Best Buy Ad 5/6-5/12 - Upgrade And Save Ends This Week!

Mikerocosms

Mikerocosms

CAGiversary!
New Releases coming out Tuesday, May 8, 2012:
Underworld: Awakening:

  • DVD (includes UltraViolet Digital Copy) - $17.99
  • Blu-ray (includes UltraViolet Digital Copy) - $19.99
  • Blu-ray 3D (includes Blu-ray 3D, Blu-ray and UltraViolet Digital Copy) - $24.99
Use $5 Upgrade & Save coupon (see below for more details) to get the Blu-ray for $14.99 or the Blu-ray 3D for $19.99.
​
Underworld: The Legacy Collection:

  • Blu-ray (includes Underworld, Underworld: Evolution, Underworld: Rise of the Lycans and Underworld: Awakening) - $44.99
Use $5 Upgrade & Save coupon (see below for more details) to get the Blu-ray for $39.99.
​
The Vow:

  • DVD (includes UltraViolet Digital Copy) - $16.99
  • Blu-ray Combo Pack (includes DVD and UltraViolet Digital Copy) - $22.99
Use $5 Upgrade & Save coupon (see below for more details) to get the Blu-ray Combo Pack for $17.99.
​
Chuck: The Complete Fifth Season:

  • DVD (includes UltraViolet Digital Copy) - $26.99
  • Blu-ray (includes UltraViolet Digital Copy) - $34.99
Use $5 Upgrade & Save coupon (see below for more details) to get the Blu-ray for $29.99.
​
WWE: WrestleMania XXVIII:

  • DVD - $16.99
  • 2-Disc Blu-ray - $19.99
Use $5 Upgrade & Save coupon (see below for more details) to get the Blu-ray for $14.99.
​
The Twilight Saga: Breaking Dawn - Part 1:

  • Movie-Only Edition DVD - $14.99
NOTE: Reposting of any part of this article requires a link back to the original article.
​
$3.99 DVD:

  • When Harry Met Sally
  • Romeo + Juliet Music Edition
  • Sex and the City: The Movie
  • Thelma & Louise
$9.99 DVD:

  • Bridesmaids Unrated
  • Love & Other Drugs
  • J. Edgar
  • Extremely Loud & Incredibly Close
$12.99 DVD:

  • Water for Elephants
  • Larry Crowne
  • Super 8
  • No Strings Attached
$5 Upgrade & Save Coupon:
Bring in your original DVD (no burned copies accepted) with the original case to Customer Service and receive a $5-off coupon valid on any Blu-ray movie priced $9.99 and up. See a Customer Specialist or visit BestBuy.com/upgradeandsave for more details about the Upgrade & Save promotion. Limit 5 coupons per trip. A recycling receipt must accompany the coupon at time of redemption. Once you have received your coupon, if you do not find a Blu-ray, you are unable to get your turned-in DVD back. Not valid with any other discount or package. Markdown taken from original price. Your original DVD must have been commercially packed and with the original case. Adult content DVDs not accepted. Not valid with any other offer. Valid on in-stock Blu-ray movies only. No cash value. Offer valid 4/22/12 - 5/12/12.

$9.99 Blu-ray ($4.99 with $5 Upgrade & Save coupon):

  • Dances with Wolves 20th Anniversary Edition
  • Julie & Julia
  • The Neverending Story
  • The Silence of the Lambs
  • Apollo 13 (includes DVD and Digital Copy)
  • Casino
$12.99 Blu-ray ($7.99 with $5 Upgrade & Save coupon):

  • Twilight Special Edition
  • The Twilight Saga: New Moon Special Edition
  • The Twilight Saga: Eclipse Movie-Only Edition
  • Couples Retreat (includes DVD and Digital Copy)
  • Knocked Up Unrated (includes DVD and Digital Copy)
  • Bridesmaids Unrated (includes DVD and Digital Copy)
$17.99 Blu-ray ($12.99 with $5 Upgrade & Save coupon):

  • Something Borrowed
  • New Year's Eve
  • Friends with Benefits (includes UltraViolet Digital Copy)
  • Midnight in Paris
  • The King's Speech
  • The Change-Up Unrated (includes DVD and Digital Copy)
$19.99 Blu-ray ($14.99 with $5 Upgrade & Save coupon):

  • Mission: Impossible - Ghost Protocol (includes DVD and Digital Copy)
  • Tony Bennett: Duets II - The Great Performances
  • U2: From the Sky Down
  • The Help (includes DVD and Digital Copy)
TV on DVD:

