Ok so i just received a e-mail from Origin that says
"Your email address has been successfully changed. Please be sure to use your updated email the next time you log in to Origin.
If you did not request this change, or if you have reason to believe your account has been compromised, please contact Origin Help for immediate assistance.
Thank you,
The Origin Team"
So after a hour of trying to find a way to contact Origin since in the e-mail they only provided a link to their website. I have found out that you need an account to contact them and only then can you get internet support via live person.
Well considering my account was hacked and stolen by changing my e-mail address I now have no access to. It sure would have been nice for them to mention the only way to contact origin is with an account. So I had to create a temporary account just to try and contact them.
Finally after logging into origin with my temporary account I was able to get a person via internet chat support. i told him what had happened and he tried to look up my account. Long story short he could not find it. I told him that I think it was hacked and they had changed my e-mail and that is how I knew. Mind you I'm at work now and do not have access to my games. He asked for a ton of information and finally he found me but needed my date of birth. A few years ago my xbox account was hacked so i haven't been using my actual date of birth for most of my online stuff. Generally I use one of 2 dates. I gave them both to him which I'm 99% confidant they are correct. He told me they were incorrect. Now he tells me there is nothing he can do for me.
To put it simply I'm very frustrated at this point. I told him I can confirm the e-mail, the receipts for the purchases of the games and every piece of info he needs but he won't fix my account because he cannot confirm the birth date. I asked him what if the hacker changed it, what then? He assured me that is impossible. I don't believe him because my account currently is in the hands of thieves.
I really don't know what to do now. I have about 5 pc games on my origin account and many xbox games linked to it. Suffice it to say This makes me incredibly angry. The person I chatted with via text said he could escalate my case and someone higher up would be getting in touch with me.
So now i wait. Any suggestions.
"Your email address has been successfully changed. Please be sure to use your updated email the next time you log in to Origin.
If you did not request this change, or if you have reason to believe your account has been compromised, please contact Origin Help for immediate assistance.
Thank you,
The Origin Team"
So after a hour of trying to find a way to contact Origin since in the e-mail they only provided a link to their website. I have found out that you need an account to contact them and only then can you get internet support via live person.
Well considering my account was hacked and stolen by changing my e-mail address I now have no access to. It sure would have been nice for them to mention the only way to contact origin is with an account. So I had to create a temporary account just to try and contact them.
Finally after logging into origin with my temporary account I was able to get a person via internet chat support. i told him what had happened and he tried to look up my account. Long story short he could not find it. I told him that I think it was hacked and they had changed my e-mail and that is how I knew. Mind you I'm at work now and do not have access to my games. He asked for a ton of information and finally he found me but needed my date of birth. A few years ago my xbox account was hacked so i haven't been using my actual date of birth for most of my online stuff. Generally I use one of 2 dates. I gave them both to him which I'm 99% confidant they are correct. He told me they were incorrect. Now he tells me there is nothing he can do for me.
To put it simply I'm very frustrated at this point. I told him I can confirm the e-mail, the receipts for the purchases of the games and every piece of info he needs but he won't fix my account because he cannot confirm the birth date. I asked him what if the hacker changed it, what then? He assured me that is impossible. I don't believe him because my account currently is in the hands of thieves.
I really don't know what to do now. I have about 5 pc games on my origin account and many xbox games linked to it. Suffice it to say This makes me incredibly angry. The person I chatted with via text said he could escalate my case and someone higher up would be getting in touch with me.
So now i wait. Any suggestions.