[quote name='ravens52bears54']This is the e-mail I received from them last night...
Hi
I'm very sorry that your order has not arrived yet.
Your order was dispatched by Royal Mail Airmail, TNT Post, or the most appropriate carrier for your area on 08/12/2010 from our warehouse. We advise that it normally takes 4 - 6 post working days for a delivery to arrive and most items do arrive well within this time frame, however, it can sometimes take longer.
Unfortunately we do not have an option that allows the tracking of deliveries once they are in the postal system so we cannot provide a tracking number to trace the parcel en-route. In the worst case, we can not consider a parcel lost until 25 post working days have passed, however, this does not happen very often and it is still very likely that this shipment will arrive within the 25 post working days. Please note that post working days are counted as Monday through to Saturday and exclude bank holidays.
If you have not received your order within 25 post working days from the dispatch date, please email us at
[email protected] and we will arrange for a replacement to be delivered. Please include in your statement: your order reference number, date of dispatch, the delivery address and confirmation that it is correct. You must also state that the order has not been received. We will use this email as evidence for an investigation and claim that we will make with the postal service, as well as confirmation of a lost parcel.
Please accept our apologies for this delay in your order. We find that the postal service is usually very reliable in their delivery of parcels. Some parcels do still go missing and we understand how frustrating this is. We will make sure that we arrange any replacement as quickly as possible.
Kind regards,
Vicky
Customer Services Team
*Note*: Due to the large volume of e-mail we receive, PLEASE include previous e-mail messages when responding. This will allow us to read the complete dialogue in one message and will result in quicker responses.[/QUOTE]
thanks for that, i was under the impression that 25 days was monday to friday...not including saturday. since this is the case, 25 days for me is TODAY.
so, i sent another email...let's see what happens.