So last week I sent out a package of 5 hardcover strategy guides. A week goes by, the tracking information shows that it was delivered. Today, I get a bunch of emails letting me know that the buyer has opened up a case for each item stating that he received the wrong item and that he received an ink toner cartridge for a laser printer instead. 1.) I don't even have ink here to send out. 2.) This guy's seriously going to tell me that a 15lb package contained nothing but an ink cartridge? The icing on the cake is that he's asking for replacements on each item like I have some in stock or something. He has almost 500 positive feedback so I don't know why he'd be trying to scam me, but there is no chance that he received a package with my name on it that had an ink cartridge in it.
Is there anything I can really do? This guy doesn't seem like the type to be rational and calm, seeing as he's already opened up cases without even contacting me first. I know ebay tends to side with the buyer and that's what I'm worried about.
Is there anything I can really do? This guy doesn't seem like the type to be rational and calm, seeing as he's already opened up cases without even contacting me first. I know ebay tends to side with the buyer and that's what I'm worried about.