Back on August 6th I picked up a used copy of Mario Kart: Double Dash!! for $17.99 and a couple other games. I also decided the pre-order Resident Evil 4 for PS2 there for the Ada Wong figure. Since then I've gotten a job in the southern most sate and I am moving from Pennsylvania in the middle of September.
Before I went in tonight I used gamecrazy.com's store locator to see if there was a store by my new place and if I could have the pre-order transfered. To my surprise there wasn't (I guess GC isn't as big as I thought?). I walked in and checked quickly for the few rare games I always look for and they didn't have anything. So I walked up to one of the two guys standing at the register and said
Me: "I'd like to cancel a pre-order becuase I am moving before the game ships."
GC: One of the guys immediately goes "I don't think I'll be able to open the register for a cash return. I think you're going to have to take store credit."
ME: I just stood there dumbfounded. "Huh? You can't give me my money back?"
GC: "No. The system was just upgraded and we don't have the clearance to do cash returns. I can give you store credit if you like."
ME: "I don't want store credit. I am moving to a place that has no GameCrazys."
GC: "How do you know that?"
ME: "You website has a store locator. I was just going to transfer my pre-order, but I can't do that if there's no store."
GC: "I'm sorry. You can't just buy a pack of Yugi-Oh cards? Memory card? Magazine? Anything for $5? If you want you could even pay the game off and we can mail it to you. Just no cash."
ME: "No, I 'd just like my money back. Can't you call another store?"
GC: "They wouldn't be able to help us. And my manager isn't in until the morning. If you want I'll have him mail you a five dollar check in the morning. Or you can just come back."
ME: "I live 25 minutes away from here. This store way out of my way. Is there a number I can call? Right now?" I started taking out my cell phone.
GC: "You can call Hollywood customer support, but I doubt they'll be able to help you."
At this point I'm getting really pissed. The guy is still sitting there in his little lawn chair and the other is just standing there like a
tard.
ME: "Okay. So let's say I wanted to buy something, with cash. You wouldn't be able to open the drawer to take my money?"
GC: "That's different. If you read out return policy we only give store credit for canceled pre-orders. It effects our order we placed with Capcom."
So now his story changes from "I can't" to to "it's our policy." So I stopped to read the policy. I pick up the sheet and read something to the effect of...
ME: "Returns with a recipt will be refunded by the same medium as the purchase." (I don't remember the exact wording, but it was credit for credit, cash for cash, check for cash after ten days -- you know, the same as everywhere else.)
GC: "See?"
ME: "See what? According to the posted return policy that you just made me read it says that I should get my cash right now."
GC: "Are you sure you don't want Yugi-Oh cards?"
ME: *blank stare*
So, he gets up and goes to some drawer that's no near the register and pull sout a five dollar bill and hands it to me.
GC: "If it's that big of a deal to you take your money. My drawer will be five dollars short tongiht, but whatever, I don't care."
ME: "That's funny. I don't care either. And here's my reciept. Whenever you figure what you're doing tomorrow you can make you drawer five dollars over. Be careful not to get written up."
I left as he trashed my reciept. I couldn't believe what I just went through to cancel a five dollar pre-order. I understand suggestive selling during a return but telling me that I can't when I clearly can? What the!?
Before I went in tonight I used gamecrazy.com's store locator to see if there was a store by my new place and if I could have the pre-order transfered. To my surprise there wasn't (I guess GC isn't as big as I thought?). I walked in and checked quickly for the few rare games I always look for and they didn't have anything. So I walked up to one of the two guys standing at the register and said
Me: "I'd like to cancel a pre-order becuase I am moving before the game ships."
GC: One of the guys immediately goes "I don't think I'll be able to open the register for a cash return. I think you're going to have to take store credit."
ME: I just stood there dumbfounded. "Huh? You can't give me my money back?"
GC: "No. The system was just upgraded and we don't have the clearance to do cash returns. I can give you store credit if you like."
ME: "I don't want store credit. I am moving to a place that has no GameCrazys."
GC: "How do you know that?"
ME: "You website has a store locator. I was just going to transfer my pre-order, but I can't do that if there's no store."
GC: "I'm sorry. You can't just buy a pack of Yugi-Oh cards? Memory card? Magazine? Anything for $5? If you want you could even pay the game off and we can mail it to you. Just no cash."
ME: "No, I 'd just like my money back. Can't you call another store?"
GC: "They wouldn't be able to help us. And my manager isn't in until the morning. If you want I'll have him mail you a five dollar check in the morning. Or you can just come back."
ME: "I live 25 minutes away from here. This store way out of my way. Is there a number I can call? Right now?" I started taking out my cell phone.
GC: "You can call Hollywood customer support, but I doubt they'll be able to help you."
At this point I'm getting really pissed. The guy is still sitting there in his little lawn chair and the other is just standing there like a
tard.ME: "Okay. So let's say I wanted to buy something, with cash. You wouldn't be able to open the drawer to take my money?"
GC: "That's different. If you read out return policy we only give store credit for canceled pre-orders. It effects our order we placed with Capcom."
So now his story changes from "I can't" to to "it's our policy." So I stopped to read the policy. I pick up the sheet and read something to the effect of...
ME: "Returns with a recipt will be refunded by the same medium as the purchase." (I don't remember the exact wording, but it was credit for credit, cash for cash, check for cash after ten days -- you know, the same as everywhere else.)
GC: "See?"
ME: "See what? According to the posted return policy that you just made me read it says that I should get my cash right now."
GC: "Are you sure you don't want Yugi-Oh cards?"
ME: *blank stare*
So, he gets up and goes to some drawer that's no near the register and pull sout a five dollar bill and hands it to me.
GC: "If it's that big of a deal to you take your money. My drawer will be five dollars short tongiht, but whatever, I don't care."
ME: "That's funny. I don't care either. And here's my reciept. Whenever you figure what you're doing tomorrow you can make you drawer five dollars over. Be careful not to get written up."
I left as he trashed my reciept. I couldn't believe what I just went through to cancel a five dollar pre-order. I understand suggestive selling during a return but telling me that I can't when I clearly can? What the
!?
