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CAGiversary!
Hello, fellow CAGs.
I'm not sure how many of you were caught in the New Vegas Dead Money DLC debacle, but if you have, chances are that the error has left you out of $10 that you didn't agree to pay.
My story: logged on in the AM, saw the Dead Money DLC was free. Logged into xbox.com, purchased the content (confirmed for free). Later in the day, turned on my Xbox 360, which automatically downloaded the content without notifying me of the change or giving me the opportunity to opt out. 800 MSP were then deducted from my account.
I spent 2 hours on the phone with Xbox Live support. They acknowledged that this was something that happened to many people, but are unwilling to refund the points, and they admitted to me that no one who has called in has seen satisfaction.
THIS IS A BAIT-AND-SWITCH, and it is patently illegal. They cannot change the terms of the sale after the sale has been completed.
Since they have refused to correct this mistake, despite acknowledging it, our only option is to band together and stand up for ourselves.
If you have been burned by this, I urge you to lodge complaints with the Federal Trade Commission (https://www.ftccomplaintassistant.gov/), who oversees the bait-and-switch practices.
In addition, you should log a complaint with the Federal Communications Commission (http://esupport.fcc.gov/complaints.htm) who oversees the wire fraud, since this was related to e-commerce.
Finally, please file a complaint with the Better Business Bureau of Washington State (http://alaskaoregonwesternwashington.bbb.org).
If you then post your complaint numbers here (or PM me), I will compile them in a written letter to Microsoft corporate. That should get their attention and get us our satisfaction.
I'm not sure how many of you were caught in the New Vegas Dead Money DLC debacle, but if you have, chances are that the error has left you out of $10 that you didn't agree to pay.
My story: logged on in the AM, saw the Dead Money DLC was free. Logged into xbox.com, purchased the content (confirmed for free). Later in the day, turned on my Xbox 360, which automatically downloaded the content without notifying me of the change or giving me the opportunity to opt out. 800 MSP were then deducted from my account.
I spent 2 hours on the phone with Xbox Live support. They acknowledged that this was something that happened to many people, but are unwilling to refund the points, and they admitted to me that no one who has called in has seen satisfaction.
THIS IS A BAIT-AND-SWITCH, and it is patently illegal. They cannot change the terms of the sale after the sale has been completed.
Since they have refused to correct this mistake, despite acknowledging it, our only option is to band together and stand up for ourselves.
If you have been burned by this, I urge you to lodge complaints with the Federal Trade Commission (https://www.ftccomplaintassistant.gov/), who oversees the bait-and-switch practices.
In addition, you should log a complaint with the Federal Communications Commission (http://esupport.fcc.gov/complaints.htm) who oversees the wire fraud, since this was related to e-commerce.
Finally, please file a complaint with the Better Business Bureau of Washington State (http://alaskaoregonwesternwashington.bbb.org).
If you then post your complaint numbers here (or PM me), I will compile them in a written letter to Microsoft corporate. That should get their attention and get us our satisfaction.
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