Amazon Trade-In FAQ 6.0

DealSeeker2U

DealSeeker2U

Banned
Welcome to the Official CAG Amazon.com Trade-In Thread

THIS IS NOT A FLIPPING THREAD. USEFUL CREDIT TRANSFER OPPORTUNITIES WELCOME, BUT KEEP THE PROFIT MARGIN TALK / SNEAKY OR LYING SHENANIGANS OUT

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. IF YOU CUT OUT A UPC OR DO ANYTHING TO TRICK THE FINE(?) FOLKS AT AFS EXPECT IT TO BE OPENED AND REJECTED. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

Where do I trade in video games on Amazon?

On the Amazon Video Game Trade-In Store or on all (desktop) video games product detail pages. Customers can find the trade-in feature right below the price and above the platform selection on all desktop video games product detail pages while shopping for new video games.

-- FAQ

-- BlueLobstah

-- CheapAssGamer

THANKS TO HANDSOMEPETE, DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about AFS smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games

Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
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GENERAL FAQ (Updated 1/18/2015)
Can I post a question on this thread?
Only if you can't find the answer from below. And please let me know if it needs to be added to FAQ.

Can I edit this FAQ? (updated 6/7/11)
You bet!

Since when did Amazon start doing trades?
The program began in 2009 and is handled by a third party merchant, previously known as NorAm International. Now known as AFS (Amazon Fulfillment Services).

What are Amazon's T&Cs for trade-ins?

Trade-In Program Terms & Conditions


 
  • Your participation in the trade-in program (the "Program") is subject to the terms and conditions stated below, Amazon.com's Conditions of Use and Privacy Notice, and all rules and policies for the Program included on Amazon.com, including those stated in Frequently Asked Questions and Help pages (collectively, "Program Terms").
  • Items you submit for trade-in using the Program must be shipped only from the United States or APO/FPO, and you must have a physical address or P.O. Box located in the United States or APO/FPO. Products shipped from outside the United States or APO/FPO may not be accepted or returned.
  • Items you submit for trade-in using the Program are subject to acceptance by us, and may be purchased by us or a third-party merchant participating in the Program.
  • Items we accept will be purchased from you and you will be paid for the items with an Amazon.com Gift Card(s) issued for the value of your trade-in. Amazon.com Gift Cards are subject to the Amazon.com Gift Card Terms & Conditions. The Amazon.com Gift Card(s) will be deposited directly into your Amazon.com account. You will not be entitled to any other payment for items you submit for trade-in using the Program.
  • You represent and warrant that you have the legal right to sell all items you submit for trade-in using the Program, that the items are not counterfeit or stolen, and that your submission of them complies fully with the Program Terms. We may use a stolen goods database to determine if submitted items were ever reported stolen.
  • The items you submit must meet the Product Condition Criteria, as determined by us in our sole discretion, or such items will be rejected. Rejected items will be subject to the Rejected Items terms and conditions below.
  • Prior to choosing a condition for your item, you must review the condition description presented to you during the trade-in submission process, inspect your item thoroughly and ensure that it meets the condition criteria you specify. We will inspect your item against the same condition criteria.
  • We cannot confirm the trade-in value (TIV) of an item until We receive your trade-in. Despite our best efforts, a small number of the items in our catalog may display an inaccurate TIV. If the correct TIV of an item is lower than the stated TIV, we may, at our discretion, either contact you for instructions on whether you wish to submit the trade-in at the correct TIV or cancel your trade-in and notify you of such cancellation. If your trade-in is cancelled due to an incorrect TIV, we will return the item to you at no additional cost. You will not receive any payment for the returned item.
  • We reserve the right to cancel any trade-in in our sole discretion, including without limitation if certain quantity limits are reached. If we cancel a trade-in that you have already shipped, we will return the item to you at no additional cost. You will not receive any payment for a canceled trade-in.
  • We may terminate your participation in the Program at any time in our sole discretion, including without limitation if you submit items for trade-in that do not meet the condition criteria you specify or are counterfeit or stolen.
  • We may revise the Program Terms at any time and may suspend or terminate the Program at any time without notice to you.
 
