Best Buy Trade-in 3.0: So long! New thread started.

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BudzMcGee

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A new year, a new thread. You can view the previous thread here!

All Promotions are available in-store only, and they DO NOT stack!
Only the 10% Bonus from Gamers Club Unlocked will stack with these offers.
Please read FAQ below before asking questions!

Current Promos:
- 100% Bonus Trade-In Credit W/any trade in:
Get a 100% bonus when you trade-in any game (Offer valid 8/19 - 10/6 - Unconfirmed end date, 9/8 is the latest confirmed date)

General video game promotions link: http://www.bestbuy.com/site/olspage.jsp?id=pcat17093&type=page (Promotions are listed at the bottom of the page)

Previous Promotions:
Promos that have expired:
- 50% Bonus Trade-In Credit W/any trade in:
Get a 50% bonus when you trade-in any game (Offer valid 7/07 - 8/18)

- 50% Bonus Trade-In Credit W/any trade in of "hot titles":
Get a 50% bonus when you trade-in any game (Offer valid 4/22- 06/02)

- Minimum 50% Bonus Trade-In Credit W/ Select Pre-orders:
Get a 50% bonus when you pre-order Call of Duty: Black Ops II, Max Payne 3, Borderlands 3, Far Cry 3, Assassin's Creed 3, Halo 4, Medal of Honor: Warfighter, BioShock Infinite, Madden NFL 13, NCAA Football 13, Tom Clancy's Ghost Recon: Future Soldier, Diablo III . (Offer valid 05/06 - 5/12)

- 40% bonus with pre-order of .
Get a 40% trade in bonus when you pre-order any of these games: Max Payne 3, Borderlands 3, Far Cry 3, Assassin's Creed 3, Halo 4, Medal of Honor: Warfighter, BioShock Infinite, Madden NFL 13, NCAA Football 13, Tom Clancy's Ghost Recon: Future Soldier or Diablo III (Offer valid 04/08/12 -04/14/12).
- 40% bonus with purchase of Tiger Woods PGA Tour 13, Major League Baseball 2K12, FIFA Street, Mario Party 9 or Kinect Star Wars.
Get a 40% trade in bonus when you purchase select title (Offer valid 04/08/12 -04/14/12).
- Minimum 40% bonus with pre-order from select list.
Get a "minimum" 40% trade in bonus when you pre-order any title from a select list of games listed below *note, I have absolutely no idea what this means* (Offer valid 04/01/12 -04/07/12):
Max Payne 3
Borderlands 3
Far Cry 3
Assassin's Creed 3
Halo 4
Medal of Honor: Warfighter
BioShock Infinite
Resident Evil: Operation Raccoon City
Madden NFL 13
NCAA Football 13
- 50% bonus with any trade-in.
Get a 50% trade in bonus when you trade in any title (Offer valid 03/25/12 -03/31/12).

- Guaranteed $30 or more trade in credit for select games with purchase of game $39.99 or higher.
Purchase a video game priced $39.99 or more and get at least $30 credit when you trade-in one of the titles listed below (Offer valid 03/18/12 -03/24/12):

Twisted Metal - PS3
Final Fantasy XIII–2 — PS3 or Xbox 360
Uncharted 3: Drake's Deception — PS3
The Elder Scrolls V: Skyrim — PS3 or Xbox 360
Call of Duty: Modern Warfare 3 — Nintendo Wii, PS3 or Xbox 360
UFC Undisputed 3 — PS3 or Xbox 360
Soul Calibur V — PS3 or Xbox 360
Kingdoms of Amalur: Reckoning — PS3 or Xbox 360
The Darkness II — PS3 or Xbox 360
Forza Motorsport 4 — Xbox 360
The Legend of Zelda: Skyward Sword — Nintendo Wii
FIFA Soccer 12 — PS3 or Xbox 360
Battlefield 3 — PS3 or Xbox 360
Zumba Fitness: Rush — Xbox 360
Grand Slam Tennis 2 — PS3 or Xbox 360
Syndicate — PS3 or Xbox 360
FIFA Street — PS3 or Xbox 360
Mass Effect 3 — PS3 or Xbox 360
MLB 12: The Show — PS3
MLB 2K12 — PS3 or Xbox 360
Silent Hill: Downpour — PS3 or Xbox 360
SSX — PS3 or Xbox 360
Street Figher X Tekken — PS3 or Xbox 360
Binary Domain — Xbox 360
Mario Party 9 — Nintendo Wii
Asura's Wrath — PS3 or Xbox 360

Link:
http://www.bestbuy.com/site/Games-P...er/pcmcat268500050004.c?id=pcmcat268500050004



- 40% bonus with pre-order of select titles.
Get a 40% trade in bonus when you pre-order any title from the list below (Offer valid 03/18/12 -03/24/12):
Max Payne 3
Borderlands 3
Far Cry 3
Assassin's Creed 3
Halo 4
Medal of Honor: Warfighter
BioShock Infinite
Resident Evil: Operation Raccoon City
Madden NFL 13
NCAA Football 13

Link: http://www.bestbuy.com/site/Games-P...er/pcmcat268500050008.c?id=pcmcat268500050008


- 40% bonus with order of Resident Evil: Operation Raccoon City.
Get a 40% trade in bonus when you order Resident Evil: Operation Raccoon City. Offer valid 03/11/12 -03/17/12

- 40% bonus with order of Assassin's Creed 3.
Get a 40% trade in bonus when you order Assassin's Creed 3. Offer valid 03/11/12 -03/17/12

