Amazon Trade-In FAQ 6.0

DealSeeker2U

DealSeeker2U

Banned
Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

Where do I trade in video games on Amazon?

On the Amazon Video Game Trade-In Store or on all (desktop) video games product detail pages. Customers can find the trade-in feature right below the price and above the platform selection on all desktop video games product detail pages while shopping for new video games.

-- FAQ

-- BlueLobstah

-- CheapAssGamer

THANKS TO HANDSOMEPETE, DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 1/18/2015)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What are Amazon's T&Cs for trade-ins?

Trade-In Program Terms & Conditions


 
  • Your participation in the trade-in program (the "Program") is subject to the terms and conditions stated below, Amazon.com's Conditions of Use and Privacy Notice, and all rules and policies for the Program included on Amazon.com, including those stated in Frequently Asked Questions and Help pages (collectively, "Program Terms").
  • Items you submit for trade-in using the Program must be shipped only from the United States or APO/FPO, and you must have a physical address or P.O. Box located in the United States or APO/FPO. Products shipped from outside the United States or APO/FPO may not be accepted or returned.
  • Items you submit for trade-in using the Program are subject to acceptance by us, and may be purchased by us or a third-party merchant participating in the Program.
  • Items we accept will be purchased from you and you will be paid for the items with an Amazon.com Gift Card(s) issued for the value of your trade-in. Amazon.com Gift Cards are subject to the Amazon.com Gift Card Terms & Conditions. The Amazon.com Gift Card(s) will be deposited directly into your Amazon.com account. You will not be entitled to any other payment for items you submit for trade-in using the Program.
  • You represent and warrant that you have the legal right to sell all items you submit for trade-in using the Program, that the items are not counterfeit or stolen, and that your submission of them complies fully with the Program Terms. We may use a stolen goods database to determine if submitted items were ever reported stolen.
  • The items you submit must meet the Product Condition Criteria, as determined by us in our sole discretion, or such items will be rejected. Rejected items will be subject to the Rejected Items terms and conditions below.
  • Prior to choosing a condition for your item, you must review the condition description presented to you during the trade-in submission process, inspect your item thoroughly and ensure that it meets the condition criteria you specify. We will inspect your item against the same condition criteria.
  • We cannot confirm the trade-in value (TIV) of an item until We receive your trade-in. Despite our best efforts, a small number of the items in our catalog may display an inaccurate TIV. If the correct TIV of an item is lower than the stated TIV, we may, at our discretion, either contact you for instructions on whether you wish to submit the trade-in at the correct TIV or cancel your trade-in and notify you of such cancellation. If your trade-in is cancelled due to an incorrect TIV, we will return the item to you at no additional cost. You will not receive any payment for the returned item.
  • We reserve the right to cancel any trade-in in our sole discretion, including without limitation if certain quantity limits are reached. If we cancel a trade-in that you have already shipped, we will return the item to you at no additional cost. You will not receive any payment for a canceled trade-in.
  • We may terminate your participation in the Program at any time in our sole discretion, including without limitation if you submit items for trade-in that do not meet the condition criteria you specify or are counterfeit or stolen.
  • We may revise the Program Terms at any time and may suspend or terminate the Program at any time without notice to you.
 
Rejected Items
  • Items are inspected upon receipt using the Product Condition Criteria, as determined by us in our sole discretion. Items failing to meet the Product Condition Criteria will be rejected ("Rejected items"). You will not receive any payment for Rejected Items.
  • We will not return the following Rejected Items to you: Lost, Undeliverable, or Counterfeit items. We will dispose of Undeliverable items in our sole discretion.
    "Lost" items are items that are lost in transit.
  • "Undeliverable" items are items that were rejected and returned to you, but were returned by the carrier back to us as undeliverable.
  • "Counterfeit" items are items that match the exact version displayed in the Trade-In store, but are counterfeit reproductions of the originals.

[*]We may, in our sole discretion, dispose of or return to you the following Rejected Items: Extra, Damaged, Incorrect, or Incomplete items.
  • "Extra" items are items received by us but not on the trade-in list.
  • "Damaged" items are items that match the exact version displayed in the Trade-In store but are not in any acceptable condition.
  • "Incorrect" items are items that do not match the exact version displayed in the Trade-In store.
  • "Incomplete" items are items that are missing any required components, as specified in the Condition Criteria (like CD-ROMs) that were included in the original item.