  • The Big Bang Theory: Seasons 1 - 4 - $16.99 each
  • Fringe: Seasons 1 - 3 - $16.99 each
  • Eastbound & Down: Seasons 1 - 2 - $16.99 each
  • House M.D.: Seasons 1 - 2 and Season 7 - $17.99 each
  • Game of Thrones: Season 1 - $39.99
TV on Blu-ray:

  • House M.D.: Season 7 - $17.99 ($12.99 with $5 Upgrade & Save coupon)
  • The Big Bang Theory: Seasons 3 - 4 - $21.99 each ($16.99 each with $5 Upgrade & Save coupon)
  • Fringe: Seasons 1 - 3 - $21.99 each ($16.99 each with $5 Upgrade & Save coupon)
  • Eastbound & Down: Seasons 1 - 2 - $22.99 each ($17.99 each with $5 Upgrade & Save coupon)
  • Game of Thrones: Season 1 - $49.99 ($44.99 with $5 Upgrade & Save coupon)


Thanks to Annie Chu
 
Upvote 0 Downvote
[quote name='Zipomatic2']Same here, $1.99.

Nice![/QUOTE]

My BB turned me down today for the $1.99 Descendents deal. Can anyone please help me find the rule on best buy's website about the "combination of one best buy coupon and one manufacturers coupon being allowed." I would greatly appreciate the help.

Continue reading to hear my long rant about what happened...

I was in a rush to make it to the movies (had free tickets to a preview screening of Dark Shadows at 7:30. Yeah, I'm an hardcore CAG). The best buy employee left the register and asked who I assume to be a manager and told me "no." She told me the best buy upgrade and save coupon says it can't be combined with any other offer.

I nicely said "I read on the best buy terms page that Best Buy allows 1 best buy coupon and 1 manufacturers coupon, but not two best buy coupons or two manufacturers coupons. Best Buy gets reimbursed for manufacturers coupons." I said this in the nicest way possible as to not sound like I'm contradicting her or telling her how to do her job. I'm a very soft-spoken person who will do anything to avoid confrontation.

The best buy employee didn't have an response for me except "no". I wasn't planning on doing this, but I took a $5 videogame preorder receipt out of wallet and asked for a refund. The best buy employee said "I don't think we can refund you. They probably gave your preorder away to someone else."

I've never ever tried to get a refund for a preorder until today. It looks bad for me and it looks bad for best buy. At the time, I didn't care if I got banned because I was perturbed. In the past, I used the upgrade and save coupon along with a manufacturers coupon to buy When Harry Met Sally, The Crow, Mimic and others. I guess I've been really lucky in the past and I shouldn't be too upset right now.

Anyway, she got the manager override to reimburse my preorder receipt and I used the manufacturers' coupon to get the movie for $1.99. I would still like to find that terms of service page on bestbuy.com so that I can contact that manager or the district manager and ask to have my upgrade and save coupon applied to my purchase.

At least I really loved that Dark Shadows movie, so the evening wasn't a complete loss. *rant over*
 
I actually posted something on Best Buy Unboxed to see what I could do to get them to honor the upgrade and save + manufacturer's coupon last night (for Harry+Sally, Descendants, Universal $3), but none of the employees have said anything yet. Since I still haven't gotten my GC from Mass Effect 3 (they said they're going to send me a physical one) after a month and a half of PMs and postings, I'm not holding my breath. I'll let you know if I get an answer.
 
I got one more Blu today. Last week I was thinking about Green Hornet but I decided against it, tagged $26.99 and on sale for 17.99. Today I saw Green Hornet 3 Disc with 3D Blu, 2D Blu and DVD/Digital Copy with a $16.99 price tag. My first 3D Blu!

Purchases so far:
Green Hornet 3D - ($16.99) - $11.99
Mission Impossible 4: Best Buy Exclusive - ($19.99) - $14.99
Source Code - ($10.99) - $5.99
Iron Man II - ($14.99) - $9.99
Public Enemies - ($9.99) - $4.99
Paul - ($17.99) - $12.99
 
Can someone help me with the universal 100th code?

I have two codes. I will give you one if you redeem mine and do I print to PDF and email me the coupon PDF. Neither my wife nor I can install the coupon printer on our computers :(

PM me of you can help!
 