- *RUMORED* 40% bonus with order of any pre-order.
Get a 40% trade in bonus when you pre-order any game (rumor of a non-listed promo, may or may not be true). Offer valid 03/11/12 -03/17/12

- 40% bonus with order of Street Fighter X Tekken.
Get a 40% trade in bonus when you order Street Fighter X Tekken. Offer valid 03/03/12 -03/10/12

- 40% bonus with order of Mass Effect 3.
Get a 40% trade in bonus when you order Mass Effect 3. Offer valid 03/03/12 -03/10/12

- 40% bonus with order of MLB: The Show 12.
Get a 40% trade in bonus when you order MLB: The Show 12. Offer valid 03/03/12 -03/10/12

- 40% bonus with order of MLB 2K12.
Get a 40% trade in bonus when you order MLB 2K12. Offer valid 03/03/12 -03/10/12
- 50% bonus with pre-order of Mass Effect 3.
Get a 50% trade in bonus when you pre-order Mass Effect 3. Offer valid 02/26/12 -03/03/12

- 50% bonus with pre-order of MLB: The Show 12.
Get a 50% trade in bonus when you pre-order MLB: The Show 12. Offer valid 02/26/12 -02/25/12

- 50% bonus with pre-order of MLB 2K12.
Get a 50% trade in bonus when you pre-order MLB 2K12. Offer valid 02/26/12 -02/25/12

- Trade 3, get 30% More.
Trade in 3 games or more and get 30% extra trade-in credit. Offer valid 01/01/12 -03/03/12

- 30% Bonus with any Pre-order.
Get a 30% extra trade-in credit when you pre-order any game. Offer valid 01/01/12 -03/03/12

- 40% bonus with purchase of Vita Software or Hardware.
Get a 40% trade in bonus when you purchase Playstation Vita Software or Hardware. Offer valid 02/19/12 -02/25/12

- 40% bonus with pre-order/purchase of UFC Undisputed 3.
Get a 40% trade in bonus with pre-order/purchase of UFC Undisputed 3. Offer valid 02/12/12 -02/18/12

- 40% bonus with pre-order/purchase of Twisted Metal.
Get a 40% trade in bonus with pre-order/purchase of Twisted Metal. Offer valid 02/12/12 -02/18/12

- 50% bonus with pre-order of Diablo III or UFC 3.
Get a 50% trade in bonus with pre-order either Diablo III or UFC 3. Offer valid 02/05/12 -02/12/12? ***NOTE*** This promo is NOT showing up on the BestBuyTradeIn.com page currently, but it confirmed to work by at least one CAG. It is listed as "this weeks" deal, hence the probable end date.
- 40% bonus with pre-order/purchase of Final Fantasy XIII-2.
Get a 40% trade in bonus with pre-order/purchase of Final Fantasy XIII-2. Offer valid 01/29/12 -02/04/12

- 40% bonus with pre-order/purchase of Soul Calibur V.
Get a 40% trade in bonus with pre-orde/purchase of Soul Calibur V. Offer valid 01/29/12 -02/04/12

- 50% bonus with pre-order of Final Fantasy XIII-2.
Get a 50% trade in bonus with pre-order of Final Fantasy XIII-2. Offer valid 01/15/12 -01/28/12

- 50% bonus with pre-order of Soul Calibur V.
Get a 50% trade in bonus with pre-order of Soul Calibur V. Offer valid 01/22/12 -01/28/12
- 50% Bonus when you trade in ANY game.
Get a 50% trade in bonus when you trade in ANY game. Offer valid 01/01/12 - 01/07/12

- 50% Bonus with specific Pre-order from list.
Get a 50% extra trade-in credit when you pre-order any game from the following list: Halo 4, Mass Effect 3, Bioshock Infinite, Grand Theft Auto 5, MLB 12 The Show, Soul Calibur V, Final Fantasy XIII-2, Twisted Metal, Max Payne 3, Resident Evil: Operation Raccoon City and Diablo 3. Offer valid 12/25/11 - 12/31/11

- Trade 2, get 25% More.
Trade in 2 games or more and get 25% extra trade-in credit. Offer valid 11/27/11 - 12/31/11

- 30% Bonus with any Pre-order.
Get a 30% extra trade-in credit when you pre-order any game. Offer valid 11/27/11 - 12/31/11
- 40% Bonus with purchase of any game $39.99 or above.
Get a 40% extra trade-in credit when you purchase any game $39.99 or above. Offer valid 11/27/11 - 12/10/11

- 50% Bonus with purchase of any game $39.99 or above.
Get a 50% extra trade-in credit when you purchase any game $39.99 or above. Offer valid 11/27/11 - 12/03/11

- Trade 3, get 30% More.
Trade in 3 games or more and get 25% extra trade-in credit. Offer valid 10/30/11 - 11/26/11

- 40% Bonus with any Pre-order.
Get a 40% extra trade-in credit when you pre-order any game. Offer valid 10/5/11 - 11/26/11

- 40% Bonus with Saints Row 3 Pre-order/Purchase.
Get 40% extra trade-in Credit when you pre-order/purchase Saints Row 3. Offer valid 11/13/11 - 11/19/11

- 40% Bonus with Assassin's Creed Revelations Pre-order/Purchase.
Get 40% extra trade-in Credit when you pre-order/purchase Assassin's Creed Revelations. Offer valid 11/13/11 - 11/19/11

- 50% Bonus with Modern Warfare 3 Pre-order/Purchase.
Get 50% extra trade-in Credit when you pre-order/Purchase Modern Warfare 3. Offer valid 10/10/11 - 11/12/11 (Assuming this means a bonus for purchasing the game after it is released this Tuesday)

