The long story behind spoiler:
So, the quick story:
I call to downgrade service because I'll be paying $140 a month for service, so that I'd be paying $120 a month for service.
The lady instead *upgrades* my package to give me exactly what I had before + more channels. For $102 a month. Nearly $20 less than what I was expected to pay for next months service, and $10 more than my promotional package.
. . . I don't know what just happened, but this is one of the few times in which Comcast has made me boggle in amazement. I love you, mystery Comcast lady.
A year ago I moved into this apartment and decided to get cable / internet from Comcast. I decided to go with a bundle (Digital Duo or something?) to save money. For a year, it was a set price of $xx per month. Over time, they messed up a few times, and so I ended up with free premium channels. Later I got a HDTV, so I upgraded my service for DVR. After the free premium channels expired, I kept them because they were now at a discounted rate.
This month my promotional package deal expired. Last month I was paying $92.xx for monthly service (HBO, Starz, Showtime + Basic Digital Cable / HD + DVR + Internet). This month, they wanted to charge me $145.xx. I decided that in order to save money, because I can't afford that, I'd downgrade my service and get rid of HBO / Showtime (Starz is still free), so that I'd be paying $120 a month.
While on the phone to downgrade my service, the woman on the line asked why I was doing it. I outright told her I can't afford $140 per month. To which she responds "Well, if you could have anything with your current service, what would it be?" I told her I'd love having channels like G4 n' the like (the upper, more "premium" cable line up).
This is where things got weird. She told me that for a year, I could sign up for another promotional package . . . $102 a month, exact same service I have now, but with those additional channels.
This month my promotional package deal expired. Last month I was paying $92.xx for monthly service (HBO, Starz, Showtime + Basic Digital Cable / HD + DVR + Internet). This month, they wanted to charge me $145.xx. I decided that in order to save money, because I can't afford that, I'd downgrade my service and get rid of HBO / Showtime (Starz is still free), so that I'd be paying $120 a month.
While on the phone to downgrade my service, the woman on the line asked why I was doing it. I outright told her I can't afford $140 per month. To which she responds "Well, if you could have anything with your current service, what would it be?" I told her I'd love having channels like G4 n' the like (the upper, more "premium" cable line up).
This is where things got weird. She told me that for a year, I could sign up for another promotional package . . . $102 a month, exact same service I have now, but with those additional channels.
So, the quick story:
I call to downgrade service because I'll be paying $140 a month for service, so that I'd be paying $120 a month for service.
The lady instead *upgrades* my package to give me exactly what I had before + more channels. For $102 a month. Nearly $20 less than what I was expected to pay for next months service, and $10 more than my promotional package.
. . . I don't know what just happened, but this is one of the few times in which Comcast has made me boggle in amazement. I love you, mystery Comcast lady.