Cross-posted on GameTZ, in case you read there first, Mark (this has some minor additions). If not...ignore the other post.
Today, I received an empty envelope in the mail that had two Forever Stamps and the Goozex mailing address taped on the face of the envelope. I have a pitted feeling that this was my request for a full GBA game sent on 5/28. A full GBA game can't fit in a standard envelope, and when I opened it, it was empty with a small tear on the side of the envelope - certainly large enough for a GBA cart to slip out of, but not large enough for the included Goozex sheet to be removed.
What should I do in this case? I sent the user a PM and if it turns out he sent in a requested Full GBA game in an envelope that was empty upon arrival, what should I do? I believe that's a negative although this particular user has 11 sent items (8 received feedback so far; 2 (that's 25% of sent items!) were neutral feedbacks. One case where the mailer arrived empty again and the other party was sympathetic to the same trader (it should've been negative), and another case of a full request/received only disc+manual.
Is a negative strike in order, though the empty envelope arrived? I certainly want my points back but its not fair for the user to remain unrestricted if 25-33% of their trades are negative/neutral. That's a horrible percentage.
Thanks.
Today, I received an empty envelope in the mail that had two Forever Stamps and the Goozex mailing address taped on the face of the envelope. I have a pitted feeling that this was my request for a full GBA game sent on 5/28. A full GBA game can't fit in a standard envelope, and when I opened it, it was empty with a small tear on the side of the envelope - certainly large enough for a GBA cart to slip out of, but not large enough for the included Goozex sheet to be removed.
What should I do in this case? I sent the user a PM and if it turns out he sent in a requested Full GBA game in an envelope that was empty upon arrival, what should I do? I believe that's a negative although this particular user has 11 sent items (8 received feedback so far; 2 (that's 25% of sent items!) were neutral feedbacks. One case where the mailer arrived empty again and the other party was sympathetic to the same trader (it should've been negative), and another case of a full request/received only disc+manual.
Is a negative strike in order, though the empty envelope arrived? I certainly want my points back but its not fair for the user to remain unrestricted if 25-33% of their trades are negative/neutral. That's a horrible percentage.
Thanks.