Rejected Items
  • Items are inspected upon receipt using the Product Condition Criteria, as determined by us in our sole discretion. Items failing to meet the Product Condition Criteria will be rejected ("Rejected items"). You will not receive any payment for Rejected Items.
  • We will not return the following Rejected Items to you: Lost, Undeliverable, or Counterfeit items. We will dispose of Undeliverable items in our sole discretion.
    "Lost" items are items that are lost in transit.
  • "Undeliverable" items are items that were rejected and returned to you, but were returned by the carrier back to us as undeliverable.
  • "Counterfeit" items are items that match the exact version displayed in the Trade-In store, but are counterfeit reproductions of the originals.

[*]We may, in our sole discretion, dispose of or return to you the following Rejected Items: Extra, Damaged, Incorrect, or Incomplete items.
  • "Extra" items are items received by us but not on the trade-in list.
  • "Damaged" items are items that match the exact version displayed in the Trade-In store but are not in any acceptable condition.
  • "Incorrect" items are items that do not match the exact version displayed in the Trade-In store.
  • "Incomplete" items are items that are missing any required components, as specified in the Condition Criteria (like CD-ROMs) that were included in the original item.

[*]We may, in our sole discretion, accept Incorrect items for trade-in. If the Incorrect item is eligible for trade-in, we may provide you with an Amazon.com Gift Card(s) in the amount of the TIV for the Incorrect item instead of disposing of or returning the Incorrect item to you.
[*]We will return the following Rejected Items to you: Downgraded items.
  • "Downgraded" items are items that are graded in a lower acceptable condition than what was specified during the submission.

[*]However, if the item was Downgraded to a lower condition that is still eligible for trade-in, and you opted to receive the TIV for the lower condition when you selected the return option, then you will receive an Amazon.com Gift Card(s) in the amount of the TIV for the lower condition instead of receiving the item back from us. Rejection reasons and return package tracking progress can be viewed from Your Trade-In Account .
[*]In addition, we may not return items to you if the number of Rejected Items received from you reaches a limit that is determined by us in our sole discretion.
 
Instant Payment
  • If you are eligible for and choose to participate in Instant Payment, you will receive Amazon.com Gift Card(s) in the amount of the TIV at the time you initiate a trade-in.
  • Your participation in Instant Payment is subject to these terms and conditions, as well as the Program Terms.
  • Eligibility for Instant Payment is determined at our sole discretion and may change at any time without notice.
  • Instant Payment may be offered on eligible trade-ins and you have the option to accept or reject this option for a trade-in. Once your choice is made for a particular trade-in, it cannot be changed.
  • Instant Payment requires you to select a valid payment method which you have the legal right to use. Once the payment method is selected for a particular trade-in, it cannot be changed
  • If you selected Instant Payment and we have delivered you an Amazon.com Gift Card(s) in the amount of the TIV, then you authorize us to:
    charge your payment method for the Amazon.com Gift Card(s) if you cancel the trade-in;
  • charge your payment method for the Amazon.com Gift Card(s) if no items are received within 25 calendar days;
  • charge your payment method for the Amazon.com Gift Card(s) issued for any Rejected item, unless the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option; and
  • charge your payment method for the Amazon.com Gift Card(s) less an amount equal to the actual TIV for the trade-in product determined in the grading process if the item was Downgraded and you opted to receive the TIV for the lower condition when you selected the return option.

[*]We will not be liable for any charges, interest, or other fees incurred by you due to the need to charge your payment method for the Amazon.com Gift Card(s).
[*]In the event your payment method must be charged but the transaction cannot be completed successfully, we reserve the right to pursue any available remedies.
[*]We may limit or restrict the number and amount of Instant Payment trade-ins you can place in our sole discretion, including under the following scenarios:
  • You have Instant Payments outstanding
  • Your payment method failed validation
  • We were unable to charge your payment method successfully
  • Any abuse of this program

What kind of shipping does Amazon provide us?
Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.

Do I have to provide my own box or envelope?
Yes.

Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.

Can I put separate trades in to a single box? (updated 6/7/11)
Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.

Can I send in sealed games?
Yes. They won't reject games that still have the original shrink wrap.

Can I add Delivery Confirmation and Insurance to my shipment?
UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.

I don't trust UPS ground. Can I pay for postage myself? What's the address?
Yes. You're more than welcome to do so. Just use the address on the amazon provided shipping label and make sure to get some sort of tracking.

When do I have to send my games once I have submitted my trade order?
You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv and not in the written rules. Send on time for the best chance at success!

Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip? (Updated 9/9/13)
Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.

Some step by step directions:
1. Go to your trade-in page on Amazon and find the Trade-In ID of the transaction:

 

Trade-In Placed:

August 24, 2013

  • Total Amount Submitted: $35.00
  • Amount Paid: $0.00
2. Copy the entire Trade-In ID (i.e. TRN-1234567-1234567) to your clipboard by highlighting it and hitting Ctrl+C or right click -> copy with your mouse

3. Paste the Trade-In ID to the end of this link:
https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=

So it should look like this:

https://www.amazon.com/gp/tradein/multicondition-your-account/print-label/ref=trdrt_ya_yaprnt?ie=UTF8&orderID=TRN-1234567-1234567

The Print Shipping Label screen for that trade should now come up.

How long does the whole trade-in process usually take?
From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.

How long does the "processing" status usually take? (Updated 10/11/12)
Usually a day or two with little delay at all. It may take multiple days or even weeks if it's an usual item/hardware.

My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
People have received credit on a Saturday.

I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.

I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
The current wisdom is "probably not" - it's pretty YMMV but AFS seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can! Don't expect greater than 'acceptable' condition though.

My game is really beat up, what are the chances they’ll accept it?
This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.

My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!

My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.

I have a game from a limited edition bundle, will they accept it?
If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.

The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
This is YMMV, but probably not. The UPC is all powerful within the walls of AFS..

I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.

Can I trade in multiple copies of the same game?
Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.

How many multiple copies of the same game can I trade-in (updated 1/11/11)?
Maximum of 2 copies within 3 a month period.

I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).

Will the Trade-in of the Day TIV stay for 24 hours?
It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.

So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.

Wow, these TIVs suck (updated 3/9/11)!
Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/ebay/whatever. Also, not a question.

What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.

Can I edit a submitted trade?
Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.

Can I use my credit on items that are not video game-related?
Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.

Can I use my credit on items sold by third-party merchants on Amazon?
According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.

Strategy guides? I can trade in game/strategy guides? Whaaaaa?
Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)

I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
The truth is that AFS can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!

What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
Good Condition eligibility (games):
- The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
- Game still plays perfectly
- Disc may have light scratches and other elements may have minor damage
- Item may have been personalized (marked or identified)

Acceptable eligibility (games):
- Game still plays perfectly
- Item may have been personalized (marked or identified)
- Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC

Note that a game will almost certainly not be accepted if it meets any of these conditions:
- Game does not play perfectly
- Disc is cracked
- Marked Not for Resale (or is otherwise marked not for sale)

Consoles/accessories have some slightly different criteria, but the idea is the same.

Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
Yes, that just happened.

Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.

Who is AFS? (updated 9/14/13)
Amazon Fulfillment Services (previously known as NorAm). Dunno if they changed names, were bought up by Amazon, or what. Not too interested anyhow.

Why does my package jump back and forth between states? (updated 9/14/13)
Look at a map of the involved cities and it'll make sense. Something to do with UPS hubs and proximity to the state border/cities.

Carry on! :)

 
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Upvote 0 Downvote
I traded in a Kiwi Gameboy Color in acceptable condition. Aside from some tape residue I did my best to clean off and missing the battery cover, it does work and the screen was pretty good. Needless to say they rejected it due to it being damaged. I had an incident not too long ago where they rejected my GBA SP because of damage that happened before it reached them and because I had no photographic proof of its condition prior to shipping, there wasnt much I could do. I did take a picture prior to sending it and today I did get the GBC back yet I see no damage on it. It looks exactly how it did when I sent so with that said, was this their way of essentially not wanting to pay me for it since they claim damage yet there is no damage. 

 
There's a crazy amount of stuff on Amazon trade in that I want to send them, but is there any way to know how likely they are to reject Undamaged stuff? I've never done Amazon trade in so I'm just wondering if it's common for them to reject lots of stuff they say they accept trades on?
 
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cannon said:
There's a crazy amount of stuff on Amazon trade in that I want to send them, but is there any way to know how likely they are to reject Undamaged stuff? I've never done Amazon trade in so I'm just wondering if it's common for them to reject lots of stuff they say they accept trades on?
Click to expand...
if you get right upc and good condition, they are unlikely reject your stuff. dont put everything in one trade in, sent each item separately.

