Hey everyone-
Like many people last week, I bought the Dragon Dynasty 2 disc Ultimate Edition DVD from Circuit City because of the promo that was supposed to come with it, a Stranglehold mini strategy guide (boo) and a $10.00 off coupon for the Stranglehold game (yay).
As most (all?) people know, Circuit City did not have the promo. I bought the DVD 20 minutes after the store opened on the day it came out. My store never has promos. So I asked about it, and the clerk added onto my receipt that I didn't get the promo and I would come back for it.
So I went in tonight, and of course they knew nothing about it. One person said they never got it, while another said they gave them all out. Then they said they ran out, and I showed them the ad that didn't have a limited quantites listed. So the clerk ran in the back to the manager and then came out and said he was sorry, but they were all gone.
So I asked him how was I going to get the $10 coupon for the game, and he went into the back and came back out and said he would just refund me $10.00 off of the DVD since they had no coupon to give me. So after the refund, I got the DVD for $7.99.
If you purchased the DVD last week but didn't get the promo with coupon, if you feel like going back to Circuit City you might also get $10.00 back. Not sure if it is coming from corporate or I just got a good manager that wanted to make a customer happy.
Also, they were out of Xbox Live points cards, so the same clerk gave me a rain check for 4 cards.
I was very happy with how Circuit City handled it.
Like many people last week, I bought the Dragon Dynasty 2 disc Ultimate Edition DVD from Circuit City because of the promo that was supposed to come with it, a Stranglehold mini strategy guide (boo) and a $10.00 off coupon for the Stranglehold game (yay).
As most (all?) people know, Circuit City did not have the promo. I bought the DVD 20 minutes after the store opened on the day it came out. My store never has promos. So I asked about it, and the clerk added onto my receipt that I didn't get the promo and I would come back for it.
So I went in tonight, and of course they knew nothing about it. One person said they never got it, while another said they gave them all out. Then they said they ran out, and I showed them the ad that didn't have a limited quantites listed. So the clerk ran in the back to the manager and then came out and said he was sorry, but they were all gone.
So I asked him how was I going to get the $10 coupon for the game, and he went into the back and came back out and said he would just refund me $10.00 off of the DVD since they had no coupon to give me. So after the refund, I got the DVD for $7.99.
If you purchased the DVD last week but didn't get the promo with coupon, if you feel like going back to Circuit City you might also get $10.00 back. Not sure if it is coming from corporate or I just got a good manager that wanted to make a customer happy.
Also, they were out of Xbox Live points cards, so the same clerk gave me a rain check for 4 cards.
I was very happy with how Circuit City handled it.