- 50% Bonus with Saints Row 3 Pre-order.
Get 50% extra trade-in Credit when you pre-order Saints Row 3. Offer valid 11/6/11 - 11/12/11

- 50% Bonus with Assassin's Creed Revelations Pre-order.
Get 50% extra trade-in Credit when you pre-order Assassin's Creed Revelations. Offer valid 11/6/11 - 11/12/11

- 40% Bonus with The Elder Scrolls V: Pre-order/Purchase.
Get 50% extra trade-in Credit when you pre-order/purchase The Elder Scrolls V: Skyrim. Offer valid 11/6/11 - 11/12/11

- 50% Bonus with Max Payne 3 Pre-order.
Get 50% extra trade-in Credit when you pre-order Max Payne 3. Offer valid 11/6/11 - 11/12/11 - This promo seems a little odd and there is a chance it is an error on the site since the game is so far from release.

- 50% Bonus with Saints Row 3 Pre-order.
Get 50% extra trade-in Credit when you pre-order Saints Row 3. Offer valid 10/23/11 - 10/29/11

- 50% Bonus with Skyrim Pre-order.
Get 50% extra trade-in Credit when you pre-order The Elder Scrolls V: Skyrim. Offer valid 10/23/11 - 11/05/11

- 40% Bonus with Uncharted 3 Pre-order/Purchase.
Get 40% extra trade-in Credit when you pre-order/purchase Uncharted 3. Offer valid 10/30/11 - 11/05/11

- 40% Bonus with Battlefield 3 Purchase.
Get 40% extra trade-in Credit when you purchase Battlefield 3. Offer valid 10/23/11 - 10/29/11

- Trade 2, get 25% More.
Trade in 2 games or more and get 25% extra trade-in credit. Offer valid 10/2/11 - 10/29/11

- 50% Bonus with Battlefield 3 Pre-order.
Get 50% extra trade-in Credit when you pre-order Battlefield 3. Offer valid 10/9/11 - 10/22/11

- 40% Bonus with purchase of Batman: Arkham City.
Get 40% extra trade-in Credit when you pre-order Batman: Arkham City. Offer valid 10/16/11 - 10/22/11

- 50% Bonus with Batman: Arkham City Pre-order.
Get 50% extra trade-in Credit when you pre-order Batman: Arkham City. Offer valid 10/9/11 - 10/15/11

- 30% Bonus with Rage or NBA 2K12 Pre-order/Purchase.
Get a 30% extra trade-in Credit when you pre-order/purchase Rage or NBA 2K12. Offer valid 10/2/11 - 10/08/11

- Trade 4 get an extra $20 Trade-in Credit.
Get $20 trade-in Credit when you trade 4 or more games (Current gen games only (no PS2) and $5 minimum for each game). Offer valid 10/2/11 - 10/08/11**** This promo was cancelled early due to technical issues. There have been issues with this promo not working on some stores' systems or simply not even being available, the issue seems to be related to disc-only games (or any game that is typed rather than scanned) so plan accordingly. The $20 extra is once per trade-in, meaning 4 games or 123 games it will only be $20 extra per transaction. So if you want to trade in 8 games, do it in two separate transactions. ****

- 50% Bonus with Rage or NBA 2K12 Pre-order.
Offer was valid from 9/25 to 10/01/2011.

- 40% Bonus with Gears of War 3 Purchase.
Get a 40% extra trade-in credit when you pre-order/purchase Gears of War 3. Offer expired 10/01/2011

- Trade 3, Get 30% More.
Trade in 3 games or more and get 30% extra trade-in credit. Offer expired 10/01/2011

- 40% Bonus with any Pre-order.
Get a 40% extra trade-in credit when you pre-order any game. Offer expired 10/01/2011


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BEST BUY'S VIDEO GAMES TRADE-IN PAGE & VALUE ESTIMATOR

Check which BB stores do trade-ins here.
In-store trades are now done at the Trade-In Counter at the Gaming Dept.

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F.A.Q. Best Buy has a short FAQ here.

How does the get **% with pre-order bonus work?
The percentage is based on the final total of your entire trade in, so if the trade in is $100 and there is a 50% bonus your final gift card value will be $150. After trading in your games, the employee SHOULD then sell you the pre-order for $5.

How much is a pre-order at Best Buy?
Pre-ordering at Best Buy cost $5, in fact, you aren't supposed to pay any more than that (and most employees won't let you if you ask). Yes, you can use the gift card you just received from your trade-in to purchase the pre-order.

Can I cancel a pre-order and keep the bonus?
Yes, the trade-in and the pre-order are completely separate transactions. Nothing will prevent you from returning to the Best Buy canceling the pre-order and receiving a refund. Some users have claimed that they were flagged for doing this multiple times though and were denied, so be aware of how many pre-orders you are cancelling. Also keep in mind the obvious facts that this is not how the program is intended to work and over abuse will negatively affect the program long-term. Lastly, returns are tracked on a personal level by a third party. (Read: try not to cancel a bunch of pre-orders)

Do I have to cancel the pre-order at the same store where it was made?
No, this can be handled by any BBY. Don't be surprised if you get a customer service employee who says otherwise though.

Can I pre-order once and get the pre-order bonus on my next trade-in as well?
YMMV. Officially, the answer is no, but there is nothing that actually requires the employee to sell the pre-order in order to apply the bonus so if your blue shirt is in a friendly mood they may be willing. Doesn't hurt to get to know the employees at your store. That said, expect that you will have to pre-order another game and be surprised if you don't.

