Has anyone had a problem viewing their pre-orders on the EA Store website?
I received an e-mail last month providing me with a code for Dead Space 2 ignition because I had apparently pre-ordered DS 2 from the EA Store. I really don't remember pre-ordering it, but figured I might have during one of their promotional sales and deleted the e-mail confirmation of it. So, I went to the EA store site tried to look up my order history but couldn't access it.
I e-mailed their customer service and they said I did pre-order it and gave me a order number and a link to view it. They also said this order was stuck in processing perhaps because of a problem with the payment method. The link they gave me takes me to the EA store front page. Customer Service insists that it should take me right to my order info, but after trying IE and firefox and clearing history, cache and cookies, the link still takes me to the EA store front page.
I'm still e-mailing CS about this issue, but it really isn't going anywhere. They did admit there were server problems last week, but, I did finally get to the order history page through the customer service link on the store page, and didn't find any sign of DS2 on that page and the link CS provided still did not work.
Didn't think it would be so hard to just check up on an order. I am not impressed. I had one previous order through them that went smoothly, but it wasn't a pre-order.
I received an e-mail last month providing me with a code for Dead Space 2 ignition because I had apparently pre-ordered DS 2 from the EA Store. I really don't remember pre-ordering it, but figured I might have during one of their promotional sales and deleted the e-mail confirmation of it. So, I went to the EA store site tried to look up my order history but couldn't access it.
I e-mailed their customer service and they said I did pre-order it and gave me a order number and a link to view it. They also said this order was stuck in processing perhaps because of a problem with the payment method. The link they gave me takes me to the EA store front page. Customer Service insists that it should take me right to my order info, but after trying IE and firefox and clearing history, cache and cookies, the link still takes me to the EA store front page.
I'm still e-mailing CS about this issue, but it really isn't going anywhere. They did admit there were server problems last week, but, I did finally get to the order history page through the customer service link on the store page, and didn't find any sign of DS2 on that page and the link CS provided still did not work.
Didn't think it would be so hard to just check up on an order. I am not impressed. I had one previous order through them that went smoothly, but it wasn't a pre-order.