To my suprise, I actually received my Dreamcast today. Upon inspecting my box, which looked to be in pretty good condition, I noticed a QA passed sticker on both ends of the box. However when I opened it, it was missing the A/V Cables, phone cord and Power cable. Everything else was included...The unit (still sealed in it's bag), a controller (also sealed and wire tied), instruction manuals, and 3 games (This must be the sports edition). I already have a tempermental Dreamcast hooked up, so I plugged the unit into those cables and it worked flawlessly (So nice to play MvC2, without it sounding like a blender, again). I have an email to Customer Service and I am awaiting a response. I'll post an update.