Can I combine a 3 games for **% and a pre-order for **% bonus?
No. Bonuses do not stack, and you must pick one or the other. The only bonus that stacks with other promotions is the 10% you receive if you are a Gamers Club Unlocked member.

How do I become a Gamers Club Unlocked member and get the 10% bonus?
Any video game section employee should be able to set you up with the GCU membership. It cost $15 and comes with a year subscription of @Gamer magazine. It will also get you a 10% bonus on trade ins and 10% off of used games (Make sure to point it out to the blue shirt doing your trade-in though as it is easy for them to skip, and they are still new to it). It can take 48 hours (or more) for GCU to show up on your Reward Zone membership.

Can I use my Best Buy gift card to purchase Amazon Kindle Gift Cards or Visa Gift Cards?
Yes, although some employees may not be aware of this and incorrectly refuse to do so. Visa Gift Cards have a $200 limit and a $6 activation fee. Amazon Gift Cards are available in $25, $50 and $100 depending on your store selection. IL does not sell Amazon Gift Cards. Yes, Kindle Gift Cards are good for anything on Amazon.

The value on the site doesn't match the store, why?
Sometimes the page may not update immediately. This is fairly rare though. The store's trade-in values are definitive though, so what they say is what you get. 99.99% of the time they will match up.

The value on the iPhone/Android app is way off, why?
The app sucks for updating values (and some games simply don't show up), don't rely on it.

The game I want to trade isn't on the site, what gives?
While rare, there have been some games recently not showing up in the online estimator. You can always check in-store to see if the price is in their system and simply not online, but that is unlikely to be the case. When Best Buy doesn't have a game on file they can offer $1 as a generic SKU, but that's it. New releases appear to be added on Tuesday evenings. Many new releases are taking upwards of a week or more to be added to the site.

How come the GOTY/complete version doesn't show up in the estimator?
Best Buy doesn't differentiate between the vanilla and GOTY/complete versions of a game. This is largely a cover-all policy due to the fact that many GOTY editions include the game's DLC and bonus content as one-time use codes; meaning that the game has no extra value on the 2nd hand market. So no extra TIV for your GOTY games. The plus side is that GOTY and vanilla versions sell at the same price, so if the DLC is located on disc and you find a GOTY version in-store it will be the same price as the vanilla one.

When do trade-in values update?
No one knows for sure, but updates can and do happen at any time. Sometimes an update will happen randomly, such as when GameStop has an advertised sale for a game well below Best Buy's trade in price.

What will be the TIV of Game X tomorrow/next week / next month/ etc
Nobody knows.

If I locked in a trade online, and the value drops, will I still get the locked in value when I mail it in?
Yes. You will get the locked in TIV as long as the item is received within 14 days of you locking it in (and the item is in the condition you described it as).

Can you lock in the price online then trade it in-store?
No.

Is there a limit to how many games I can trade in?
Officially, Best Buy only accepts 3 copies of a game, per system (i.e. you could trade in 3 copies of a game for Xbox, 3 copies for PS3 and 3 for Wii). This is for sure the online policy, but it varies in stores. Some people have reported being banned for trading in more than 3 copies of games, others have done so frequently without issue. Obviously it is YMMV, but do so at your own risk.

Lately some people have been told the policy is 1 game per system (i.e. you could trade in 1 copy of a game for Xbox, 1 for PS3 and 1 for Wii), and have been actively turned down when trading in more than one copy. Whether this is actually something they are banning for or if it is just what employees are being told to follow to limit multiples is unknown. Trade multiples at your own risk.

Can I trade game disc only, or do I need the case and manuals, too?
Best Buy accepts disc only games (for the same value as complete games). The trade in will take longer though as the employee will have to look up the games individually. Yes, this also applies to DS, 3DS, PSP, etc. If you have the manual and artwork you should trade it in though anyway to improve the quality of the selection for people who may want to buy the game in the future (you can't know if the game will be complete when you buy online for example).

Can I trade in games that say "Not for Resale" on the back?
Yes, since the only thing that matters is the disc. Some employees will fight this though, and in that case, just trade the game in as disc-only. Employees have gotten much better about knowing this policy though.

Does Best Buy accept game hardware?
Currently Best Buy only accepts various versions of the Nintendo DS in store, and some stores apparently accept consoles as well. Call ahead before bringing it in. That said, the TIV for most hardware is lower than competitors.

Does the **% bonuses apply to game hardware?
No, games only.

When I do a in-store trade, I am asked: to be fingerprinted, to have my photo taken, how much I weigh, etc. What's the deal?
Pawn shop laws regulating trade-ins and resale of used goods varies from state to state or even city to city. It is not Best Buy's rule, and varies from store to store depending on where you live. At a minimum you'll need a (United States) state issued ID or passport.

I went to a store to do a trade-in and they asked for a Best Buy receipt. WTF?
Some stores are required to have receipts to accept trade-ins, again this is due to local Pawn shop laws and could vary from city to city. You can always check if the store(s) near you require a receipt on Best Buy's trade-in site.

Can I trade sealed games?
Yes. You must present your receipt for the sealed games you are trading in. It is ok if the purchase was made from another store. You do run the risk of drawing extra attention to yourself as trading in sealed products is often a sign of theft. Do not be surprised if this is questioned by an employee, or you are asked to leave, open the items and return. You might even be flat out denied by the employee or manager despite the official rule.

Remember, all trades are technically at the discretion of Best Buy and they can refuse to accept a game for whatever reason they want (outside of you being black, woman, Jewish, etc.).
 
