xbltheshadow
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First of all, here is a link to the auction of which I am inquiring about. Today, I recieve a message from the buyer stating...
"Your keyboard is cosmetically damaged and you did NOT disclose this in your auction. I feel cheated. Please refund my money." (Paraphrased, the actual message was much less detailed.)
So I'm thinking, okay, this could be true. Maybe I just missed whatever it is when I looked it over before putting it in the box. At the same time, I'm also thinking as to why they waited so long to contactme about this. The date of delivery on this item was July 7th. My return policy states that any buyer has 7 calendar days to contact me about a return, I've never had a problem with this policy until now. This buyer has waited 20 days since they recieved the item to pop up and say something! So in the back of my mind, I'm thinking this could be some kind of scam.
So my return reply was simple, it just stated that they were way past the date of return and I couldn't do much. They did purchase insurance on this package so I suggested that if they felt it was damaged during shipment to contact USPS about a claim.
It then got me thinking that if this person could actually show me the damage, then I really should either do a partial refund, or a full refund if they decided to send it back.
Since my last message, they told me exactly where they thought the problem was. "The damage is on the lower left side and it's about 5 inches long." So I think, okay, finally some detail. Let me see what I can see from my picture. Now, I know eBay has crappy quality on their pictures in auctions, but I originally took the picture in HQ, and saved it. I uploaded it to ImageShack and sent it to the buyer so they could also have a better look, this link can also be found embedded here.
So what I ask of you is, what should I do? I'm pretty sure that if they can show me the damage, I would have no problem giving a 20% refund. But what if they banter back and forth and show me nothing? I have a feeling they may file an "Item Significantly Not As Described" dispute with Paypal, and I'll be out of a good chunk of change.
Edit: They just sent a message stating that I have 15 minutes to issue a refund or else I recieve a negative. (Not really worried about it) I just find it odd that they come to threataning me for a simple thing like this.
"Your keyboard is cosmetically damaged and you did NOT disclose this in your auction. I feel cheated. Please refund my money." (Paraphrased, the actual message was much less detailed.)
So I'm thinking, okay, this could be true. Maybe I just missed whatever it is when I looked it over before putting it in the box. At the same time, I'm also thinking as to why they waited so long to contactme about this. The date of delivery on this item was July 7th. My return policy states that any buyer has 7 calendar days to contact me about a return, I've never had a problem with this policy until now. This buyer has waited 20 days since they recieved the item to pop up and say something! So in the back of my mind, I'm thinking this could be some kind of scam.
So my return reply was simple, it just stated that they were way past the date of return and I couldn't do much. They did purchase insurance on this package so I suggested that if they felt it was damaged during shipment to contact USPS about a claim.
It then got me thinking that if this person could actually show me the damage, then I really should either do a partial refund, or a full refund if they decided to send it back.
Since my last message, they told me exactly where they thought the problem was. "The damage is on the lower left side and it's about 5 inches long." So I think, okay, finally some detail. Let me see what I can see from my picture. Now, I know eBay has crappy quality on their pictures in auctions, but I originally took the picture in HQ, and saved it. I uploaded it to ImageShack and sent it to the buyer so they could also have a better look, this link can also be found embedded here.
So what I ask of you is, what should I do? I'm pretty sure that if they can show me the damage, I would have no problem giving a 20% refund. But what if they banter back and forth and show me nothing? I have a feeling they may file an "Item Significantly Not As Described" dispute with Paypal, and I'll be out of a good chunk of change.
Edit: They just sent a message stating that I have 15 minutes to issue a refund or else I recieve a negative. (Not really worried about it) I just find it odd that they come to threataning me for a simple thing like this.