Since lots of people are ranting...
I will never, ever, do a store pickup at BBY ever again...
I brought two games for store pickup, in two orders, at two different stores. My experience in both store were similarly disappointing.
First store, they had three people "working" the line, but all three were on some super hard cases that involved them being on the phone for 30+ minutes. Manager walks past, I asked him nicely if it would be possible to get one of the MANY guys walking around doing nothing to process some of us that had store pickup which logically should be fast... he said "No."... I waited full 45 minutes before I got served, after scanning my order the guy when to the shelf and told me he can't find my order... he then left and ran around like a headless chicken and eventually came back with my game... all up, took me over 1 hour to get my game...
Second store, I lined up for about 10 mins and got served within 10 mins! I can also see my game right there on the shelf, so I was super happy... then 1 min, 2 min, 5 min past and the dude is still banging on the computer, I ask what's wrong, he said "computer is slow"... Really? 2011 and computers are slow? after waiting for about 10 mins, he finally got the slow computer to work and turned around to get me my game... then I noticed the outer box had been opened and resealed with BBY tape, I opened it to find some content missing...
... at this point they said I can return the item instead of buying it... I drove 30 miles to the store, wasted 30 min and got nothing.
Thank you BBY, mother
ing assholes.
PS: My online orders has been much better experience, yes they backordered every single game I ordered, but so far I have gotten about half of them, and they are all in very good to mint condition. So in that regard, I'm pretty impressed with BBY online.