Official Amazon Trade-In FAQ 4.0 - READ 1st POST

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

[quote name='Indigo_Streetlight']I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes.[/QUOTE]

Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:
-- BlueLobstah
-- CheapAssGamer
THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about NORAM smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games
Click to expand...
Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Click to expand...
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
Click to expand...
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GENERAL FAQ (Updated 06/07/2011)
Can I post a question on this thread?
  • Only if you can't find the answer from below. :lol: And please let me know if it needs to be added to FAQ.
Can I edit this FAQ? (updated 6/7/11)
  • You bet! Up top there is a section for notable TIVs - feel free to add anything in there (and if you can remember, clean up after yourself in a few days when the TIV has undoubtedly dropped). You can edit the FAQ too, please just make sure it's useful and well formatted! Thanks!
Since when did Amazon start doing trades?
  • The program began in 2009 and is handled by a third party merchant, NorAm International.
What kind of shipping does Amazon provide us?
  • Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.
Do I have to provide my own box or envelope?
  • Yes.
Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
  • Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.
Can I put separate trades in to a single box? (updated 6/7/11)
  • Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.
Can I send in sealed games?
  • Yes. They won't reject games that still have the original shrink wrap.
Can I add Delivery Confirmation and Insurance to my shipment?
  • UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.
I don't trust UPS ground. Can I pay for postage myself? What's the address?
  • Yes. You're more than welcome to do so. The address is:
    NorAm International
    22 Hampshire Dr
    Hudson, NH 03051
    (This is also an option when submitting your trades)
When do I have to send my games once I have submitted my trade order?
  • You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv. Send on time for the best chance at success!
Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip?
  • Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.
How long does the whole trade-in process usually take?
  • From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.
How long does the "processing" status usually take? (Updated 6/8/11)
  • Usually a day or with little delay at all, but the longest reported days so far is 4.
My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
  • People have received credit on a Saturday.
I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
  • While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

    It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.
I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
  • The current wisdom is "probably not" - it's pretty YMMV but NorAm seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can!
My game is really beat up, what are the chances they’ll accept it?
  • This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.
My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
  • It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!
My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
  • It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.
I have a game from a limited edition bundle, will they accept it?
  • If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.
The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
  • This is YMMV, but probably not. The UPC is all powerful within the walls of NorAm.
I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
  • Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.
Can I trade in multiple copies of the same game?
  • Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.
How many multiple copies of the same game can I trade-in (updated 1/11/11)?
  • Maximum of 2 copies within 3 a month period.
I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
  • Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).
Will the Trade-in of the Day TIV stay for 24 hours?
  • It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.
So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
  • Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.
Wow, these TIVs suck (updated 3/9/11)!
  • Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/gamestaq/ebay/whatever. Also, not a question.
What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
  • The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
    LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.
Can I edit a submitted trade?
  • Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.
Can I use my credit on items that are not video game-related?
  • Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.
Can I use my credit on items sold by third-party merchants on Amazon?
  • According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.
Strategy guides? I can trade in game/strategy guides? Whaaaaa?
  • Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)
I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
  • The truth is that NORAM can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!
What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
  • We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
    • Good Condition eligibility (games):
    • - The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
      - Game still plays perfectly
      - Disc may have light scratches and other elements may have minor damage
      - Item may have been personalized (marked or identified)
      Click to expand...

      [*]Acceptable eligibility (games):
      - Game still plays perfectly
      - Item may have been personalized (marked or identified)
      - Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC
      Click to expand...

      [*]Note that a game will almost certainly not be accepted if it meets any of these conditions:
      - Game does not play perfectly
      - Disc is cracked
      - Marked Not for Resale (or is otherwise marked not for sale)
      Click to expand...
    Consoles/accessories have some slightly different criteria, but the idea is the same.
Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
  • Yes, that just happened.

    Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.
Who is AFS? (updated 6/9/11)
  • Not sure yet, but that's the name on the trade-in shipping labels now instead of NORAM. May just be NORAM with a different name. This will be updated as we learn more.
Post away!
 
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[quote name='nas6034']what's so good about this?[/QUOTE]

I have 2 copies lying around that I got for $7 each. So $14 spent into $60 credit is fine by me.

Also according to gamestop's tracker, I have one at my nearest one so I may have my buddy lock in another one on his account.
 
My PS3 Catherine got accepted in good condition without the art book / cd but my 360 version got denied "Bundled accessories missing". wth is up with that >_
 
[quote name='ZxT Vendetta']I have 2 copies lying around that I got for $7 each. So $14 spent into $60 credit is fine by me.