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[quote name='edson13']Well thats just bad customer service on the retailer's part. Sure the receipt states 30 days, but any manager who gives a damn should bend the rules on such a small ticket item. Thats partly how you build customer loyalty. Whether extending the return by a few of days, or even giving the customer store credit, as a mediation. Granted they dont have to, and who knows how the customer acted in store, but upsetting a customer over something so small is not a good way to do business.[/QUOTE]

If the customer followed the rules, then there wouldn't be a problem. I'm not for big businesses, but if they let something slide once, then it should be allowed for everyone, in which case, why bother even having a rule?
 
[quote name='edson13']Well thats just bad customer service on the retailer's part. Sure the receipt states 30 days, but any manager who gives a damn should bend the rules on such a small ticket item. Thats partly how you build customer loyalty. Whether extending the return by a few of days, or even giving the customer store credit, as a mediation. Granted they dont have to, and who knows how the customer acted in store, but upsetting a customer over something so small is not a good way to do business.[/QUOTE]

You say that and it may be fine in most instances but perhaps that floor manager is on a tight leash by the store manager who is even on a tighter leash from the district manager and you'd really not care to explain you extending yourself for later returns. You never know the whole story. Plus if the original person did in fact spend thousands in the store they'd probably have silver status and have 45 days. We got silver when we bought a fridge almost 2 years ago. In the end policy is policy and if I uphold it, my meetings with my managers will go a bit easier.
 
[quote name='edson13']Well thats just bad customer service on the retailer's part. Sure the receipt states 30 days, but any manager who gives a damn should bend the rules on such a small ticket item. Thats partly how you build customer loyalty. Whether extending the return by a few of days, or even giving the customer store credit, as a mediation. Granted they dont have to, and who knows how the customer acted in store, but upsetting a customer over something so small is not a good way to do business.[/QUOTE]

I have no doubt that if it were my decision as a manager I would have said something along the lines of "We can't always do this, but we appreciate your loyalt and will accept it this time. We will note the account that this was done outside policies for CS reasons so that my boss will understand why."

The last part was just BS but if you get the customer to believe it is being tracked then they are less likely to do it again.

As to the "that's bad CS" it's not bad CS as that is what should be expected from the customer. When did people come to believe that the above is bad CS? I will agree that it is bad business as he would make you much more money by doing this small act, but this is just upholding the policies that are in place and in no way bad CS.

Also Grats to the person above noting the RZ silver as that was the first thing that i posted in the BBY thread
 
While BB bears most of the responsibility for their financial woes, it doesn't help when consumers bend and/or circumvent the rules. Any banning and a refund wouldn't make any sense from a business standpoint. Im okay with the business drawing the line. You cant expect a business to bend the rules. Whenever it does happen its on a customer service basis when its at the specific employee's discretion. In my mind it boils down to a YMMV situation. That might not make sense on the surface but the point is that they dont have to do it and if they CHOOSE to do so then thats their choice bottom line.
 
[quote name='Toss']This thread is lame ... :([/QUOTE]

thats what happens when half the people on here cant trade in to best buy anymore.
 
[quote name='edson13']Well thats just bad customer service on the retailer's part. Sure the receipt states 30 days, but any manager who gives a damn should bend the rules on such a small ticket item. Thats partly how you build customer loyalty. Whether extending the return by a few of days, or even giving the customer store credit, as a mediation. Granted they dont have to, and who knows how the customer acted in store, but upsetting a customer over something so small is not a good way to do business.[/QUOTE]

That's how you build loyalty for a new customer. By the sound of his post, that customer sounds like a completely entitled pain in the ass. We don't know the whole story. It's possible that the customer has done this before and the manager let it slide the first time.

Also, as everyone else said, bs on thousands a year spent as 2500 gets you silver status.
 
I know this thread has gotten away from trade-ins and many have been banned, but BB has actually bumped many of their base TIV'ss up in recent days. MW3 is trading it at a $25 base right now, after being at only $12 a couple weeks ago. Many others have gone up as well.

So it appears as if TIV's are getting back to a normal level after the nukings that happened right around the time of all the bannings.
 
See some people seem to forget it is called a LOYALTY program for a reason...

Reading this thread have proven that there is not many LOYAL customers but many LEECHES all over looking to steal, scam, con, rip-off, take advantage, milk, abuse, rape, rob, commit all kind of fraud at another's ( business ) expense.

True, giving bad feelings to customers is bad business, but we can all agree there are certain people that should be banned from all stores once their faces show up.. If you ran a trade in program, and you get these people coming in, I bet you do the same
 
[quote name='HaloSucks']See some people seem to forget it is called a LOYALTY program for a reason...

Reading this thread have proven that there is not many LOYAL customers but many LEECHES all over looking to steal, scam, con, rip-off, take advantage, milk, abuse, rape, rob, commit all kind of fraud at another's ( business ) expense.

True, giving bad feelings to customers is bad business, but we can all agree there are certain people that should be banned from all stores once their faces show up.. If you ran a trade in program, and you get these people coming in, I bet you do the same[/QUOTE]

Customer loyalty is established through quality service and customer satisfaction ... for every good experience I've had at Best Buy, I can think of two other times that have been absolutely terrible. It's true the customer is not always right 100% of the time, but a smart business will never leave a customer feeling like they were flat out wrong and will do everything they can to maintain the illusion that the buck stops with the customer and that their experience and repeat business is what keeps their doors open.

Best Buy has repeatedly made very poor decisions in the way they treat their customers and with competition tightening from the likes of Amazon, which has exceptional customer service, this isn't the time for Best Buy to alienate more and more of their big spenders. When you start looking at the indoctrination that goes on at Best Buy and things like "angel and devil customers" in their training programs, the company has some extreme issues with customer relations and standards of service.
 
