the actual TIV for the trade-in product determined in the grading process if the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option.

[*]We will not be liable for any charges, interest, or other fees incurred by you due to the need to charge your payment method for the Amazon.com Gift Card(s).
[*]In the event your payment method must be charged but the transaction cannot be completed successfully, we reserve the right to pursue any available remedies.
[*]We may limit or restrict the number and amount of Instant Payment trade-ins you can place in our sole discretion, including under the following scenarios:
  • You have Instant Payments outstanding
  • Your payment method failed validation
  • We were unable to charge your payment method successfully
  • Any abuse of this program

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

 

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Carry on! :)

 
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Upvote 0 Downvote
dupaloop3611 said:
ok im attempting the PS3 with killzone and infamous bundle for $158 in good condition. i have the original box but its not the same as the bundle pictures.
Click to expand...
I traded my killzone bundle in without box and was able to get G condition.

Make sure you just dust it off before you mail it.

I also included all the cables + hdmi and a controller.

 
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cheapo911 said:
I traded my killzone bundle in without box and was able to get G condition.

Make sure you just dust it off before you mail it.

I also included all the cables + hdmi and a controller.
Click to expand...
ok i have it all. did your game have a upc on it or "not sold by itself" wording where the barcode is? thanks

 
shrike4242 said:
I'm with you there, though hopefully what I couldn't get went to CAGs and not random fucks on the Internet.
Click to expand...
i'm sure all the shit they didn't send me went up again, too.. i know a few of them did. I'm still TRYING to talk to them about all their fuckups from the last go around, but their customer service via email is kind of shitty if you ask "out of the box" questions like "can I only talk to one rep instead of 11 different people for my 11 different problems"

altho good to know GC games are still 75% off.. wonder if i can get an order up to free shipping with all the GC titles

edit: 44 titles for $42 ... gotta trim some of the fat now LOL

edit: Gamestop let me pay for them with gift cards but didn't let the sale actually go through - in other words, stole my gift card $. This will be a fun one to convince Customer Service of. At least I did a screen grab of the 2 gift card #s saying "payment already made on this order" but with the order total not reflecting that. I think someone called this a "ghost order"

 
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Thanks guys, was actually able to pick up a few games for a change


Also ordered a psp go stand and they sent me A Velcro case for the psp go
 
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so I traded in a note II and it got rejected. I put in good condition and to return it, should've just put accept the price. 

anyway it said it was in acceptable condition. So if I send it in again as acceptable it should go threw right? 

What does the condition say if the item doesn't meet the acceptable requirements? won't accept or rejected?

 
Noram working late af, noticed my second one got accepted at 9:49. Sent it in on the 24th day, luckily it never expired.

[attachment=18232:Screenshot 2015-11-11 at 1.15.26 AM - Edited.png]

also, sucks that I missed all the games. I was sleeping SMH.

 
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I was reading through the FAQ /TOS to figure out something unrelated to this, but I came across 2 points that are a little, well, shitty considering how subjective they are and what the consequences could be.

Not sure how deeply people read this stuff (if they even read it at all - I hadn't read most of it), but was wondering if anyone noticed these things and what they thought.   It's more a ? for the unlucky / persisntant folks then anybody else I guess..

So I came across 2 things in particular that seemed just down right shitty 

From "Trade-In Program Terms & Conditions"

 
  • We may terminate your participation in the Program at any time in our sole discretion, including without limitation if you submit items for trade-in that do not meet the condition criteria you specify or are counterfeit or stolen.
  • In addition, we may not return items to you if the number of Rejected Items received from you reaches a limit that is determined by us in our sole discretion.
just curious what other people thought of these things and the likelihood of them actually doing either one of these things.   

Also I can't what happens if you do get banned - do they take back their Amazon credit?  I know people have said Gamestop can and will delete your trade in balance if it's connected to your account, and that's why you should always get gift cards from them instead.   Is it dangerous to maintain a large-ish balance on Amazon?  I'm not doing anything sketchy with them (and I don't think most of you are, either), but these things are so subjective it seems like you would have no recourse if some shitty stuff happend.

