Has anyone had any experience with CC's City Advantage?
I got a 360 from there, and bought the 2 year plan. He says basicly if anything happens, for 2 years they will either replace or fix it, probably replace.
I started thinking about it when I started having a small problem with DoA4, just the Team Ninja intro stutters for a few seconds, and in the same place every time, but I was thinking it might be a problem that might be bigger later.
I called the store back, and they told me that if I ever had to use the warranty, I would have to pay the 75 bucks again if I wanted to continue having a warranty after they repaired/fixed it. Even if it was just a few months into the 2 years.
Called back, and asked the customer service desk. She went and checked, and said that I definatly had a warranty for 2 years, even if I had to get it replaced in 2 months, I had a year and 10 months left.
Well, wanting the facts, and not just calling until I got what I wanted to hear, I called another store. They told me I had to buy it again, that it only covered replacement/repair once.
*sigh* well, who do I believe? So I call the number for the City Advantage service. Certainly THEY would know....
He starts reading me what the warranty covers from his book....
I said, "no man, let say I have a drive problem in 1 year, and you guys replace it. Do I have to buy the warranty again? Or do I still have 1 year left?"
He tells me that "if you bring it in past the 2 year time period, you would have to extend the warranty."
Finally he comes around and says yes, you are covered for two years no matter what, if you have it repaired or replaced, you have the remaining warranty left.
So, has anyone ever actually used the CC warranty? Did you have to buy it again, even though the warranty was not up when you got a replacement/repair?
It seems it depends on who you ask, as far as Circuit City is concerned.
The Circuit City stores here don't have any in stock, and the 30 day return is up next week....suggestions?
I got a 360 from there, and bought the 2 year plan. He says basicly if anything happens, for 2 years they will either replace or fix it, probably replace.
I started thinking about it when I started having a small problem with DoA4, just the Team Ninja intro stutters for a few seconds, and in the same place every time, but I was thinking it might be a problem that might be bigger later.
I called the store back, and they told me that if I ever had to use the warranty, I would have to pay the 75 bucks again if I wanted to continue having a warranty after they repaired/fixed it. Even if it was just a few months into the 2 years.
Called back, and asked the customer service desk. She went and checked, and said that I definatly had a warranty for 2 years, even if I had to get it replaced in 2 months, I had a year and 10 months left.
Well, wanting the facts, and not just calling until I got what I wanted to hear, I called another store. They told me I had to buy it again, that it only covered replacement/repair once.
*sigh* well, who do I believe? So I call the number for the City Advantage service. Certainly THEY would know....
He starts reading me what the warranty covers from his book....
I said, "no man, let say I have a drive problem in 1 year, and you guys replace it. Do I have to buy the warranty again? Or do I still have 1 year left?"
He tells me that "if you bring it in past the 2 year time period, you would have to extend the warranty."
Finally he comes around and says yes, you are covered for two years no matter what, if you have it repaired or replaced, you have the remaining warranty left.
So, has anyone ever actually used the CC warranty? Did you have to buy it again, even though the warranty was not up when you got a replacement/repair?
It seems it depends on who you ask, as far as Circuit City is concerned.
The Circuit City stores here don't have any in stock, and the 30 day return is up next week....suggestions?
