i have 2 gamecrazys in my area and usually i get good customer service. however, i bought mercs 2 and too human used and saw that the discs were completely effed up. since there were only 1 copy of each at one store, i went to the other store and asked if i could have them replaced. the guy said only at the store i got them from. so, i asked if i could have the discs buffed, and he said $2 each. I know it is supposed to cost that much, but never has anyone at gamecrazy told me to pay up. i was unimpressed with the service this time, but at least i know that i shouldnt go during morning hours on weekdays.