[quote name='etcrane']Customer loyalty is established through quality service and customer satisfaction ... for every good experience I've had at Best Buy, I can think of two other times that have been absolutely terrible. It's true the customer is not always right 100% of the time, but a smart business will never leave a customer feeling like they were flat out wrong and will do everything they can to maintain the illusion that the buck stops with the customer and that their experience and repeat business is what keeps their doors open.

Best Buy has repeatedly made very poor decisions in the way they treat their customers and with competition tightening from the likes of Amazon, which has exceptional customer service, this isn't the time for Best Buy to alienate more and more of their big spenders. When you start looking at the indoctrination that goes on at Best Buy and things like "angel and devil customers" in their training programs, the company has some extreme issues with customer relations and standards of service.[/QUOTE]

Nonsense, go ahead and complain and bitch a couple of times to Amazon CS and see what happens to your account...

Even worst if you were a Amazon seller and your account got banned
 
[quote name='HaloSucks']Nonsense, go ahead and complain and bitch a couple of times to Amazon CS and see what happens to your account...

Even worst if you were a Amazon seller and your account got banned[/QUOTE]

I've complained as both a buyer and a seller. Part of it is how you express yourself and the validity of your concerns. Yes, if a person is rude and expresses their complaints in a demanding or arrogant tone, then any business has the right to refuse you, but if you make clear and well spoken arguments then I've found Amazon to be very reasonable.
 
Never had any problems with amazon when something goes wrong. Best Buy ignores most of their emails. but if you are willing to wait on hold for 2 hours, calling them gets more done. Gamestop is the worst at customer service.
 
[quote name='confoosious']Never had any problems with amazon when something goes wrong. Best Buy ignores most of their emails. but if you are willing to wait on hold for 2 hours, calling them gets more done. Gamestop is the worst at customer service.[/QUOTE]

Guess it depends. I had a few Amazon problems that was never addressed. Nothing big though so that could be a problem. With Best Buy I had one big problem. They didn't get back to me through email (even though I requested to be responded back through email), but got a call instead. Kinda shocked. Guess I was lucky they helped. And yeah, Gamestop is pretty bad in the CS department I feel with my experience.
 
And theres an official response from Mike

"Hey Gamers,
$
Now you have even more reason to trade in your used video games at Best Buy. $
$
Reward Zone members now receive points for every dollar issued for a video game software trade-in. $Reward Zone Gamers Club and Reward Zone Gamers Club Unlocked members have those points doubled!
$
Next time you go in to trade$your used games, make sure you provide your Reward Zone number to the associate assisting you so we can capture your account information and award the points. $
$
Points will be awarded after March 1. $After March 1, points will post to your account approximately five days after the trade-in transaction is completed."
 
[quote name='Jimmienoman']And theres an official response from Mike

"Hey Gamers,
$
Now you have even more reason to trade in your used video games at Best Buy. $
$
Reward Zone members now receive points for every dollar issued for a video game software trade-in. $Reward Zone Gamers Club and Reward Zone Gamers Club Unlocked members have those points doubled!
$
Next time you go in to trade$your used games, make sure you provide your Reward Zone number to the associate assisting you so we can capture your account information and award the points. $
$
Points will be awarded after March 1. $After March 1, points will post to your account approximately five days after the trade-in transaction is completed."[/QUOTE]

After all of the epic flips I've done at bestbuy they do this NOW ? fuck !
 
[quote name='strait edge follower']After all of the epic flips I've done at bestbuy they do this NOW ? fuck ![/QUOTE]

i was thinking the same thing. but its all good. i still feel like i got my moneys worth.
 
[quote name='strait edge follower']After all of the epic flips I've done at bestbuy they do this NOW ? fuck ![/QUOTE]

It's their way of compensating for the nerf in trade values
 
Some of the bigger titles like Battlefield 3 and Uncharted 3 have gone back up to at least $20 in trade value as of now. So that's definitely a plus, since I think those two games were in the single digits a week or two ago.
 
When the ban prompt comes up, does anybody remember where the override button to do the trade in is at? I don't recall ever seeing one before when it came up from me.
 
[quote name='Jimmienoman']And theres an official response from Mike

"Hey Gamers,
$
Now you have even more reason to trade in your used video games at Best Buy. $
$
Reward Zone members now receive points for every dollar issued for a video game software trade-in. $Reward Zone Gamers Club and Reward Zone Gamers Club Unlocked members have those points doubled!
$
Next time you go in to trade$your used games, make sure you provide your Reward Zone number to the associate assisting you so we can capture your account information and award the points. $
$
Points will be awarded after March 1. $After March 1, points will post to your account approximately five days after the trade-in transaction is completed."[/QUOTE]

Hey Mike,

Why make us wait until March 1? That's not a good reason to trade in NOW. Dumb fuck!

Sincerely,
Me
 
[quote name='scblueeyedguy']Hey Mike,

Why make us wait until March 1? That's not a good reason to trade in NOW. Dumb fuck!

Sincerely,
Me[/QUOTE]

Jesus, do you think before posting?
 
[quote name='confoosious']Jesus, do you think before posting?[/QUOTE]

You're free to explain to me why making us wait a month is good right NOW when they're going to offer it after 5 days come March 1. That's not an incentive for NOW. That's an incentive for a month LATER. Come drink some Jesus blood with me.
 