[quote name='Vash1306']Is Fringe a good show? At that price, makes it tempting to watch but not sure if I should bother.[/QUOTE]

I never watched Fringe at all before a couple months ago. I ended up watching all three seasons on blu in less than a month it was that good. If you like the x-files you should like it. At that price you can't go wrong in my opinion.
 
Last haul for this promo:

Observe & Report 7.99 (no coupon)
Casino 4.99
Where the Wild Things Are 4.99
Taxi Driver 9.99
Breaking Bad Season 1 7.99
40 Year Old Virgin 7.99
 
[quote name='SteveMcQ']Has anyone had issues trading in DVD titles that use the snap cases?[/QUOTE]No problems here.

Also, finally decided I wanted to give Fringe a try and the Best Buy near by are out of stock T_T. One is closing and another getting remodeled so their inventory has been low as of late.
 
[quote name='SteveMcQ']Has anyone had issues trading in DVD titles that use the snap cases?[/QUOTE]
Nope, in fact two of mine were on separate occasions.
 
[quote name='vicktor']I got one more Blu today. Last week I was thinking about Green Hornet but I decided against it, tagged $26.99 and on sale for 17.99. Today I saw Green Hornet 3 Disc with 3D Blu, 2D Blu and DVD/Digital Copy with a $16.99 price tag. My first 3D Blu!

Purchases so far:
Green Hornet 3D - ($16.99) - $11.99
Mission Impossible 4: Best Buy Exclusive - ($19.99) - $14.99
Source Code - ($10.99) - $5.99
Iron Man II - ($14.99) - $9.99
Public Enemies - ($9.99) - $4.99
Paul - ($17.99) - $12.99[/QUOTE]

Was Source Code on sale and I missed it? Because the website shows $24.99 for the BD and $10.99 for the DVD.
 
[quote name='metallicoholic']Was Source Code on sale and I missed it? Because the website shows $24.99 for the BD and $10.99 for the DVD.[/QUOTE]

Source Code was marked and rang up for $10.99 on blu-ray at my store.
 
[quote name='Vash1306']Is Fringe a good show? At that price, makes it tempting to watch but not sure if I should bother.[/QUOTE]

Don't read the spoilers.

If you like X-Files, you'll like Fringe, but it takes a while during the first season before Fringe really goes off in its own direction and you find out it wasn't trying to be an X-Files copy.
 
[quote name='Vash1306']Is Fringe a good show? At that price, makes it tempting to watch but not sure if I should bother.[/QUOTE]
Started watching season 1 live on network and then lost interest. Picked it up on netflix months later and watched the entire season 1, but still wasn't completely hooked. Started watching Season 2 live again, then lost interest again. Perhaps in later seasons they fixed it, but in season 1 and the start of season 2 it suffered from "making it up as we go along" syndrome (for instance they tried to shoehorn in the events of season 1 having a greater overall significance in the S1 finale that just felt forced). Nothing turns me off more from a heavily serialized show than MIUAWGO syndrome as it exponentially increases the chances of the series ending with a very bad/unfulfilling conclusion.
 
[quote name='Indiana Jones']Don't read the spoilers.

If you like X-Files, you'll like Fringe, but it takes a while during the first season before Fringe really goes off in its own direction and you find out it wasn't trying to be an X-Files copy.[/QUOTE]
Those are big shoes to fill. Don't think I've ever heard anything about the show that would convince me of this.
 
Went back and they found the Madagascar 1+2 and Bridesmaids (the one marked DVD+Blu-ray is the one from the ad, though on the website it says BR+DVD+DC. The digital copy is in it, but expired 2/25).

I had to return Green Zone because it skipped like crazy. At least I was going there anyway and it gives me another $10 movie cash for free.

This is the last time I'll be going back unless I can get someone at Best Buy Unboxed to confirm the U&S and Manufacturer coupons can be used togeter. So:

Haul 1:
$4.99 Forrest Gump Universal 100th Anniversary 2-Disc Blu-Ray
$4.99 Dawn of the Dead (2004) (BR+DVD+DC)
$4.99 Batman Begins
$7.99 Knocked Up (BR+DVD+DC+$10 Five Year cash_
$7.99 40-Year Old Virgin (BR+DVD+DC+$10 Five Year cash)

Haul 2:
$4.99 The Godfather Universal 100th Anniversary
$4.99 A Clockwork Orange
$7.99 Das Boot

Haul 3:
$9.99 Men in Black (BR+UVDC+$10 MiB 3 Cash)
$5.99 Watchmen: Director's Cut
$4.99 Psycho 50th Anniversary