[*]We may, in our sole discretion, accept Incorrect items for trade-in. If the Incorrect item is eligible for trade-in, we may provide you with an Amazon.com Gift Card(s) in the amount of the TIV for the Incorrect item instead of disposing of or returning the Incorrect item to you.
[*]We will return the following Rejected Items to you: Downgraded items.
  • "Downgraded" items are items that are graded in a lower acceptable condition than what was specified during the submission.

[*]However, if the item was Downgraded to a lower condition that is still eligible for trade-in, and you opted to receive the TIV for the lower condition when you selected the return option, then you will receive an Amazon.com Gift Card(s) in the amount of the TIV for the lower condition instead of receiving the item back from us. Rejection reasons and return package tracking progress can be viewed from Your Trade-In Account .
[*]In addition, we may not return items to you if the number of Rejected Items received from you reaches a limit that is determined by us in our sole discretion.
 
Instant Payment
  • If you are eligible for and choose to participate in Instant Payment, you will receive Amazon.com Gift Card(s) in the amount of the TIV at the time you initiate a trade-in.
  • Your participation in Instant Payment is subject to these terms and conditions, as well as the Program Terms.
  • Eligibility for Instant Payment is determined at our sole discretion and may change at any time without notice.
  • Instant Payment may be offered on eligible trade-ins and you have the option to accept or reject this option for a trade-in. Once your choice is made for a particular trade-in, it cannot be changed.
  • Instant Payment requires you to select a valid payment method which you have the legal right to use. Once the payment method is selected for a particular trade-in, it cannot be changed
  • If you selected Instant Payment and we have delivered you an Amazon.com Gift Card(s) in the amount of the TIV, then you authorize us to:
    charge your payment method for the Amazon.com Gift Card(s) if you cancel the trade-in;
  • charge your payment method for the Amazon.com Gift Card(s) if no items are received within 25 calendar days;
  • charge your payment method for the Amazon.com Gift Card(s) issued for any Rejected item, unless the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option; and
  • charge your payment method for the Amazon.com Gift Card(s) less an amount equal to the actual TIV for the trade-in product determined in the grading process if the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option.

[*]We will not be liable for any charges, interest, or other fees incurred by you due to the need to charge your payment method for the Amazon.com Gift Card(s).
[*]In the event your payment method must be charged but the transaction cannot be completed successfully, we reserve the right to pursue any available remedies.
[*]We may limit or restrict the number and amount of Instant Payment trade-ins you can place in our sole discretion, including under the following scenarios:
  • You have Instant Payments outstanding
  • Your payment method failed validation
  • We were unable to charge your payment method successfully
  • Any abuse of this program

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

 

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Carry on! :)

 
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Upvote 0 Downvote
Had 2 trades expire 7 days ago. Got payment today. Of course one of the trades it took them a week to take one of my two games, pull off the line, and downgrade from Good to Acceptable. It takes them 7 days to do that. 

Must be up to their arms in Battleborn trades.

 
WeaponX2099 said:
Is it just me or is it taking like almost 2 weeks to grade ds games?
Click to expand...
Nah, they're just taking forever to grade stuff. I was actually surprised when I saw that my Virtua Tennis 4 trade in had been processed on Tuesday (it was delivered on Friday, and Monday was a holiday). That's pretty quick.

Maybe there is just a massive influx of games or other trade ins coming in?

Foxhack said:
I just had that item that I sent in by mistake returned to me, over a month later. Eh. Maybe I can sell it locally now.
Click to expand...
Did they provide tracking for it? With this new system, it is extremely confusing since they provide 2 shipping labels for every trade-in submitted.

 
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jq71586 said:
Disney Sing it Family Hits Bundle :wii:
amazon 26.38/21.76
gamestop 7.99/7.19 (I'm too lazy to post the mic, but this is about the highest this bundle has been).
Click to expand...
So, I actually found a Disney branded mike and a complete copy of the game with cover art, white case and everything.

Does anyone know if the game inside the bundle was visually different in some way to the unbundled version, or did they just put the sealed game in with the microphone? Slightly concerned that the UPC will steer them to a "wrong item" verdict, but if someone really wants to buy this in the aftermarket, this stuff is in excellent condition.

Then again, the grader probably has no idea, either.
 
DisGonnaBeGood said:
Did they provide tracking for it? With this new system, it is extremely confusing since they provide 2 shipping labels for every trade-in submitted.
Click to expand...
They didn't send me any messages by email, but I just checked the item's trade in status and it had a second tracking number added. It says it was delivered yesterday.

This whole system is a mess and a half.