[quote name='scblueeyedguy']You're free to explain to me why making us wait a month is good right NOW when they're going to offer it after 5 days come March 1. That's not an incentive for NOW. That's an incentive for a month LATER. Come drink some Jesus blood with me.[/QUOTE]

Have you ever worked anywhere that doesn't serve fries? For a company as big as Best Buy, every single promotion takes a ton of coordination. And money. Despite what the common consumer seems to think, points are backed by marketing budgets. Everything must be worked into the budget. Worked into advertising. Worked into marketing. It's not like everyone sat around and went "hey, we figured out this points thing! you know what? let's just sit on our hands for 2 months for no good reason. Ok, time for lunch!"

Why don't you just calm down. :roll:
 
[quote name='confoosious']Have you ever worked anywhere that doesn't serve fries? For a company as big as Best Buy, every single promotion takes a ton of coordination. And money. Despite what people seem to think, points are backed by marketing budgets. Everything must be worked into the budget. Worked into advertising. Worked into marketing. It's not like everyone sat around and went "you know what? let's just sit on our hands for 2 months for no good reason. Ok, time for lunch!"

Why don't you just calm down. :roll:[/QUOTE]

You're misrepresenting what I am saying. The guy is saying you should trade in now because you'll also get RZ points, however you currently will not get those points for a month. Waiting a month means it's in the FUTURE. If something is in the FUTURE, that doesn't mean it's good right NOW. Yes, it's good you get points in the FUTURE, but that doesn't mean it's a good reason to trade in right NOW. That just doesn't seem like a very good incentive to me. Maybe it will be when we get to March. After all, it's 250 RZ points for $5. Plus do we even have a date for when trade ins before March 1 will count? I haven't seen that yet.
 
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[quote name='scblueeyedguy']You're misrepresenting what I am saying. The guy is saying you should trade in now because you'll also get RZ points, however you currently will not get those points for a month. Waiting a month means it's in the FUTURE. If something is in the FUTURE, that doesn't mean it's good right NOW. Yes, it's good you get points in the FUTURE, but that doesn't mean it's a good reason to trade in right NOW. That just doesn't seem like a very good incentive to me. Maybe it will be when we get to March. After all, it's 250 RZ points for $5. Plus do we even have a date for when trade ins before March 1 will count? I haven't seen that yet.[/QUOTE]

I actually laughed at this post. You sound like even more of a dumbass now. No wonder companies are so reluctant to announce anything early regarding a free program. You sound like an entitled jackass. Who the hell cares if the points are given to you in the future? The point is you still get the points. And as far as incentive goes, that should be an obvious one, but it seems like it is eluding you. TIVs drop quickly. Trade-in now while you can, otherwise don't come back and complain about waiting 2 months to trade-in a title because points post in 5 days as opposed to 1 month later.
 
So march 1st is the official date?

Btw when will we start getting points when we buy something with a GC?
 
Just a heads up, Soul Calibur is exceptionally disappointing ... now carry on with the argument over whether March is a good time to start giving out points with trades ;)
 
[quote name='Vap']So march 1st is the official date?

Btw when will we start getting points when we buy something with a GC?[/QUOTE]

March 1st is the official date you start getting credited for trades within 5 days. If you trade now, you still get the points, but have to wait until they clear after March 1st.
 
I almost forgot about this but when I was doing some video game trade ins yesterday at my best buy. The best buy rep suggested I pre-order a vita, and I told him handhelds don't really interest me since my DSi and PSP were barely used after I bought them. He then proceeded to tell me how awesome little deviants is and that Best buy is offering a $75 trade in for the PSP with purchase of a vita. I didn't think much about it until I got home realizing $75 trade in for a PSP is pretty good so I didn't ask him when this promo is starting (I assume its next week probably).
 
[quote name='etcrane']Just a heads up, Soul Calibur is exceptionally disappointing ... now carry on with the argument over whether March is a good time to start giving out points with trades ;)[/QUOTE]

I really like it :/
 
[quote name='KtMack23']I really like it :/[/QUOTE]

Well, I respect your opinion, but I found it to be severely lacking in what I enjoyed about previous Soulcalibur games. Plusses are that it looks good and combat is fast, but unless you're in it solely for the online competitive fighting, it doesn't hold up for me as a great game in the series. Story mode is very weak, focusing on generic characters, the new additions aren't as good as previous characters, the arcade mode is watered down and lame.

Single player content is basically an afterthought, and in previous SC games, that was something that always drew me towards the franchise. The custom characters are fun, but not much of a step beyond 3 and 4. I guess, for me, I wouldn't recommend anyone actually go through with trading in games for this at full price. It feels rushed and lacking in content.
 
[quote name='etcrane']Well, I respect your opinion, but I found it to be severely lacking in what I enjoyed about previous Soulcalibur games. Plusses are that it looks good and combat is fast, but unless you're in it solely for the online competitive fighting, it doesn't hold up for me as a great game in the series. Story mode is very weak, focusing on generic characters, the new additions aren't as good as previous characters, the arcade mode is watered down and lame.

Single player content is basically an afterthought, and in previous SC games, that was something that always drew me towards the franchise. The custom characters are fun, but not much of a step beyond 3 and 4. I guess, for me, I wouldn't recommend anyone actually go through with trading in games for this at full price. It feels rushed and lacking in content.[/QUOTE]

I only played iv and thought it was awesome Which is weird cause I'm not much of a fighter fan. Would I like it as a Casual sc fan?
 
[quote name='etcrane']Well, I respect your opinion, but I found it to be severely lacking in what I enjoyed about previous Soulcalibur games. Plusses are that it looks good and combat is fast, but unless you're in it solely for the online competitive fighting, it doesn't hold up for me as a great game in the series. Story mode is very weak, focusing on generic characters, the new additions aren't as good as previous characters, the arcade mode is watered down and lame.