Haul 4:
$9.99 MiB II (BR+UVDC+$10 MiB 3 cash)
$7.99 The Big Lebowski digi-book (BR+DC+FYE Cash I traded for Hop UVDC)
$4.99 Spartacus 50th anniversary

Haul 5:
$4.99 Apollo 13 Universal 100th (BR+DVD+DC)
$4.99 Scorpion King (w/ Summer of Action Cash)
$4.99 Jarhead (w/ Summer of Action Cash)
$4.99 Mummy 3 (w/ Summer of Action Cash)
$4.99 Green Zone (w/ Summer of Action Cash)

Haul 6:
$6.99 Madagascar (BR+DVD+$8 Kid's Ticket)
$6.99 Madagascar 2 (BR+DVD+$8 Kid's Ticket)
$7.99 Breaking Bad Season 1
$7.99 Bridesmaids (BR+DVD+maybe DC since it says expired)
$4.99 Pulp Fiction (now I have to figure out what to do with my 2-disc DVD)

24 Blus, $162.39 w/ tax
 
[quote name='fmwross2']Went back and they found the Madagascar 1+2 and Bridesmaids (the one marked DVD+Blu-ray is the one from the ad, though on the website it says BR+DVD+DC. The digital copy is in it, but expired 2/25).

I had to return Green Zone because it skipped like crazy. At least I was going there anyway and it gives me another $10 movie cash for free.

This is the last time I'll be going back unless I can get someone at Best Buy Unboxed to confirm the U&S and Manufacturer coupons can be used togeter. So:

Haul 1:
$4.99 Forrest Gump Universal 100th Anniversary 2-Disc Blu-Ray
$4.99 Dawn of the Dead (2004) (BR+DVD+DC)
$4.99 Batman Begins
$7.99 Knocked Up (BR+DVD+DC+$10 Five Year cash_
$7.99 40-Year Old Virgin (BR+DVD+DC+$10 Five Year cash)

Haul 2:
$4.99 The Godfather Universal 100th Anniversary
$4.99 A Clockwork Orange
$7.99 Das Boot

Haul 3:
$9.99 Men in Black (BR+UVDC+$10 MiB 3 Cash)
$5.99 Watchmen: Director's Cut
$4.99 Psycho 50th Anniversary

Haul 4:
$9.99 MiB II (BR+UVDC+$10 MiB 3 cash)
$7.99 The Big Lebowski digi-book (BR+DC+FYE Cash I traded for Hop UVDC)
$4.99 Spartacus 50th anniversary

Haul 5:
$4.99 Apollo 13 Universal 100th (BR+DVD+DC)
$4.99 Scorpion King (w/ Summer of Action Cash)
$4.99 Jarhead (w/ Summer of Action Cash)
$4.99 Mummy 3 (w/ Summer of Action Cash)
$4.99 Green Zone (w/ Summer of Action Cash)

Haul 6:
$6.99 Madagascar (BR+DVD+$8 Kid's Ticket)
$6.99 Madagascar 2 (BR+DVD+$8 Kid's Ticket)
$7.99 Breaking Bad Season 1
$7.99 Bridesmaids (BR+DVD+maybe DC since it says expired)
$4.99 Pulp Fiction (now I have to figure out what to do with my 2-disc DVD)

24 Blus, $162.39 w/ tax[/QUOTE]

Forrest Gump is $9.99? Because you said you didn't use the Universal coupons right? Do you have the SKU on that?

EDIT: I assume since that was Haul 1 that it must have been on sale and I missed it, rats...
 
[quote name='SteveMcQ']Has anyone had issues trading in DVD titles that use the snap cases?[/QUOTE]

Worked fine for me!
 
[quote name='CrossFireXT17']Forrest Gump is $9.99? Because you said you didn't use the Universal coupons right? Do you have the SKU on that?

EDIT: I assume since that was Haul 1 that it must have been on sale and I missed it, rats...[/QUOTE]

It was $9.99 last week.mit is a paramount film so the $3 universal coupon would have been invalid.

He also had Godfather listed incorrectly as well. It was a paramount release not universal...
 
[quote name='fmwross2']Went back and they found the Madagascar 1+2 and Bridesmaids (the one marked DVD+Blu-ray is the one from the ad, though on the website it says BR+DVD+DC. The digital copy is in it, but expired 2/25).

I had to return Green Zone because it skipped like crazy. At least I was going there anyway and it gives me another $10 movie cash for free.