 
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cannon said:
There's a crazy amount of stuff on Amazon trade in that I want to send them, but is there any way to know how likely they are to reject Undamaged stuff? I've never done Amazon trade in so I'm just wondering if it's common for them to reject lots of stuff they say they accept trades on?
Click to expand...
they're more likely to downgrade something than to flat out reject it. So i'd look at the value of a level lower than the actual condition and decide if that works for you

 
Dodged a bullet. Amazon tried to instant payment me on a ps4 bundle of nearly $300 bucks.

I submitted but cancelled the page refresh before the trade actually went through.

Wouldn't matter much because the card on file is bogus but then I would've been banned.

Gots to be more careful
 
xbox one special edition halo was rejected. The console was immaculate, yet was rejected because of minor discoloration. What sucks is they charge your CC on file instead of account balance when using the instant payment option. I sent in a wii u basic awhile ago as like new and it was accepted........even with a few minor scratches.  

 
Confidance said:
Dodged a bullet. Amazon tried to instant payment me on a ps4 bundle of nearly $300 bucks.

I submitted but cancelled the page refresh before the trade actually went through.

Wouldn't matter much because the card on file is bogus but then I would've been banned.

Gots to be more careful
Click to expand...
Oooof. I hate that it auto selects the instant payment option. What a terrible terrible option. I did that at first with a $60 trade in and canceled it so I can throw in an extra game once. Then I look and I still have the $60 and it charged my card on file. Wtf!!! DID NOT WANT THAT AMAZON!

 
haruky said:
Oooof. I hate that it auto selects the instant payment option. What a terrible terrible option. I did that at first with a $60 trade in and canceled it so I can throw in an extra game once. Then I look and I still have the $60 and it charged my card on file. Wtf!!! DID NOT WANT THAT AMAZON!
Click to expand...
yeah i'll never use instant payment again

 
No one read's the OP.

5bf.jpg


 
darkragnorok said:
I traded in a Kiwi Gameboy Color in acceptable condition. Aside from some tape residue I did my best to clean off and missing the battery cover, it does work and the screen was pretty good. Needless to say they rejected it due to it being damaged. I had an incident not too long ago where they rejected my GBA SP because of damage that happened before it reached them and because I had no photographic proof of its condition prior to shipping, there wasnt much I could do. I did take a picture prior to sending it and today I did get the GBC back yet I see no damage on it. It looks exactly how it did when I sent so with that said, was this their way of essentially not wanting to pay me for it since they claim damage yet there is no damage.
Click to expand...
Yep. The sad part is they're not even consistent when it comes to the reason why they reject an item (assuming you send that item in multiple times). You're essentially catching them in a lie, since they "can't keep their story straight" half the time. One time it might be rejected for being damaged, another time it might have minor discoloration, and then when you finally think it's going to be accepted... it could be rejected for being the incorrect edition.
 
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bengi15 said:
if you get right upc and good condition, they are unlikely reject your stuff. dont put everything in one trade in, sent each item separately.
Click to expand...
Wait, why shouldn't I do it in one trade? You are saying every single item should be a new trade in order? Or group items a few at a time?
 
cannon said:
Wait, why shouldn't I do it in one trade? You are saying every single item should be a new trade in order? Or group items a few at a time?
Click to expand...
I think he says that so that you have a new chance with every grader. If you catch a bad grader in one order, you're in for a bad time all at once.

However, I disagree. I like putting everything in one order cus sometimes boxes can be hard to find. Or, in my case, guitar hero guitars are an absolute pain to ship in individual boxes...

 
I had something rejected and marked for return back on the 3rd. Before I received my rejects fairly promptly. They have not even shipped this thing back out yet. How long does it typically take, in everyone's experiences?

 
zepheron said:
I had something rejected and marked for return back on the 3rd. Before I received my rejects fairly promptly. They have not even shipped this thing back out yet. How long does it typically take, in everyone's experiences?
Click to expand...
Not this long. If you don't get it back within 30 days of the rejection date (9/2 in your case), contact Amazon Customer Service and explain how the tracking info hasn't updated and the Trade-In terms state that you are supposed to get any rejections back within 30 days.

If you contact Amazon CS now, you'll likely just be told to wait for the end of the 30-day period, so it's best to wait for that to be over first.