Also according to gamestop's tracker, I have one at my nearest one so I may have my buddy lock in another one on his account.[/QUOTE]

Where did you get them for $7 each?
 
HP - thanks for the tips. I went out to do some GS trades and it was nice not to have to buy Kinect Adventures or a Burger King game to trigger the 50% bonus. I picked up that Yard Sale game and 2 Thrillville at one store. Unfortunately the other store in the same Mall had a cart-only Yard Sale and a Thrillville with a cheesy case and a faded, printed off cover (WTF!?).

I could use 2 more Thrillville and 3 more Yard Sale (locked in 2 of each on my account and my wife's account) but I doubt I'll find that many. I need to feed my wife's Kindle habit - I always feel better if she blows trade-in credit on virtual books rather than use the credit card ;).
 
[quote name='io']HP - thanks for the tips. I went out to do some GS trades and it was nice not to have to buy Kinect Adventures or a Burger King game to trigger the 50% bonus. I picked up that Yard Sale game and 2 Thrillville at one store. Unfortunately the other store in the same Mall had a cart-only Yard Sale and a Thrillville with a cheesy case and a faded, printed off cover (WTF!?).

I could use 2 more Thrillville and 3 more Yard Sale (locked in 2 of each on my account and my wife's account) but I doubt I'll find that many. I need to feed my wife's Kindle habit - I always feel better if she blows trade-in credit on virtual books rather than use the credit card ;).[/QUOTE]

Is gamestop having a b2g1 sale?


There are ton of free kindle downloads. check out this site. They post several times a week for free books: http://hunt4freebies.com/
 
[quote name='slowdive21']Is gamestop having a b2g1 sale?
[/QUOTE]

No B2G1 sale. But if you buy a used game you get a 50% trade-in bump. Thrillville is $13.49 after PUR at GS. I'd turn that into $30 at Amazon all day long.
 
[quote name='slowdive21']Thanks for the link, now I have to find one of these somewhere. $15 at gamestop. 17.99 @BB. anyone know of them being cheaper anywhere?[/QUOTE]

Don't forget the buy 3 get 30% off pre-owned sale plus the additional 10% unboxed if you are lucky enough to find one (or more) at BB.
 
[quote name='mark_IV']Don't forget the buy 3 get 30% off pre-owned sale plus the additional 10% unboxed if you are lucky enough to find one (or more) at BB.[/QUOTE]

D'oh! I was at 2 Best Buy stores this evening and it didn't even occur to me to look for Thrillville there.
 
Thanks for the info guys, I have never been a flipper, but I thought I could try this one. I have about $200 in amazon credit, so I guess I need to buy on amazon and flip to other stores. I think I will sit this one out.
 
fuck me. No Thrillvilles within 45 miles of me. That's not too bad of a drive, if I didn't already have errands to run tomorrow that just happen to be in the complete opposite direction. Guess I'm sitting this one out.
 
[quote name='luischav3z']how do you guys find out about those good TIVs?[/QUOTE]

Either happenstance or via the tracker made by our good pal BlueLobstah. A little bit of ocd doesn't hurt either.
 
[quote name='handsomepete']Either happenstance or via the tracker made by our good pal BlueLobstah. A little bit of ocd doesn't hurt either.[/QUOTE]
Yeah I just found that site a bit after I posted the comment. It's a relly nice site.
 
Thanks for the heads-up on Thrillville.

And while you're out tomorrow searching GameStops for Thrillville... another potential trade-in...

I noticed the GS PUR daily offer for 12/16 is "Buy any 1 pre-owned Guitar Hero, DJ Hero, Band Hero, or Rock Band game, and get 2 FREE." Yep, that's B1G2, not B2G1. http://www.poweruprewards.com/PUR/Index/HolidayOffers

Rock Band 3 is a decent Amazon trade-in (right now $17.40 for 360, $12.40 for PS3, $9.90 for Wii... they were like $21/$17/$10 respectively a day or two ago). Gamestop sells them for $17.99. So, $17.99 / 3 comes to roughly $6 each if you can find 3 in store.

The promotion doesn't seem to be applying online, so I'm guessing it's in-store only (Rock Band 3 is out of stock online on all three platforms anyways).
 
[quote name='hatback']Thanks for the heads-up on Thrillville.

And while you're out tomorrow searching GameStops for Thrillville... another potential trade-in...

