[quote name='gareman']ok, so Dell sent her a new hdd, and her laptop has a spot for two hard drive. I was wondering if there was a way to access and transfer not only files but also programs from the bad to the new hdd.[/quote]
Programs will be tough, as they deposit files throughout the whole file system. (/windows, /windows/system32, etc.)
Files on the other hand, put the old hard drive into the second slot. New hard drive in the first. Reload the first hard drive, and the second should be accessible via Windows. (That is, if the hard drive is still good)