This is the last time I'll be going back unless I can get someone at Best Buy Unboxed to confirm the U&S and Manufacturer coupons can be used togeter. So:

Haul 1:
$4.99 Forrest Gump Universal 100th Anniversary 2-Disc Blu-Ray
$4.99 Dawn of the Dead (2004) (BR+DVD+DC)
$4.99 Batman Begins
$7.99 Knocked Up (BR+DVD+DC+$10 Five Year cash_
$7.99 40-Year Old Virgin (BR+DVD+DC+$10 Five Year cash)

Haul 2:
$4.99 The Godfather Universal 100th Anniversary
$4.99 A Clockwork Orange
$7.99 Das Boot

Haul 3:
$9.99 Men in Black (BR+UVDC+$10 MiB 3 Cash)
$5.99 Watchmen: Director's Cut
$4.99 Psycho 50th Anniversary

Haul 4:
$9.99 MiB II (BR+UVDC+$10 MiB 3 cash)
$7.99 The Big Lebowski digi-book (BR+DC+FYE Cash I traded for Hop UVDC)
$4.99 Spartacus 50th anniversary

Haul 5:
$4.99 Apollo 13 Universal 100th (BR+DVD+DC)
$4.99 Scorpion King (w/ Summer of Action Cash)
$4.99 Jarhead (w/ Summer of Action Cash)
$4.99 Mummy 3 (w/ Summer of Action Cash)
$4.99 Green Zone (w/ Summer of Action Cash)

Haul 6:
$6.99 Madagascar (BR+DVD+$8 Kid's Ticket)
$6.99 Madagascar 2 (BR+DVD+$8 Kid's Ticket)
$7.99 Breaking Bad Season 1
$7.99 Bridesmaids (BR+DVD+maybe DC since it says expired)
$4.99 Pulp Fiction (now I have to figure out what to do with my 2-disc DVD)

24 Blus, $162.39 w/ tax[/QUOTE]


Thanks for the ideas

So I was wondering how long are the BR coupons good for?
 
The Upgrade and Save ones are good through this Saturday. I assume that's what you mean.

And the Bridesmaids DC is expired if that's one you're looking for (says BR+DVD+DC on the site, but says BR+DVD on the real cover FYI). I was hoping they extended it. I mostly wanted to get tickets to movies I was going to see already, which pretty much made every Blu that had them free or extremely cheap, plus with most of them I can go during the more expensive times if I want (I normally go to matinees). So, win-win.
 
Tried to price adjust the Madagascar 1&2 BDs I bought at full price last week with no luck. Looks like BB changed SKUs when they added the movie cash. Now I'm out 2 more DVDs if I want the movie cash and lower price. Ridiculous.
 
[quote name='WingsDJY']Tried to price adjust the Madagascar 1&2 BDs I bought at full price last week with no luck. Looks like BB changed SKUs when they added the movie cash. Now I'm out 2 more DVDs if I want the movie cash and lower price. Ridiculous.[/QUOTE]

What's the cash for? Madagascar 3?
 
[quote name='WV Matsui']What's the cash for? Madagascar 3?[/QUOTE]

I think so, but I didn't look too closely. Was more interested in getting the lower price than the movie cash.
 
Question.
I went the first day it started back up.
I brought in 5 DVDs, they gave me 5 coupons and a receipt that showed the 5 DVDs.
I only picked out 4 and the guy said I can come in at another time.
Can I use those 5 coupons or do I need bring in more?
Looking at the receipt/coupon combo, I have no idea how they can tell I have one more to give.
 
[quote name='Zimmy']Question.
I went the first day it started back up.
I brought in 5 DVDs, they gave me 5 coupons and a receipt that showed the 5 DVDs.
I only picked out 4 and the guy said I can come in at another time.
Can I use those 5 coupons or do I need bring in more?
Looking at the receipt/coupon combo, I have no idea how they can tell I have one more to give.[/QUOTE]

They should have originally given you 5 coupons to go with the receipt. Then, you would've given back 4 with your purchase, leaving 1 left.

If they didn't give you a coupon, you might have to talk to the manager or track down the original CS guy that helped you.
 
[quote name='WingsDJY']They should have originally given you 5 coupons to go with the receipt. Then, you would've given back 4 with your purchase, leaving 1 left.

