sneakysnake128
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PSA: Do not cancel any orders on GameStop's website or your account will be permanently blocked from making purchases online.
For weeks now, GS has been declining all my online transactions and saying to use another payment method or to contact customer service.
Except that it doesn't even matter what card or even what PayPal account I use. I even tried my parents' credit cards. They all get declined.
I called CS, waited over an hour on hold, only to get through to someone who put me further on hold until he just hung up on me.
The only thing I might have done that looked suspicious was that I had made some large online orders which I then cancelled but re-ordered a few minutes later because I had forgotten to activate my cashback extension. This was all done through the browser at 2 AM in the morning (no calls) and wouldn't have affected anyone.
Oddly enough my Powerup Account has still been going strong in-store and I'm still able to obtain and redeem points. But now I'm missing out on GS's online deals plus if there are no stores nearby with items I want then I'm SOL.
To cash in on one online deal, I actually had to go to a relative's house and use their credit card as a guest to make an order.
None of this made any sense until I saw this comment on the GS subreddit website mega-thread:
https://www.reddit.com/r/GameStop/comments/cvamtw/websiteapppowerup_rewards_redesign_problems/f1xlujz/
This was somehow removed automatically, so I'm reposting this...
So here's something interesting. When The Last of Us Part 2 Collector's Edition was listed on the website, I went to go pre-order it. Everything seemed fine, no issues. Then a couple hours later, it was cancelled. I've had orders randomly cancelled before as well. I thought it was odd, so I tried placing the order again, and this time it wouldn't even accept my order, no matter what, different cards and all.
I called Customer Service and after waiting for nearly an hour for someone to pick up, and explaining the problem, the lady said my account was blocked. I asked her why and she said because I've cancelled a few orders. I asked her how cancelling orders warranted my account being blocked from future purchases as no order was ever shipped since they were all pre-orders. She said that's what was on her notes, cancelling orders.
Has anyone heard of this?
She suggested placeing orders in store then, is this possible? Can orders be placed in store for ship-to-home? Never had to do this.
So even if your orders get cancelled completely out of your control, your account will still get flagged and become blocked from making any purchases.
GameStop.com is viewing any and all cancellations as malicious.
FFS GameStop, rule #1 of retail is not to make it difficult for customers to give you their money, and with the restructure, you have already failed at this first step. In the past few weeks, GameStop has already lost hundreds of dollars from me, and likely many, many others. I thought I was the only one but as more and more people become blocked from making innocent cancellations or even cancellations forced upon them, they are further alienating their customers and flat out denying their money.
If GameStop has any hope of surviving as a company, they need to make this their number one priority. Please get the message out.
For weeks now, GS has been declining all my online transactions and saying to use another payment method or to contact customer service.
Except that it doesn't even matter what card or even what PayPal account I use. I even tried my parents' credit cards. They all get declined.
I called CS, waited over an hour on hold, only to get through to someone who put me further on hold until he just hung up on me.
The only thing I might have done that looked suspicious was that I had made some large online orders which I then cancelled but re-ordered a few minutes later because I had forgotten to activate my cashback extension. This was all done through the browser at 2 AM in the morning (no calls) and wouldn't have affected anyone.
Oddly enough my Powerup Account has still been going strong in-store and I'm still able to obtain and redeem points. But now I'm missing out on GS's online deals plus if there are no stores nearby with items I want then I'm SOL.
To cash in on one online deal, I actually had to go to a relative's house and use their credit card as a guest to make an order.
None of this made any sense until I saw this comment on the GS subreddit website mega-thread:
https://www.reddit.com/r/GameStop/comments/cvamtw/websiteapppowerup_rewards_redesign_problems/f1xlujz/
This was somehow removed automatically, so I'm reposting this...
So here's something interesting. When The Last of Us Part 2 Collector's Edition was listed on the website, I went to go pre-order it. Everything seemed fine, no issues. Then a couple hours later, it was cancelled. I've had orders randomly cancelled before as well. I thought it was odd, so I tried placing the order again, and this time it wouldn't even accept my order, no matter what, different cards and all.
I called Customer Service and after waiting for nearly an hour for someone to pick up, and explaining the problem, the lady said my account was blocked. I asked her why and she said because I've cancelled a few orders. I asked her how cancelling orders warranted my account being blocked from future purchases as no order was ever shipped since they were all pre-orders. She said that's what was on her notes, cancelling orders.
Has anyone heard of this?
She suggested placeing orders in store then, is this possible? Can orders be placed in store for ship-to-home? Never had to do this.
So even if your orders get cancelled completely out of your control, your account will still get flagged and become blocked from making any purchases.
GameStop.com is viewing any and all cancellations as malicious.
FFS GameStop, rule #1 of retail is not to make it difficult for customers to give you their money, and with the restructure, you have already failed at this first step. In the past few weeks, GameStop has already lost hundreds of dollars from me, and likely many, many others. I thought I was the only one but as more and more people become blocked from making innocent cancellations or even cancellations forced upon them, they are further alienating their customers and flat out denying their money.
If GameStop has any hope of surviving as a company, they need to make this their number one priority. Please get the message out.