Is this really Amazons policy?

[BaboonSqueezer]

A few weeks ago I ordered an Xbox 360 4GB model for $199 and got a $50 amazon promotional credit which I received, and spent a few days later. One of the items I purchased with the credit did not work and I ended up returning it. However, a week then passed and I checked my order status and it showed "refunded 0.00" for the item I returned that hey had received back.


They gave me nothing back for the item I returned, not even the promotional credit back. It was only a $7.49 item, but if I knew they would not refund promtional credit, I just would have kept the broken piece of crap. I did send a message to Amazon CS (which WAS better a few years ago) and they said they do not refund promotional credits, I find that hard to believe for some reason.

 

[captaintek3304]

Why would they lie about their policy?

 

[kill3r7]

[quote name='BaboonSqueezer']A few weeks ago I ordered an Xbox 360 4GB model for $199 and got a $50 amazon promotional credit which I received, and spent a few days later. One of the items I purchased with the credit did not work and I ended up returning it. However, a week then passed and I checked my order status and it showed "refunded 0.00" for the item I returned that hey had received back.


They gave me nothing back for the item I returned, not even the promotional credit back. It was only a $7.49 item, but if I knew they would not refund promtional credit, I just would have kept the broken piece of crap. I did send a message to Amazon CS (which WAS better a few years ago) and they said they do not refund promotional credits, I find that hard to believe for some reason.[/QUOTE]

That's the rule. Contact them again you should be able to get your money back in the form of amazon credit. As a rule of thumb, think of promotional credit as a coupon... Once you use it, you lose it.

 

[RedvsBlue]

Yeah the promotional credit will not be refunded. I've had that happen to me but by asking nicely they were able to issue me a new credit.

 

[Zaku77]

It's never refunded, Try chatting with a rep. Sell your sob story or get angry enough and you should get it back.

 

[Vinny]

That happened to me once with a $20 credit. I honestly didn't know that was the case, so in my confusion, I emailed them and they that's the case but they'll make an exception and just refunded me the money.

So just act like you didn't know that's what would happen.