[quote name='SnoT']I didn't call the cashier a cow till I posted it here. I kept my cool till the end when the cashier and her cashier co-worker where behind the SM making there comments.
I honestly was calm the whole time till that very end, I say toss cause that's what I did. I didn't feel like taking my items back to the shelf and I just needed to leave at that point before I did get anymore upset.
I know the customer is not always right, I never said I was in the right.
I've worked in retail for many years when I was younger including being an ASM for Gamestop for awhile. Now I do tech support for a software company and sometimes have to deal with ignorant customers.
While talking with the ASM and SM at the store I even told them I wasn't mad at them ect at the start. I calmly asked why they wouldn't honor the store policies for the company ect.
I personally do feel they dropped the ball I would have left it as is at the end if it hadn't been for the time wasted and the lacky cashiers in the background. I would have just chalked it up as a loss.
It's the disrespect the employees started to show towards the end that started to set me off.[/QUOTE]
I feel that way sometimes too when one store has clearance but not another, but there needs to be a point where you need keep your cool. If you put something that seems a bit threatening to the employee or manager, they pose that threat back.
I'm assuming if you work for a tech support for a software company, you probably make good money. There's no need to gripe about what they can't do. Many people out there does not make lots of money and be glad you have a job earning much more money.
The workers there can only do so much, but if they do stuff and they were found giving away stuff without proof (no ad) then maybe they could get punished. Have you ever thought about that?
If a store sells something on clearance, does not mean other stores must honor it. There's a reason the store matches the Ads to get your sale. If you buy a like a game from the store that's on sale, the other store without it on sale loses that sale. Clearance is not posted in ads, and often times the store get rid of them because the item is taking too many space or just ain't selling and want to get rid of it to put new stuff on the shelf.
And as you mentioned you were an ASM for Gamestop, think in that spot, you know games are in clearance at other retail stores, would Gamestop honor it? You'd say no. Gamestop never honors anything. Even if someone was pleading their lives, would you? Nope, because it will not be fair to others, and you may get punished.
You never stated you were always right, but in your description your behavior shows you believe you were right and standing on your ground.
Life is not always fair.