 
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Where the f do I get boxes to send all this stuff? I need to send them back their Gears of War 2 full size replica Lancer and it is exactly a yard long
 
cannon said:
Where the f do I get boxes to send all this stuff? I need to send them back their Gears of War 2 full size replica Lancer and it is exactly a yard long
Click to expand...
I have had good luck visiting my local grocery store as soon as they open. Many of the employees stock up the shelves in the opening hours and they will let you take some empty boxes! Just be nice and kind and you'll be good to go.

 
haruky said:
I have had good luck visiting my local grocery store as soon as they open. Many of the employees stock up the shelves in the opening hours and they will let you take some empty boxes! Just be nice and kind and you'll be good to go.
Click to expand...
Add in Walmart and Target into that mix, in the late evenings and early mornings (24hr Walmarts only).

 
cannon said:
Where the f do I get boxes to send all this stuff? I need to send them back their Gears of War 2 full size replica Lancer and it is exactly a yard long
Click to expand...

shrike4242 said:
Add in Walmart and Target into that mix, in the late evenings and early mornings (24hr Walmarts only).
Click to expand...
Shrike4242 isn't lying. :D/ Haha. But in all seriousness, talk to your local Walmart (especially the 24/7 ones) and ask when they do stockroom unloading / shelf restocking at late night and sneak into the aisles of Sterlite-branded laundry baskets / plastic storage shelvings as those were personally helpful for my relocation to the west coast. I found out upon a late night shopping and bumped into the merchandising team flattening out the boxes. I asked if they had any use for it as I only needed one to ship out a complete Rock Band 4 Band Kit via UPS. Emptied flattened boxes are sent to their compactor for recycling.

 
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cannon said:
Will they take my PS4 with a swapped hard drive tho
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Well considering the fact that they rejected Eldritch's Xbox one for pretty much no reason (and it was pretty much brand new), I wouldn't put too much faith in them. I would guess you don't have the original packaging either, which would do you no favors. It's a crapshoot honestly. NorAm graders are very temperamental, so who knows as it seems to depend on the grader/day/planets aligning/etc.
 
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fucking grader, now I know how Eldritch feels. Haven't had a rejection in a while, never something high value like an XB1. Got my brand new except redeemed Division code Division bundle back with no slipcover, all foam that's protecting console gone so of course console all scratched up, Division voucher card gone. fucker didn't even bother to turn on the console, power cord still in sealed plastic bag and controller looks untouched. Reason for rejection was "minor discoloration", of course it is now with the console scratched up since fucker didn't put the foam back letting the console bouncing around.

 
World Champs that might be worth a call.. I'd be pissed, too.  It sucks that nobody can actually contact NorAm directly because these graders have no accountability whatsoever.    Their recent shittiness has not only made me cut waaaay back on sending stuff in, but I've also barely looked at the Warehouse Deals.   I just don't trust anything is what it says anymore.  I haven't read about any glitches or  $80 xbox ones, so I don't think I've missed much there.

 
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Yeah it seems like AWD has gotten worse as well. In the past week and a half I have gotten 2 broken ornaments, one with part of the ornament missing, a Skylanders level expansion that was rated good and came with loose figures and no packaging, a ceramic bank that was only supposed to have damaged packing and had some of the paint worn off and a case of bubble mailers that had less than half of the amount that was supposed to be included.
 
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Yeah I haven't bought anything from AWD in ages that has come close to my expectations.  It usually just winds up with me returning it and swearing to stop buying from AWD.

 
jeffcrazy said:
World Champs that might be worth a call.. I'd be pissed, too. It sucks that nobody can actually contact NorAm directly because these graders have no accountability whatsoever. Their recent shittiness has not only made me cut waaaay back on sending stuff in, but I've also barely looked at the Warehouse Deals. I just don't trust anything is what it says anymore. I haven't read about any glitches or $80 xbox ones, so I don't think I've missed much there.
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Only if he had pics of the console before it was sent in would it be worth talking with CS about the issue. Due to value, it'll get bumped up to a supervisor or manager before anything gets paid out.

 
switch998 said:
Who is signing everyone's rejection slips? Every one of my rejections come back signed "LD", this guy takes nothing.
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I don't see any initials on mine. My grader rejected an Xbox 360 game of mine and just wrote "severe damage" on a sticker. The game had a few scratches but nothing out of the ordinary.

 
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