Single player content is basically an afterthought, and in previous SC games, that was something that always drew me towards the franchise. The custom characters are fun, but not much of a step beyond 3 and 4. I guess, for me, I wouldn't recommend anyone actually go through with trading in games for this at full price. It feels rushed and lacking in content.[/QUOTE]

And see, I've solely played online. Its a great competetive fighter, but I'd agree that single player is lacking, I just never expected anything from the single player.
 
I'm really on the fence about picking up SC5. It's been a good number of years since I have played SC, but I find myself really liking the Redbox rental. In my experience with previous fighters (MVC3, MK, T6, UFC, etc etc) Seems like most people play the game pretty hard for a week or 2, and then it's on to something else. This is why I am on the fence about it. I may just keep my Redbox rental over the weekend and get it out of my system of wanting to buy it.
 
Anyone who got banned figure out if it will apply to your home address or not? My store is completely on board with the wife or someone else doing some trades on my behalf, but if I have the wife do it and it blocks her at the end she'll never let me hear the end of it. She's a PITA without motivation. lol
 
[quote name='Vap']I only played iv and thought it was awesome Which is weird cause I'm not much of a fighter fan. Would I like it as a Casual sc fan?[/QUOTE]

I would rent it first, it's not a bad game in the sense that it's broken or the core gameplay isn't fun, it's just really lacking in additional content if you aren't into competitive fighting online. I've been a fan of the series since II and for some reason it seems like a large part of the fan base really knocks IV as being slow and a bad game.

I actually really enjoyed IV (not as much as II but more than III, which had major balance issues) but that's also something to keep in mind. V is just really bare bones when you compare it to fighters with more robust single player content, like MK9 or Blazblue. They've definitely taken more of the UMvC3 approach on this one.

Just as one clear example, in arcade mode in V, there are no character specific components aka endings, openings, cutscenes, as in you fight 6 battles and then the a menu pops up asking you to restart. Story mode only features around 3 characters you actually play and it's more of a how to play tutorial with lots of text screens and static drawn cutscenes.
 
[quote name='bgame2']Anyone who got banned figure out if it will apply to your home address or not? My store is completely on board with the wife or someone else doing some trades on my behalf, but if I have the wife do it and it blocks her at the end she'll never let me hear the end of it. She's a PITA without motivation. lol[/QUOTE]


My husband has done the trades in for me after I was banned twice now. They didn't say anything about him using my gamer's unlocked either.
 
[quote name='htz']I almost forgot about this but when I was doing some video game trade ins yesterday at my best buy. The best buy rep suggested I pre-order a vita, and I told him handhelds don't really interest me since my DSi and PSP were barely used after I bought them. He then proceeded to tell me how awesome little deviants is and that Best buy is offering a $75 trade in for the PSP with purchase of a vita. I didn't think much about it until I got home realizing $75 trade in for a PSP is pretty good so I didn't ask him when this promo is starting (I assume its next week probably).[/QUOTE]

I called my local best buy (i've never done game trade ins before) and they said they only accept games that were purchases from bb with a reciept as trade ins, however they said there were two stores near me that would take any games back in trade. called them and they said no deal currently for PSP vita deal @ $75 credit for psp...

can anyone else confirm this deal, seems like a good deal for an older psp
 
I have a question regarding BB if someone doesn't mind answering it, couldn't really find an actual spot to ask. Anyways:

I have a $6 gift card for BB and want to get something on the online store that is $10. I was wondering if I order it for pickup at store, will I still have to enter my CC to finish the transaction or can I finish it in store and pay in cash?
 
[quote name='Devil May Cry']I have a question regarding BB if someone doesn't mind answering it, couldn't really find an actual spot to ask. Anyways:

I have a $6 gift card for BB and want to get something on the online store that is $10. I was wondering if I order it for pickup at store, will I still have to enter my CC to finish the transaction or can I finish it in store and pay in cash?[/QUOTE]

credit card.
 
[quote name='Devil May Cry']I have a question regarding BB if someone doesn't mind answering it, couldn't really find an actual spot to ask. Anyways:

I have a $6 gift card for BB and want to get something on the online store that is $10. I was wondering if I order it for pickup at store, will I still have to enter my CC to finish the transaction or can I finish it in store and pay in cash?[/QUOTE]

I think option number 1 but it can't hurt to try
 
[quote name='etcrane']I would rent it first, it's not a bad game in the sense that it's broken or the core gameplay isn't fun, it's just really lacking in additional content if you aren't into competitive fighting online. I've been a fan of the series since II and for some reason it seems like a large part of the fan base really knocks IV as being slow and a bad game.

I actually really enjoyed IV (not as much as II but more than III, which had major balance issues) but that's also something to keep in mind. V is just really bare bones when you compare it to fighters with more robust single player content, like MK9 or Blazblue. They've definitely taken more of the UMvC3 approach on this one.

Just as one clear example, in arcade mode in V, there are no character specific components aka endings, openings, cutscenes, as in you fight 6 battles and then the a menu pops up asking you to restart. Story mode only features around 3 characters you actually play and it's more of a how to play tutorial with lots of text screens and static drawn cutscenes.[/QUOTE]

I completely agree, and I'm probably going to ditch my copy of SCV soon & cut my losses. I guess I should have read up on it more, but I've never been disappointed by a SC before. Single player has always been the draw for me, and it's always delivered in that aspect - until now.

Oh, and they screwed up Ivy too. :cry:
 
SCV is not a bad game. to be honest it pretty fun. im let down that they charged $60 for a severely incomplete game. The lack of content is disrespectful. wait for $30 or less
 
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