 
Kojubat said:
So, I actually found a Disney branded mike and a complete copy of the game with cover art, white case and everything.

Does anyone know if the game inside the bundle was visually different in some way to the unbundled version, or did they just put the sealed game in with the microphone? Slightly concerned that the UPC will steer them to a "wrong item" verdict, but if someone really wants to buy this in the aftermarket, this stuff is in excellent condition.

Then again, the grader probably has no idea, either.
Click to expand...
I've sent in game with UPC from GS plus a mic and had no issues with rejection. Black or white mic, Disney logo or other logo.

If they're being anal, they would downgrade it if it didn't come with the white Disney mic, though they've not done that for me on the multiple times I've sent this in.

 
NorAm just keeps jerking me around.

The return tracking info (for modded Xbox) quotes the package as weighing 10.3lbs. Problem with that is it is  it was originally 12.6lbs when I dropped it off at the UPS store and they weighed it.

It's not like the box I used was super oversized either. I did use packing peanuts to keep the stuff inside safe... but even if they didn't put any protective padding inside, there is no way should be over 2lbs less. Idiots probably kept some of my accessories.

 
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DisGonnaBeGood said:
I understand that I chose the option "Don't return the downgraded option"... but I assumed that meant don't return it UNLESS it's deemed lower than "acceptable"?

ixCBnRH.png


I know people have reported NorAm trying to pull this crap in the past, but did they honestly only credit you the amount for the regular, bare-bones Xbox? This is BS. Probably going to call Amazon and complain if they accept nuke the TIV and only give me the $7.
Click to expand...
lusal said:
Both modded Xboxes went through graded as (A).

Here is what I had sent in:

* 1 OEM AC power cord
* 1 OEM controller

* 1 OEM composite A/V cable
* 1 Xbox Console that ejects smoothly with no hitches

* Unleash X dashboard (video skins installed Thundercats and The Matrix)
* NES/SNES/Genesis/Atari with complete ROM sets

* XBMC version 3.5.3

I know that these details have very little to do with whether they get accepted or not. That's wholly up to NorAm and their inconsistent grading practices.

Sometimes it's better to be lucky than good, I guess.
Click to expand...
DisGonnaBeGood said:
How long was it in the processing stage?

Also I'm really happy other CAG's are getting this buggers to go through. Gives me hope.
Click to expand...
DisGonnaBeGood said:
To the people who are saying they're giving up on Amazon trade ins, I now understand what you mean. Been going in circles trying to explain my situation to Amazon, but they just won't listen to reason or logic.

They just keep telling me to "resubmit the trade-in order".

FUUUUUUUUUUUUUUUUUUUUUUU
Click to expand...
DisGonnaBeGood said:
NorAm just keeps jerking me around.

The return tracking info (for modded Xbox) quotes the package as weighing 10.3lbs. Problem with that is it is it was originally 12.6lbs when I dropped it off at the UPS store and they weighed it.

It's not like the box I used was super oversized either. I did use packing peanuts to keep the stuff inside safe... but even if they didn't put any protective padding inside, there is no way should be over 2lbs less. Idiots probably kept some of my accessories.
Click to expand...
tumblr_mvh2mulpDp1sh2643o1_500.gif


Anyone want to take a chance with this :twisted::

:xbox: Limited Edition Mountain Dew Xbox (LN) $161.91 (G) $143.51 (A) $125.11

the original picture is not accurate on Amazon, it actually looks like this:

Mountain_Dew_Xbox_Console.jpg

... or this (looks like modded xbox):

:xbox: Microsoft Xbox (LN) $124.73 (G) $110.55 (A) $96.38

 
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DisGonnaBeGood said:
NorAm just keeps jerking me around.

The return tracking info (for modded Xbox) quotes the package as weighing 10.3lbs. Problem with that is it is it was originally 12.6lbs when I dropped it off at the UPS store and they weighed it.

It's not like the box I used was super oversized either. I did use packing peanuts to keep the stuff inside safe... but even if they didn't put any protective padding inside, there is no way should be over 2lbs less. Idiots probably kept some of my accessories.
Click to expand...
On a serious note, if the items returned to you are not in the condition you sent them and or are missing anything, call them out and contact Amazon explaining them that. I hope you have pictures of what you sent in for comparison sake (and proof for Amazon). Either way good luck. If you are feeling up to it, lock in the values and try resubmitting it under those values listed above. Good luck!