 
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Doubt they'd do stuff like that. They said they will return the item if it doesn't meet their standards. They're contractually obligated to do so. Otherwise they're opening themselves up to lawsuits. As for discontinuing someone from the program, it's possible, but I've never heard of that happening to someone.

 
WickedEndoNinja said:
so I traded in a note II and it got rejected. I put in good condition and to return it, should've just put accept the price.

anyway it said it was in acceptable condition. So if I send it in again as acceptable it should go threw right?

What does the condition say if the item doesn't meet the acceptable requirements? won't accept or rejected?
Click to expand...
It should, but its Amazon so you might get kicked around.

 
:ps3: Ps3 Sony Playstation 3 60gb 60 gig Fully Backwards Compatible Model CECHA01 Console System with 4 USB ports and Memory card reader ports
(LN) $161.66 (G) $143.70 (A) $122.14
http://www.amazon.com/Playstation-Backwards-Compatible-CECHA01-Console-3/dp/B004HGDUQE



sladeums said:
:wii: Naruto Shippuden Clash Ninja Revolution 3 (G) $4.60 (A) $3.80
http://www.amazon.com/Naruto-Shippuden-Clash-Revolution-Nintendo-Wii/dp/B0026EV5LG
4/$10 (in-store only)
http://www.gamestop.com/wii/games/naruto-shippuden-clash-ninja-revolution-3/74468
Click to expand...
^ (G) $5.02 (A) $4.14


sladeums said:
:ds: Konami Classics Arcade Hits (G) $8.94 (A) $7.37
http://www.amazon.com/gp/product/B000L422JW
$4.99
http://www.gamestop.com/ds/games/konami-hits-arcade-classics/64836
Click to expand...
^ (G) $10.55 (A) $8.70


sladeums said:
:ds: Magician's Quest: Mysterious Times (G) $13.44 (A) $11.09
http://www.amazon.com/gp/product/B001HUHB54
$9.99
http://www.gamestop.com/ds/games/magicians-quest-mysterious-times/73016
Click to expand...
^ (G) $15.24 (A) $12.57
 
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If UPS loses your Amazon trade-in do you contact Amazon or UPS? I have a package that stopped getting scanned on the 6th and hasn't reached Hebron. Of course it was the highest value trade of the 3 I sent that day. 

 
jkam said:
If UPS loses your Amazon trade-in do you contact Amazon or UPS? I have a package that stopped getting scanned on the 6th and hasn't reached Hebron. Of course it was the highest value trade of the 3 I sent that day.
Click to expand...
I'm not sure, but you might want to wait a few more days--the package no longer getting scanned doesn't necessarily mean it was lost. Maybe it's small enough that it was missed when other packages were scanned.

 
In that case contact Amazon, who will in turn contact UPS you to confirm that it is lost. For UPS to declare a package to be lost in transit in needs to not have a scan on it for seven days.
 
Vigilante said:
I'm not sure, but you might want to wait a few more days--the package no longer getting scanned doesn't necessarily mean it was lost. Maybe it's small enough that it was missed when other packages were scanned.
Click to expand...
jq71586 said:
In that case contact Amazon, who will in turn contact UPS you to confirm that it is lost. For UPS to declare a package to be lost in transit in needs to not have a scan on it for seven days.
Click to expand...
Ok, cool thanks for the info.

 
jq71586 said:
In that case contact Amazon, who will in turn contact UPS you to confirm that it is lost. For UPS to declare a package to be lost in transit in needs to not have a scan on it for seven days.
Click to expand...
Amazon won't do shit about a lost trade-in. They say they contact UPS though they don't do anything to contact them.

The best you're going to do is to prove to them that it's lost and have them promo credit the TIV. Unless they see UPS declare that the package is lost on the tracking information, Amazon won't do anything to reimburse for the trade-in.

 
shrike4242 said:
Amazon won't do shit about a lost trade-in. They say they contact UPS though they don't do anything to contact them.

The best you're going to do is to prove to them that it's lost and have them promo credit the TIV. Unless they see UPS declare that the package is lost on the tracking information, Amazon won't do anything to reimburse for the trade-in.
Click to expand...
Well that would suck. It was a system trade-in. I sent that along with 2 DS games (seperately in 2 seperate bubble mailers) both of which are processing...

