[quote name='dothog']You're right, it's the worst argument in the world. :lol: Much worse than Custer's "Hey guys, let's just keep heading along this river here--should be fun!" and Hitler's "Jews? Who needs 'em?" Your point is appreciated in spite of your methods.
Right. And ultimately I guess what everyone's saying is that the buyer has to leave FB first. However, I guess IMO in a sale where the buyer has acted impeccably (paid quickly, not been a dick according to Roufuss's conditions), I don't see what's preventing the seller from taking the initiative. Fear of bad FB, I guess.[/QUOTE]
Well, the seller's job is so tiny and everything rests on the buyers - ultimately, like an transaction ever, the buyer holds all the power. All I can do is ship it in a timely manner with good packaging, everything else falls to the buyer. The buyer inspects it, tests it, plays it for awhile, checks out the packaging, see if they are happy with the delivery time, resolve things with the seller.
I once sold a Gameboy Color game that worked fine when I sent it out to someone - as soon as he got it, he IMMEDIATELY left bad feedback that said "SELLS BROKEN GAMES DON'T BUY RIPOFF!!". Now, what the
? I'm a reasonable guy, and I do offer complete refunds to people who are unsastisfied for one reason or another - it's rare, but carts are fickle business sometimes.
If this guy wrote me, explained it didn't work, I'd offer a complete refund - it was only $3 + shipping, no questions asked. Instead he left this horrible feedback which was uncalled for without ever contacting me.
If I already left a positive, I'd be pretty much screwed, but I was able to go back, leave him the negative he deserves for being an asshole, and even then I still wrote him explaining to him how I would have gladly refunded him if he wrote me first. He admitted to acting too quickly, didn't want the negative on his account either so we mutually withdrew (and I refunded him). If I left him a postive already, he would just told me to
off, and to me, that's not a positive experience at all.
To me, this guy is the equivalent of the jackass at Best Buy who pays for something, but when it doesn't work comes back into the store and yells and screams and demands things go his way, instead of calmly explaining what is going on - sure, he spent money there, but he is labeled a bad customer because of his actions after the fact.
I'm having a bit of trouble getting my point across, but in a world where most buyers refuse to communicate through emails, positive feedback is the ONLY way sellers have of determining whether a buyer is happy or not. I wish Ebay would make it mandatory somehow, because I hate the fact some buyers got their stuff, and even when asked "Hey, I saw you received your game, is everything good?" still refuse to answer.
I don't understand why people think that as soon as they paid, that's it, there part of the transaction is finished, because it's not. A buyer who acts like a fool after they paid does NOT deserve a positive, imo... just because they paid means they can suddenly turn into an obnoxious asshole because they don't have to worry about FB anymore? No, I'm never putting that much power into my buyer's hands.
Unfortunately I've had people try some outlandish claims two or three weeks after the fact so it's not like I even feel comfortable giving people positive's a month after they paid.
if I got a feedback reminder e-mail from a seller who hadn't left me FB himself yet.
