[quote name='ssjmichael']How do you know? Can you verify whether they've received a new shipment yet? No. You're just making speculative statements.[/QUOTE]
Um, read what I said again. I didn't say they've received a shipment (I fully assume they hadn't), I said there was no excuse for them not having received a shipment yet. They made it a "deal of the day" on their site, and it was a very good deal for a new Criterion title -- they should have planned for it to sell well, and either gotten adequate stock or arranged for adequate stock to be readily available to them. Furthermore, plenty of other sites (not just Amazon) don't have the kind of issues with getting stock on major new release titles that DD has. If this were a single-shot issue it would be one thing, but this company has developed an all-too-well-deserved reputation.
As to why they have this problem? I don't know. Supply chain issues, I would assume.
[quote name='ssjmichael']And finally, If you're so unhappy with the service that you felt the need to bitch them off for the delay and tell them you'd have gotten it from amazon already (as if their CS could do something about that by telling them), then how about you just cancel your order and get it off Amazon then.[/QUOTE]
Are you feeling particularly thick today? I mean, normally I respect your opinions, but really?
How do you think the company is going to know that customers are dissatisfied with their service if the customers keep quietly to themselves and don't inform customer service, the one direct contact with the company that they have? Are they going to troll the forums on a gaming site looking for complaints? You're right, I'm sure the CS rep can't do anything directly about the issue, but what he or she can do (not saying that they do it, but in a well-run company it would happen) is pass complaints up the chain. Enough complaints, and maybe someone who can do something looks into the issues (note that I say issues, not issue -- I'm not expecting someone to necessarily dig into this one in particular, but rather the ongoing systemic problem).
Where I do have a problem with CS is them telling me that my credit card won't be charged until the order is shipped, when in fact it has already been charged and was charged on the day the order was placed, as verified on my credit card statement. With this particular title that's probably not going to be too much of a problem, but in the past I had an order sit for over a year unshipped and already billed (I had honestly forgotten about it entirely, I only noticed it when I logged back into my DD account to look at a more recent order). Telling me that my order won't be charged when it already has been is giving me blatantly false information. And that's realy where I have the problem here -- sit on my order for as long as you want if you haven't taken my money yet (this isn't a movie that I'm all that worried about owning quickly, more just filler for my Criterion shelf that I'm interested in seeing eventually), but once you have my money, you'd better be ready to deliver.
As to why I ordered from them and not Amazon? Because, as I said, with other recent experiences, it seemed like they were shaping up. The last several orders that I made all shipped out within a couple of days at the most. I figured that a new release, "deal of the day" would be a sure bet that they'd be able to handle. Apparently I was wrong.
Anyway, I said I'd give them until the end of this week, and surprisingly, I just received my shipping notice a couple of minutes ago. So they didn't take quite to the last minute. Just the next-to-last.