That along with the fact that the last scan was on the 6th in Lexington KY has me thinking something is up. I used to work at UPS back in the day and to be honest I was never sure how anything made it anywhere with all the destroyed packages I would see. I guess I'll wait until next week and then take it up with Amazon, and UPS if I have too. Could also just be that it didn't get scanned.

Maybe it will mysteriously show up in the meantime.

 
Last edited by a moderator:
jkam said:
Well that would suck. It was a system trade-in. I sent that along with 2 DS games (seperately in 2 seperate bubble mailers) both of which are processing...

That along with the fact that the last scan was on the 6th in Lexington KY has me thinking something is up. I used to work at UPS back in the day and to be honest I was never sure how anything made it anywhere with all the destroyed packages I would see. I guess I'll wait until next week and then take it up with Amazon, and UPS if I have too. Could also just be that it didn't get scanned.

Maybe it will mysteriously show up in the meantime.
Click to expand...
End-line reps would promise me that they would track packages with UPS and most of the time, they didn't do anything. You can initiate the trace, only Amazon can, so there's nothing you can do on your end save call Amazon.

Lexington KY is right before Hebron, so it is at least in the local area. I'd check to see if anything happens with it by the end of this week for it going into Processing and if not, then I would contact Amazon by phone, not chat or email, and discuss the matter with them. I would just say to keep your expectations low.

 
I'd agree with Vigilante and wait a few more days. Systems can take longer to start processing and I've seen UPS tracking not update for a week or so. Hopefully it shows up.
 
shrike4242 said:
Amazon won't do shit about a lost trade-in. They say they contact UPS though they don't do anything to contact them.

The best you're going to do is to prove to them that it's lost and have them promo credit the TIV. Unless they see UPS declare that the package is lost on the tracking information, Amazon won't do anything to reimburse for the trade-in.
Click to expand...
I've had three packages that have been lost during the trade-in process this year at the Cincinnati Ohio facility. Each time they've contacted UPS and have given me the like new or good value for the trade-in depending on what I locked in.
 
shrike4242 said:
Amazon won't do shit about a lost trade-in. They say they contact UPS though they don't do anything to contact them.

The best you're going to do is to prove to them that it's lost and have them promo credit the TIV. Unless they see UPS declare that the package is lost on the tracking information, Amazon won't do anything to reimburse for the trade-in.
Click to expand...
a year or two ago i dropped off a trade in one of those UPS mailboxes. tracking never updated with anything at all - not even an acceptance scan acknowledging that UPS ever had it. i contacted amazon and was instantly given the full $30 for both games in the package.

 
I have a bunch of things that are marked delivered on the 6th but are not yet processing - stuff that I sent in afterwards has already started processing, and the stuff from the 6th is slowly catching up.. something must have been going on that day.

 
jq71586 said:
I've had three packages that have been lost during the trade-in process this year at the Cincinnati Ohio facility. Each time they've contacted UPS and have given me the like new or good value for the trade-in depending on what I locked in.
Click to expand...
Surprising, as that must be a change in policy from the last time I had one lost in shipment.

NiiNJA said:
a year or two ago i dropped off a trade in one of those UPS mailboxes. tracking never updated with anything at all - not even an acceptance scan acknowledging that UPS ever had it. i contacted amazon and was instantly given the full $30 for both games in the package.
Click to expand...
That I find surprising, as without an origin scan to say it's been picked up by UPS, they have no way to see you actually did something to send in a trade-in.

jeffcrazy said:
I have a bunch of things that are marked delivered on the 6th but are not yet processing - stuff that I sent in afterwards has already started processing, and the stuff from the 6th is slowly catching up.. something must have been going on that day.
Click to expand...
They were batshit busy on the 6th, as I had five items in Processing that day and finish up on the 7th.

