Haha, this guy tried to get it at my store, we told him that there was only a certain number of games that were eligible and it was a misprint.
The guy pulled out the "consumer rights" card.
So no mercy, customer service isn't an issue when dealing with scumbags like this guy, if he hates the service and never comes back, good, less retards to deal with.
So I tell him as much as a right it is for him to spend money on games it was as much of a right as ours to refuse PMs 'cause of misprints. So he picks up a dozen or so games and walks away from my department. We laugh about it and we go on with work. A few minutes later some guy from another department comes up to me with all the games in his hand and the guy trailing behind him.
"Oi are these games really 2 for $30 at Zellers?"
I tell him no it was a misprint, the coworker puts the games on the till and tells the guy "sorry guy". I tell the guy "it's ok if you think you can go around and ask someone else who may not know to PM, but we have a rule in this store and we always ask." Oh my, the guy wants to speak to the manager. "Yup, that's me."
"I want to go higher then where is your manager?"
So I get the store's general manager (funny how the roaches think it'll make a difference), and she just chuckles and says it's a misprint and we wouldn't give him shit (nicer though). So he's getting all huffy and talking about how we should take his business before he takes it elsewhere, he demands I call Zellers to make sure. I call 'em and they tell me there's only certain games.
The guy doesn't believe me and asks to speak to them, doesn't believe it, and calls from HIS phone, same thing. He walks off in a huff, he kept looking around (it was shift change, so he may have been waiting, but I texted the entire department so everyone knew) so I let him be and got on with the day.
A few minutes later some guy and his wife come in to pricematch Toys R Us. They come here regularly to browse with their kids and pick up a few DVDs and stuff so why not cut them a break, in total they got 9 games and I didn't bother checking because really, who cares right?
The first guy was looking over with this disgusted look and then he grabbed three games. He demanded he get one for free like the first guy without checking, I felt nice and wanted to get him out of the store so I did it without checking and I made the cheapest one of the three free. Thing is, he picked Rayman Raving Rabbids TV Party ($49.99) and two crappy Xbox original games that are worth $10 apiece. So I made Halo 1 free. He was fuming.
"It's buy two get one free so make Rayman free!" I told him the cheapest of the three was the free one, as the policy stipulates and if (thought I'd tease him) he'd read the policy on this on RFD he's know it.
He looked exasperated, hilarious, he picked up two other games at $49.99 and he brought them, he told me very boldly: "you know I'll just return the two first games and keep the free one".
Now listen up RDF lurkers: If something is given for free or cheap it's considered a package (it even says it on the receipt, the free stuff is itemed as P1/K1/etc or whatever, even pen writing counts if done by the original salesperson) so if you return one part of the package, you have to return the whole thing or you'll be charged full price for the rest of the package.
So I told him "Sure, that's fine, if fraud's up your alley."
He gave this smug grin until his debit turned out to be declined, not enough funds! The seasonal I was training was laughing. So the guy takes the games, slams them on the counter tells me "fine, keep them" and walks out.
Just one of those rare retail encounters that happens once in a blue moon.
Thought I'd throw this on this thread for good clean fun.
in' manager; that's a downer.