If they didn't give you a coupon, you might have to talk to the manager or track down the original CS guy that helped you.[/QUOTE]The last time they did this promotion, some stores ran out of the cardboard coupons, so they used photocopies of the coupons in their place. Other stores gave one coupon, though marked it with a (x5) or something like it.

Assuming the store had enough coupons, he should have received 5 with his trade-in, used up 4 of them with his purchase and have one left, which expires Saturday.
 
[quote name='pimpinc333']Do they take just about any DVD? Old ones will work? Never traded in before.[/QUOTE]

As long as it is in a case with the artwork, you should be fine.

No porn ;)
 
[quote name='WingsDJY']They should have originally given you 5 coupons to go with the receipt. Then, you would've given back 4 with your purchase, leaving 1 left.

If they didn't give you a coupon, you might have to talk to the manager or track down the original CS guy that helped you.[/QUOTE]

They gave me 5 coupons, and I still have them.
The register guy didn't take any coupons from the 4 I did buy.
 
[quote name='Zimmy']They gave me 5 coupons, and I still have them.
The register guy didn't take any coupons from the 4 I did buy.[/QUOTE]

Then you *could* buy five more movies depending on whether your avatar is good or evil :D
 
[quote name='Zimmy']They gave me 5 coupons, and I still have them.
The register guy didn't take any coupons from the 4 I did buy.[/QUOTE]Have fun picking up 5 more movies.
 
It's not a scam, a coupon is a coupon in my eyes.

Take in the receipt they should have given you (not the one with the Blus you bought on it) and the five coupons and you can buy up to five with the promo. It only lasts through Saturday, though.
 
Had a solid score today.

Chuck S5 - $21.99 after coupon
House S7 - $12.99 after coupon
10 Things I Hate about you (I know the BR isn't stellar but didn't have the DVD either) - $4.99 after coupon
Dances with Wolves - $4.99 after coupon
Long Kiss Goodnight - $4.99 after coupon

I also had $10 off coupon that BB sent me as one of the stores in my area is closing so it was a sorry about that but please come shop in one of the other locations.

Final total ... $40 with the tax.

I was happy with it.

I still need to grab Apollo 13 and Fast Times with the Universal and Upgrade Coupons but I had forgotten my Universal coupons when I went today so I will need to go back (duh!).

Greg
 
Every store around me is out of stock on Breaking Bad blu (all seasons), found that kinda odd. I'll check again before Sat. I guess
 
This Upgrade and Save promotion was a nightmare leading to the worst shopping experience in my life.

Yesterday, I went in to Best Buy with my DBZ DVD with the intent on using the $5 off on the Wrestlemania 28 Blu Ray. I went to customer service and they accepted the DVD. I went to get the WM Blu Ray and there was one copy left. Unfortunately, it was in another guy's hands. I go back to customer service and had the lady check the backroom for more. Nothing. I asked her if she could call another store. She attempts to call and the phone rings and rings with no answer. I decided to go to another store and look for the Blu Ray myself even though it's been raining all day.

Store #2:

I find out that the store could no be reached by phone because they were without power for an hour due to the storm. I look for the Blu Ray and they have an entire display of Wrestlemania 28 DVD's and Blu Ray's (as opposed to the one space at Store #1). I pick one and get to the checkout to find out they can't give me the discount and I am sent to customer service. The woman there tells me it's because I was given the receipt without the $5 off coupon. Ok, this is my first time doing this and figured this was a little mistake so ...

Back to Store #1:

I pick up the coupon. She didn't understand why I needed one but I get it, anyone could bring in a receipt and keep getting $5 coupons. Anyway ...


Back to Store #2 (90 minutes have passed):


Customer service is holding the Blu Ray so I go there with receipt and coupon in hand ready to check out with the same person I talked to before.
Best Buy lady: "Where is your DVD"?
Me: "I traded it at the store I just came from."
Best Buy lady: "You can't get the discount unless you have the original DVD in your possession"
Me: "It's already been processed. It's on the receipt".
And she goes on to tell me that they can do an override using some computer code (which I had her write on my receipt) and how they have to protect themselves against scammers which means ...

Back to Store #1 ( 2 hours have passed):

It's still raining so I'm trying to keep the receipt and coupon dry under my shirt (by this point, the other employees are like "he's still here?") Customer service has another guy there who knows about the code ( I think it's OMS) and goes through the return process.

IT DOESN'T WORK due to this being promotional.