 
Not a complete list by any means, but some of the more current DS trade-ins:

[SIZE=10.5pt]Black Sigil [/SIZE]9.51 (G) / 7.85 (A)

[SIZE=10.5pt]Gamestop [/SIZE]4.49

[SIZE=10.5pt] [/SIZE]

[SIZE=10.5pt]Magician's Quest [/SIZE]15.24 (G) / 12.57 (A)

[SIZE=10.5pt]Gamestop [/SIZE]8.99

[SIZE=10.5pt] [/SIZE]

[SIZE=10.5pt]My World My Way 19.59 (G) / 16.16 (A)[/SIZE]

[SIZE=10.5pt]Gamestop [/SIZE]8.99

[SIZE=10.5pt] [/SIZE]

[SIZE=10.5pt]Sands of Destruction [/SIZE]15.42 (G) / 12.90 (A)

[SIZE=10.5pt]Gamestop [/SIZE]4.49

[SIZE=10.5pt] [/SIZE]

[SIZE=10.5pt]Luminous Arc [/SIZE]17.46 (G) / 14.40 (A)

[SIZE=10.5pt]Gamestop [/SIZE]8.99

[SIZE=10.5pt] [/SIZE]

[SIZE=10.5pt]Front Mission [/SIZE]11.59 (G) / 9.56 (A)

[SIZE=10.5pt]Gamestop [/SIZE]8.99

[SIZE=10.5pt] [/SIZE]

Princess Debut 11.89 (G) / 9.81 (A)

Gamestop 4.49

A Witch’s Tale 11.40 (G) / 9.40 (A)

Gamestop 6.29

Bomberman Land Touch! 2 17.34 (G) / 14.30 (A)

Gamestop 8.99

Contact 7.15 (G) / 5.89 (A)

Gamestop 4.49

Retro Game Challenge 8.72 (G) 7.19 (A)

Gamestop 4.99/4.49

Dokapon Journey 19.59 (G) 16.16 (A)

Gamestop 17.99/16.19

The Dark Spire 19.59 (G) 16.16 (A)

Gamestop 9.99/8.99

Atelier Annie 11.59 (G) 9.56 (A)

Gamestop 9.99/8.99

Panzer Tactics 4.09 (G) 3.37 (A) 

Gamestop 3.99/3.59

Konami Classics Arcade Hits 10.55 (G) 8.70 (A)

Gamestop 4.99/4.49

Puyo Pop Fever 5.01 (G) 4.13 (A)

Gamestop 3.99/3.59

Horses 3D 14.28 (G) 11.78 (A)

Gamestop 4.99/4.49

The Wizard of Oz: Beyond the Yellow Brick Road 7.38 (G) 6.09 (A)

Gamestop 4.99/4.49

Monster Rancher 13.95 (G) / 11.50 (A)

Gamestop 9.99/8.99

Blue Dragon: Awakened Shadow 10.27 (G) / 8.47 (A)

Gamestop 6.99/6.29

Mega Man Star Force 3 Red Joker 19.59 (G) / 16.16 (A)

Gamestop 14.99/13.49

Time Hollow 5.53 (G) / 4.56 (A)

Gamestop 3.99/3.59

 
Your GameStop link for Horses 3D for the 3DS is a different game. Horsez for the DS. GameStop doesn't sell Horses 3D from what I can tell.

 
phoenixfre said:
Your GameStop link for Horses 3D for the 3DS is a different game. Horsez for the DS. GameStop doesn't sell Horses 3D from what I can tell.
Click to expand...
No, it's the correct game. Horses 3D is listed as "Horsez" in Gamestop's system for some reason. You can see the 3DS designation in the upper-right.

 
I bought suikoden tierkis and phantasy star 0. Strictly for the collection unless amazon raises their TiV. Someone else took the horses.

 
one of my luckier days with Noram :

- my PX5s received Day 30 Accepted as Good with no packaging or documentation. not only a nice upgrade, but i was betting they'd Expire this one.

- Disc only Marvel Ultimate Alliance from the the Forza/MUA two-pack got Acceptable

- pair of Goosebumps discs that were very different in appearance (one all color, one monochrome green) were Accepted together


whoooop whoop
 
A couple games went up in price from yesterday - noticed Sea Park Tycoon went up from $.99 to $2.99 and Little Red Riding Hood's BBQ went up from $1.99 to $3.99. 

 
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