You have to pity people with no business experience at all who criticize the most successful limited print gaming company of all time. "Why bother releasing copies of games that will make a company money and make game collectors happy?" I also love the Karens in here that complain about LRG getting worse despite the company expanding more every single year, making more profit and becoming more popular. Other than jealously, I can't think of why anyone would do this. You would think a community of gamers would appreciate a company bringing them games that otherwise would have never been published physically, but no. It absolutely infuriates me to no end knowing that this thread, along with the other online whiners, are some of the first results on Google when you search for LRG. If anyone came here from Google and is concerned that LRG is a bad company, don't be. I've been ordering from them for years and have gotten all my products and the customer service is great, as proven by the Karen a few posts above that admits to harassing the customer service at limited print companies yet still gets great customer service in return. If you did that to any other company they probably would have blocked your e-mail address by now or banned you entirely from ordering from them, and then you'd really have something to complain about.
I literally did customer service tickets at one point in my life, I
know as a result that constantly flooding LRG'S CS with tickets and complaints due to
ups the CEOs/higher ups do is absolutely not helping things! (I'm not a fan of trolling them since tbh I wouldn't be shocked if they're facing extreme crunch behind the scenes) Hundreds of tickets being filled due to Scott Pilgrim's Vinyl delays, canceling orders, or general QC issues is not at all a healthy sign of a business and it's clear to me that you're literally the Expensive Onion dude from the reddit who got mad that the Trust Pilot rating for LRG was so low, or at least one of the other LRG whales like them who hate when people are unhappy with LRG because it makes the number of your collection's value go down. Nobody is gonna bring out pitchforks if you buy from LRG and enjoy their stuff casually: I did so for years and i know some who casually buy standards and don't mind waiting.
It's their public image and how the CEOs conduct themselves/refuse to listen to their own staff that's why a lot of people rightfully don't like them. Especially as of the past year, where every other week it feels like they do something or miss a deadline or fail to communicate a product delay or change. Pray tell, is there any excuse for why customers have gotten zero updates on say, the Zombies Ate my Neighbors SNES Repro from June 2021? Not a single update! Period!
That's why their reputation is tanking along with stuff like Doom, Shiren, Scott Pilgrim, TMNT, etc. My articles show up in LRG search results from time to time, and any spike in views I notice tends to happen after a lot of people google where the
(insert blank item here) has gone: I've long since stopped sharing those articles in favor of sharing stuff I'm more passionate about like the Tomie interview and PMD content, but the SEO gods have chosen LRG's fate and that's fully on Doug/Josh for being so stubborn. I'm not one to be silly and go "Oh this person is OBVIOUSLY so and so in disguise" because my time on the LRG server showed me that there are dedicated fans who will defend companies to their grave (including me for five years, a detail you seem to forget), but whoever you are, you really aren't fooling anyone here.
If say, the Carbon engine stuff launches and is kickass? Hell yea I'll praise it. I'm praying Rendering Ranger R2 makes it out with a good release like RCG0. If LRG does legit good QC and good work on a thing I'll praise it. I had no problems thinking highly of RCG0 earlier this year even with my loathing for the company in general, and honestly if every item they put out was as well curated as something like that or what Discotek does then I'd be willing to get back in, as would others here. But as it stands now it's LRG's own fault for being so disliked lol. The scott pilgrim vinyls finally shipped today from LRG, the same day as amazon's distro of the OG print.
Twenty Two months later.
Can these problems be fixed? I don't know. They can be, but probably not in ways that would allow the company to continue on its current path. It would be nice if customers at least had the option to cancel an order (wait, you can't cancel kickstarter orders).
I'm sure I will be marked as a "crazy" customer but I took the time to make some comments on the off chance it does some good. I am, after all, a collector of physical games and a long time customer of Limited Run (just not so much anymore).
Josh actually said this summer that you can cancel any order regardless of reason and unless it's about to ship out they will do it now: I can confirm as all but my Valis vinyl I cancelled from LRG after Doug's spat at me this summer. (Only keeping the Valis one since I'm as huge of a Valis fan as I am PMD)