 
DealSeeker2U said:
Anyone want to take a chance with this :twisted::

:xbox: Limited Edition Mountain Dew Xbox (LN) $161.91 (G) $143.51 (A) $125.11

the original picture is not accurate on Amazon, it actually looks like this:

Mountain_Dew_Xbox_Console.jpg

... or this (looks like modded xbox):

:xbox: Microsoft Xbox (LN) $124.73 (G) $110.55 (A) $96.38
Click to expand...
Hmm. Looks like I'll be spraypainting an xbox soon...

DealSeeker2U said:
On a serious note, if the items returned to you are not in the condition you sent them and or are missing anything, call them out and contact Amazon explaining them that. I hope you have pictures of what you sent in for comparison sake (and proof for Amazon). Either way good luck. If you are feeling up to it, lock in the values and try resubmitting it under those values listed above. Good luck!
Click to expand...
Luckily I did.

 
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DealSeeker2U said:
tumblr_mvh2mulpDp1sh2643o1_500.gif



Anyone want to take a chance with this :twisted::

:xbox: Limited Edition Mountain Dew Xbox (LN) $161.91 (G) $143.51 (A) $125.11
the original picture is not accurate on Amazon, it actually looks like this:
Mountain_Dew_Xbox_Console.jpg

... or this (looks like modded xbox):

:xbox: Microsoft Xbox (LN) $124.73 (G) $110.55 (A) $96.38
Click to expand...
I have one of those. Got it from a thrift store a few years back for $20... but I'm not parting with it.
 
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I just bought an Xbox from a thrift store. Console only. Anybody know where to find everything else on the cheap? Controller, cables, power supply.

 
So, I submitted a trade-in for the original xbox since I already have it. I specifically checked off not to have instant payment, but I originally put a condition of good, so I went back and clicked edit on the xbox to change the condition to acceptable (no box, no controller) and clicked submit, but why does Amazon feel the need to reset the payment option to instant payment whenever someone clicks edit? I'm basically out $121 if the graders don't like what I send in. I chatted with an agent and all he could spit out was the policy about charging my card for the money if they don't take it. Anything I can do?

 
Zolor23 said:
So, I submitted a trade-in for the original xbox since I already have it. I specifically checked off not to have instant payment, but I originally put a condition of good, so I went back and clicked edit on the xbox to change the condition to acceptable (no box, no controller) and clicked submit, but why does Amazon feel the need to reset the payment option to instant payment whenever someone clicks edit? I'm basically out $121 if the graders don't like what I send in. I chatted with an agent and all he could spit out was the policy about charging my card for the money if they don't take it. Anything I can do?
Click to expand...
Because Amazon is a scamming piece of shit who takes advantage of us because there is literally nothing we can do about it. Trading-in, even to Amazon, is niche, and there isn't enough of a vocal majority to get any kind of attention to Amazon's abuse.

 
Zolor23 said:
So, I submitted a trade-in for the original xbox since I already have it. I specifically checked off not to have instant payment, but I originally put a condition of good, so I went back and clicked edit on the xbox to change the condition to acceptable (no box, no controller) and clicked submit, but why does Amazon feel the need to reset the payment option to instant payment whenever someone clicks edit? I'm basically out $121 if the graders don't like what I send in. I chatted with an agent and all he could spit out was the policy about charging my card for the money if they don't take it. Anything I can do?
Click to expand...
The best case scenario would have been to cancel it out immediately as soon as you noticed it, as you'd then have a trade-in confirmation showing that the trade-in was canceled before they charge your card.

Assuming that wasn't done, you're likely stuck with it and won't be getting your charge back. They already charged your card for the GC that is now in your account, so saying they'll charge you later is incorrect. Once the trade-in is received, they'll credit you back the difference or the full amount, depending on how the trade-in is graded.

 
I hate that shit so much. Every time I lock in a trade, I feel like I'm getting gray hairs because I have to be so damn careful. Sometimes I have to click the "pay me later" option a couple times before it actually registers. I deleted every debit and credit card from my Amazon account except for my Amazon credit card. It bugs the hell out of me. I don't trust myself to lock in trades on my cell phone either. The screen is too small.

 
SonictheHedgehog1337 said:
I hate that shit so much. Every time I lock in a trade, I feel like I'm getting gray hairs because I have to be so damn careful. Sometimes I have to click the "pay me later" option a couple times before it actually registers. I deleted every debit and credit card from my Amazon account except for my Amazon credit card. It bugs the hell out of me. I don't trust myself to lock in trades on my cell phone either. The screen is too small.
Click to expand...
If you do trade-ins through the Amazon phone app, it never comes up, ever. It's a bit more work, though the item for Instant Payment is never visible and it's not a worry at that point.