I attempt to call the other store as I was sick of this "he said, she said" ridiculousness (over a $5 coupon of all things) and he's trying to give me other options like buying a Blu Ray at the same price and returning it to Store #2 to exchange it with WM28. No way! I call on my phone and get a busy signal. The guy then tells me to call the Geek Squad side (which seemed to be the only people at customer service thinking about it) and they would pick up faster and I finally get to someone. I hand the phone to the guy and he explains what's going on. Finally, I get the name of the manager at Store #2 who will help me out. I ask him over and over if he's sure and he is positive that everything will work out.

Back to Store #2 ( 3 hours passed, still raining, and it's getting dark)

I talk to the security guy and asked for the manager who happened to walk by at the same time. The manager takes me to customer service next to the woman who gave me the hard time.

This leads to an argument between the manager AND the customer service woman where she is accusing me of scamming them. The manager said all I needed was the receipt and coupon and I would be fine. The manager apologized (the other person did not) and I FINALLY bought the Blu Ray. The manager offered to let me use the $5 coupon again but I was so exhausted and drained that I just wanted to go home.

On the way home, I'm thinking "Oh great, what happens if the discs don't work?" so I play them as soon as I get home. No problems at all.


Horrible, horrible experience that could have been avoided if:

1. I received the coupon the first time.
2. Store #1 had the Blu Ray in stock. In addition, I should have made sure they had it before I proceeded to do the trade (even though the coupon doesn't say "trades and purchases only at same store")
3. I ignored CS at Store #2, grabbed another WM28 blu ray, and went to the registers with the coupon and receipt in hand.
4. Used the $5 at Store #1 and trade in another DVD at Store #2.
5. Best Buy could have trained people who work customer service on how to honor something that's advertised in their own ad.

This whole thing has me scarred to the point where I don't feel comfortable walking into a Best Buy and buying anything. Sorry if this is the wrong place to post this, but going to Wrestlemania and wanting to buy it on release day was a big deal to me.
 
[quote name='Cage017']This Upgrade and Save promotion was a nightmare leading to the worst shopping experience in my life.

Yesterday, I went in to Best Buy with my DBZ DVD with the intent on using the $5 off on the Wrestlemania 28 Blu Ray. I went to customer service and they accepted the DVD. I went to get the WM Blu Ray and there was one copy left. Unfortunately, it was in another guy's hands. I go back to customer service and had the lady check the backroom for more. Nothing. I asked her if she could call another store. She attempts to call and the phone rings and rings with no answer. I decided to go to another store and look for the Blu Ray myself even though it's been raining all day.

Store #2:

I find out that the store could no be reached by phone because they were without power for an hour due to the storm. I look for the Blu Ray and they have an entire display of Wrestlemania 28 DVD's and Blu Ray's (as opposed to the one space at Store #1). I pick one and get to the checkout to find out they can't give me the discount and I am sent to customer service. The woman there tells me it's because I was given the receipt without the $5 off coupon. Ok, this is my first time doing this and figured this was a little mistake so ...

Back to Store #1:

I pick up the coupon. She didn't understand why I needed one but I get it, anyone could bring in a receipt and keep getting $5 coupons. Anyway ...


Back to Store #2 (90 minutes have passed):


Customer service is holding the Blu Ray so I go there with receipt and coupon in hand ready to check out with the same person I talked to before.
Best Buy lady: "Where is your DVD"?
Me: "I traded it at the store I just came from."
Best Buy lady: "You can't get the discount unless you have the original DVD in your possession"
Me: "It's already been processed. It's on the receipt".
And she goes on to tell me that they can do an override using some computer code (which I had her write on my receipt) and how they have to protect themselves against scammers which means ...

Back to Store #1 ( 2 hours have passed):

It's still raining so I'm trying to keep the receipt and coupon dry under my shirt (by this point, the other employees are like "he's still here?") Customer service has another guy there who knows about the code ( I think it's OMS) and goes through the return process.

IT DOESN'T WORK due to this being promotional.

I attempt to call the other store as I was sick of this "he said, she said" ridiculousness (over a $5 coupon of all things) and he's trying to give me other options like buying a Blu Ray at the same price and returning it to Store #2 to exchange it with WM28. No way! I call on my phone and get a busy signal. The guy then tells me to call the Geek Squad side (which seemed to be the only people at customer service thinking about it) and they would pick up faster and I finally get to someone. I hand the phone to the guy and he explains what's going on. Finally, I get the name of the manager at Store #2 who will help me out. I ask him over and over if he's sure and he is positive that everything will work out.

