[quote name='fujimitsu']After the fiasco I had with them holding $120 worth of money for B&N groupons that didn't work.... I'm hesitant to fuss with buying a lot again.[/QUOTE]
Yeah, the B&N groupons made me never want to deal with them again.
They canceled my multiple gift cards and my order using them, which was fine, I knew it was a long shot for them to work. I was completely ok with just getting one in the end.
What I wasn't fine with was when they issued me my one remaining gift card and it didn't work. I emailed support, they insisted it did work, but I told them it was showing zero balance. This was followed by multiple back and forth emails where they continually insisted it worked and I kept telling them it had a zero balance, a trip to my nearest B&N (over an hour away from my home) with an unsuccessful attempt to redeem the gift card, and then a request for a refund that was denied by the customer service representative because "the deal was no longer active".
I then quoted the "Groupon promise" from their blog at one point to the representative which did not help me get a refund initially. It ended up with me writing one last email in which I told the rep that I was contacting my credit card company to do a charge back for the gift card that did not work and that I would like to close my Groupon account. I quickly received a one sentence response that said they were refunding my credit card for the Groupon.
A week and probably close to a dozen emails to handle an issue with one $20 gift card was ridiculous.