I called local Target (Independence, MO 64057) around 5:30PM, They checked have 1 in stock i asked them they able to put on hold for me & i will be there in 15 minutes. I arrived and the item is SOLD, I kinda upset & ask the girl check see any more in the back room (OOS), I about to take off, she call her manager: Jake Russell.
Not sure what she tell this guy "Jake Russell." story. He show up without any word "apologize or sorry". Instead jump into the story that his team member told me we don't hold the item and it's my mistake rushing show up his store. He corrected my grammar, and chop off my line few times (very un-professional) We asian people we call him: Smartass, American people call him: Asshole, Jerk or white trash.
1st I thought Mr. Jake Russell pick up a phone and call another store & put it 1 on hold for me instead fighting with customer. We walk closed by the door i about to exit the door. Before i exit i told him: You are very luck that i not pissed off, I about to exit the door. He cut me off my line, and raised his voice loud, Did you say I lucky. "Are you threating me"? I told him i am not. He keeps saying it. I put my hand up. I don't want to talk to you no more: i want your corporate phone number.
We walk from the Postcard isle to customer service desk and he keep saying i threating him for the whole times and threating me he will banned me from the store. I laugh at hime and I told him, you are the one who threating me the whole times, pick up the paper with his name, store number, and i walk off. I will call the corporate tomorrow. Target should make this GUY Take Guest Service Class and teach him how to do a guest service instead escalating things.
In the End I thanks to Mr. Jake Russell. I end up save extra $15 today and $200 - $400 every month (Average 3-4 thousand a year) From now and later i will not step my foot in any local Target stores. I will call target corporate tomorrow, Cancel my Target Card, and pay my last bill. I 'm done with Target.
He sure give me a good reasons to chop off my bill & save $$$