Back to Store #2 ( 3 hours passed, still raining, and it's getting dark)

I talk to the security guy and asked for the manager who happened to walk by at the same time. The manager takes me to customer service next to the woman who gave me the hard time.

This leads to an argument between the manager AND the customer service woman where she is accusing me of scamming them. The manager said all I needed was the receipt and coupon and I would be fine. The manager apologized (the other person did not) and I FINALLY bought the Blu Ray. The manager offered to let me use the $5 coupon again but I was so exhausted and drained that I just wanted to go home.

On the way home, I'm thinking "Oh great, what happens if the discs don't work?" so I play them as soon as I get home. No problems at all.


Horrible, horrible experience that could have been avoided if:

1. I received the coupon the first time.
2. Store #1 had the Blu Ray in stock. In addition, I should have made sure they had it before I proceeded to do the trade (even though the coupon doesn't say "trades and purchases only at same store")
3. I ignored CS at Store #2, grabbed another WM28 blu ray, and went to the registers with the coupon and receipt in hand.
4. Used the $5 at Store #1 and trade in another DVD at Store #2.
5. Best Buy could have trained people who work customer service on how to honor something that's advertised in their own ad.

This whole thing has me scarred to the point where I don't feel comfortable walking into a Best Buy and buying anything. Sorry if this is the wrong place to post this, but going to Wrestlemania and wanting to buy it on release day was a big deal to me.[/QUOTE]

Why didn't you just buy it at store number2 on your first rip for full price and then take it back to store number 1 and return it, and then it rebuy it using the coupon or having them just do a price adjustment?
 
Cage017,
Wow that sucks, hopefully the stores were semi close to each other if not all the driving around probably wasted more than the $5 dollar coupon savings =(
Just netflix'd a couple of the wwe documentaries last week. Pretty good stuff love the one about Brett the hitman hart vs Shawn Michaels and the epic spit on mcmahns face LOL
 
If the phone call went through and I got the coupon at the first store when I was there the first time, this definitely could have been avoided. By the time I tried to call Store #2, Store #1 was trying to get me to buy something else from them and do an exchange that way. I was in a "I want that and only that" mood. It also didn't help that I didn't eat for like 6 hours during this time.

It honestly took longer to get someone on the phone than the time it took to drive to each store and wait in line.

The stores were like 15 minutes apart but the drive was longer due to the rain. Still, Best Buy needs to improve on their customer service department.
 
[quote name='fmwross2']I actually posted something on Best Buy Unboxed to see what I could do to get them to honor the upgrade and save + manufacturer's coupon last night (for Harry+Sally, Descendants, Universal $3), but none of the employees have said anything yet. Since I still haven't gotten my GC from Mass Effect 3 (they said they're going to send me a physical one) after a month and a half of PMs and postings, I'm not holding my breath. I'll let you know if I get an answer.[/QUOTE]

Update: I just found out I'm RZsilver as of February. I called the RZsilver helpline and they said that it was ok to use both. They said call back during normal business hours and they'll talk to them for me, so I should be able to get Harry+Sally, Descendants, and the Universals to all work. I don't know if I'll go in tomorrow or Saturday.
 
[quote name='metallicoholic']Was Source Code on sale and I missed it? Because the website shows $24.99 for the BD and $10.99 for the DVD.[/QUOTE]

I forgot about Source Code, it was the other strange one. The Blu-Ray was stickered $24.99, the Best Buy exclusive Blu-Ray / DVD with lenticular slip cover was stickered $10.99. The Blu/DVD is a single disc flipper, if that matters to you.
 
It's absurd how many ways I've heard of this Upgrade and Save being handled by Best Buy.

Here are some ways I've seen it handled:

1.) You trade in a DVD and get a coupon
2.) You trade in a DVD and get a coupon and a receipt
3.) You trade in a DVD and you get a receipt
4.) You don't get a coupon or receipt, and must do the trade and buy at the same time

That's poor service if I ever heard it, and sadly this is the second go of this and they still can't train their workers a universal standardized way of handling the trade-ins. If the CS knew what they were doing, Cage wouldn't have had to go through any of the bullshit that he went through.

He would've:

1.) Gotten the receipt and coupon at store 1
2.) Gone to store 2, bought the Blu with the coupon
3.) Done
 
It's actually the third time. I was told they did this in October as well.

I've been through all four of those, though #4 was just to save coupons and I got a coupon (brought in 4, only bought 3) as I left.
 
You must log in or register to reply here.
bread's done
Back
Top