Thursday afternoon bump!
An interesting develop has occurred over at Goozex for me. Weeks ago, a trader mistakenly said he was shipping a game to me that, unknown to him, he did not have. The game's point value went up slightly, and if the trader had not done this, I would have received it at the previous price. So, following advice from moderators, I made him an offer: Ask the staff to refund the extra points along with the price, and let's change your negative into a cancellation, as it should have been in the first place. We both happily agreed. The trader's communication was above the average that I speak to in trading venues. We spoke respectively towards one another and with a level of professionalism that I prefer all of my transactions to bear.
However, after our dispute time was up....nothing we worked towards happened. I got my original points back, and he's still stuck with the negative. After advice from moderators and fellow members to work towards a compromise, it resultied in nothing but wasted time and effort. To me, that's like two arguing children in a classroom being told to get along, they find a way to do so, and after announcing peace has been achieved, the teacher says, "I don't care! Forget it!" Yes, I've been there before too.
The morale of this story is? Well, there's a couple. The first one, obviously, is visually check before stating you are sending a game. Also, it doesn't matter what resolution people want at Goozex. The staff will apparently still do what they want. They really need to look at their dispute practices a bit more thoroughly.