The quickest way to see if you're in trouble is if the logo by the trade in is white text on green, which is set to Instant Payment. If the logo next to the trade-in is green text on white, then it's Instant Payment Eligible and not an issue.

The more green you see on that logo, the more green in Amazon's pockets. Or, it's like "if you see green text on white, you're alright".
 
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shrike4242 said:
The best case scenario would have been to cancel it out immediately as soon as you noticed it, as you'd then have a trade-in confirmation showing that the trade-in was canceled before they charge your card.

Assuming that wasn't done, you're likely stuck with it and won't be getting your charge back. They already charged your card for the GC that is now in your account, so saying they'll charge you later is incorrect. Once the trade-in is received, they'll credit you back the difference or the full amount, depending on how the trade-in is graded.
Click to expand...

shrike4242 said:
If you do trade-ins through the Amazon phone app, it never comes up, ever. It's a bit more work, though the item for Instant Payment is never visible and it's not a worry at that point.

The quickest way to see if you're in trouble is if the logo by the trade in is white text on green, which is set to Instant Payment. If the logo next to the trade-in is green text on white, then it's Instant Payment Eligible and not an issue.

The more green you see on that logo, the more green in Amazon's pockets. Or, it's like "if you green text on white, you're alright".
Click to expand...
I haven't done one of these trade-ins for maybe a year or two now, so totally out of the game. Instant payment used to not even be an option, I wish it were that way now. Glad to see I'm not the only one frustrated by it though.

 
gospelman said:
Question for you guys.. I sent in an electronics item for a trade in (~$200 camera) and forgot about it. After a few months, I realized I never got the gc deposited.. so when I checked it I see that there was damage reported by UPS. Tracking details state:

Memphis, TN, United States 03/21/2016 1:47 A.M. Damage to package contents was reported. We will notify the sender. / We're investigating the damage claim. 03/21/2016 1:43 A.M. Merchandise is missing. UPS will notify the sender with additional details. / All merchandise missing, empty carton was discarded. UPS will notify the sender with details of the damage. Longwood, FL, United States 12/23/2014 11:22 A.M. Delivered

UPS never notified me. What am I supposed to do?
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Ok guys I followed the advice here and contacted Amazon about this and had them contact me by phone. The person I spoke to last week said (through a heavy accent) they would look into it so that I could be issued a credit. She said she would work on this and got my callback number to let me know if there were any problems.

A week passes with nothing received on my end.. so I called again today. Got a NA call center this time. Lady told me that I would have to contact UPS since Amazon never received the package. I wasn't getting anywhere with her so I just let the call end.

So.. what do I do now? I don't really want to call again.. I'm starting to get paranoid that I'll be tagged as a "problem customer" asking for credits.

 
gospelman said:
Ok guys I followed the advice here and contacted Amazon about this and had them contact me by phone. The person I spoke to last week said (through a heavy accent) they would look into it so that I could be issued a credit. She said she would work on this and got my callback number to let me know if there were any problems.

A week passes with nothing received on my end.. so I called again today. Got a NA call center this time. Lady told me that I would have to contact UPS since Amazon never received the package. I wasn't getting anywhere with her so I just let the call end.

So.. what do I do now? I don't really want to call again.. I'm starting to get paranoid that I'll be tagged as a "problem customer" asking for credits.
Click to expand...
Call them again. They did nothing to resolve the issue, so you need to contact them until the issue is resolved. If you're not getting anywhere with the call you're on, ask to speak with a supervisor.

 
Narukami said:
Oh, okay great. By the way, I just bought an Xbox from a thrift store. Console only. Anybody know where to find everything else on the cheap? Controller, cables, power supply just controller and cables.
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a/v cable and power cable - Ebay

Controllers - Craigslist

I wouldn't spend any more than $5 for each controller. I don't know how lenient NorAm is (excuse the stupid statement), but you may get away with sending in a generic controller.

edit:

Brand New A/V cable and power cable - $6.85 from ebay (free ship from USA)

 
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dieselsoccer said:
The Good value is $19.xx. Someone here is saying they constantly downgrade movie trade-ins. Not sure if it is worth the risk.
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I was thinking about that. I've noticed that they have a slightly higher standard when it comes to movies. I've had a few rejection for movies in the past. Overall, I think we'll be ok though.
 
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