So a little context. I have contacted EA 4 times over the past 3 weeks trying to cancel my Mass Effect 2 order.
Here is the transcript from my latest chat. Talk about awful CS!
Here is the transcript from my latest chat. Talk about awful CS!
Thank you for contacting Origin Help Center.
A transcript of your recent chat with one of our representatives is available below.
While this email address isn't set up to receive your replies, you can log in at help.origin.com and click on
the 'My Cases' link to reconnect with us about any additional concerns.
General Info
Chat start time Apr *****, ***** *****:*****:***** AM EST
Chat end time Apr *****, ***** *****:*****:***** AM EST
Duration (actual chatting time) *****:*****:*****
Operator Masood
Chat Transcript
info: Your approximate wait time is ***** minute.
info: Your approximate wait time is ***** minute.
info: Your approximate wait time is ***** minute.
info: Your approximate wait time is ***** minute.
info: Your approximate wait time is ***** minute.
info: You are now ready to chat with Masood.
Masood: Thanks for contacting EA Help! My name is Masood how may I help you?
you: Hey Masood
Masood: Hello Joe
you: I was told last Thursday I would be contacted within two days regarding my cancellation
you: of Mass Effect *****
you: I haven t gotten that confirmation yet
Masood: Joe have you previously contacted us from canceling your order?
you: yes
you: on the case that I referenced
you: when opening this
Masood: Joe may I know the order number?
you: Is it not already attached to the case?
Masood: Joe your last case number is not searchable at our end, that s why asking for a order number.
you: why did I reference it when picking the chat option
you: if they don t give you guys the tools to utilize my previous case lol
you: *****
Masood: Joe the order has been completed and sent to the fulfiller. This status will remain until the fulfiller
acknowledges that.
you: The previous case
you: The gentlemen said he cancelled it
you: and I would get confirmation
you: within ***** hours
you: that was last Thursday
Masood: Joe I’m sorry to say, it’s not cancelled.
you: So cancel it please?
Masood: Joe may I know, why you want to cancel it?
you: Because I don t want it
you: And it has been ***** weeks since I ordered it
Masood: This is not the genuine reason to cancel your order.
you: What do you mean?
Masood: We can’t cancel the order simply because the gamer don t like it.
you: What are you talking about?
you: I’ve never played the game
you: I didn’t say I don t like it
you: I said I no longer wish to receive it
Masood: You just said that you don t want it. Then may I know, why you ordered it?
you: Because I ordered the product over ***** weeks ago and have received no communication or
shipment. I no longer wish to receive the product.Masood: Please note that your order can t be canceled just because of your this reason. For more info,
please contact our phone support by dialing this toll free number: *****-*****-*****-*****
you: Umm
Masood: Thank you for contacting EA. Is there anything else I can help you with today?