I noticed the GS PUR daily offer for 12/16 is "Buy any 1 pre-owned Guitar Hero, DJ Hero, Band Hero, or Rock Band game, and get 2 FREE." Yep, that's B1G2, not B2G1. http://www.poweruprewards.com/PUR/Index/HolidayOffers

Rock Band 3 is a decent Amazon trade-in (right now $17.40 for 360, $12.40 for PS3, $9.90 for Wii... they were like $21/$17/$10 respectively a day or two ago). Gamestop sells them for $17.99. So, $17.99 / 3 comes to roughly $6 each if you can find 3 in store.

The promotion doesn't seem to be applying online, so I'm guessing it's in-store only (Rock Band 3 is out of stock online on all three platforms anyways).[/QUOTE]

No rock band 3 near me but Thrillville does show lets see tomorrow :D

Minicopter: adventure flight is $7.99 at gamestop and trades in for $20
http://www.amazon.com/gp/product/B0012YMQ5K/?tag=scurker-20
 
[quote name='hatback']Thanks for the heads-up on Thrillville.

And while you're out tomorrow searching GameStops for Thrillville... another potential trade-in...

I noticed the GS PUR daily offer for 12/16 is "Buy any 1 pre-owned Guitar Hero, DJ Hero, Band Hero, or Rock Band game, and get 2 FREE." Yep, that's B1G2, not B2G1. http://www.poweruprewards.com/PUR/Index/HolidayOffers

Rock Band 3 is a decent Amazon trade-in (right now $17.40 for 360, $12.40 for PS3, $9.90 for Wii... they were like $21/$17/$10 respectively a day or two ago). Gamestop sells them for $17.99. So, $17.99 / 3 comes to roughly $6 each if you can find 3 in store.

The promotion doesn't seem to be applying online, so I'm guessing it's in-store only (Rock Band 3 is out of stock online on all three platforms anyways).[/QUOTE]

Gah, thanks - I locked in rb3 for 360/ps3 when the bby fire sale started. Definitely going to hunt those down today.
 
Does anyone have experience with Amazon downgrading the condition. I chose the option: Do not return the item. If the item is considered to be in a lower condition, you will receive an Amazon.com Gift Card for a lower amount.

Thrillville was $30 TIV for good and $24 for acceptable. I selected good but wondered if they downgrade it do I get $24 (the acceptable TIV when I locked it in) or do I get the current "acceptable" TIV which I assume is lower than the current $5.80 good TIV?
 
fuck I hate gamestop. I always forget how much until I go in to one. No cases or manuals for anything I'm looking for. Nothing is in reasonable order. Games are randomly placed all over the store. It stinks in here. There's chewed up gum stuck to the floor in mutiple spots. And now they advertise dlc in game size boxes with regular stickers. Blech. Can't even spend the remaining damn credit I have.
 
[quote name='cheapfrag']Does anyone have experience with Amazon downgrading the condition. I chose the option: Do not return the item. If the item is considered to be in a lower condition, you will receive an Amazon.com Gift Card for a lower amount.

Thrillville was $30 TIV for good and $24 for acceptable. I selected good but wondered if they downgrade it do I get $24 (the acceptable TIV when I locked it in) or do I get the current "acceptable" TIV which I assume is lower than the current $5.80 good TIV?[/QUOTE]


if you get downgraded, u will get the "acceptable" value from when you lock in.
 
[quote name='leung19']if you get downgraded, u will get the "acceptable" value from when you lock in.[/QUOTE]

Thanks for the reply. How are they with disk condition? The disks that I have don't appear scratched but more liked "smudged", I'm not really sure what to call it... I thought I could clean it but it doesn't appear like it goes away... Are they likely to be downgraded?
 
I sent in my black play n charge kit, like new condition. It got rejected, not I get my package back and there's no battery..bravo.

Contacting Amazon now..
 
So out of my 14 games, 4 got returned, which were the 4 that didn't have manuals. However they were in perfect condition, just no manuals. I know i saw people say sometimes they take the games without the manuals in "good" condition, so should I try to send them again hoping someone else reviews the games and pays me for them as "good" condition? If not i'll just send them in as acceptable because I want to get these games off my hands.
 
[quote name='wynams']Just saw the Thrillville tip. If you aren't already locked in, TIV has tanked.[/QUOTE]

Glad I locked 2 in last night. Just got back from gamestop and snagged another so hopefully my buddy locked one in on his account last night. :D
 
It took them three days to verify my trades. Then they rejected my two Dragon Age books (both CE's) because of the wrong ISBN or whatever. I also had my DS Lite rejected because of "severe discoloration" whatever that means.

Oh and I loved the part where I submitted a couple of DVD's and was told "this is in better shape than you submitted, so we are upgrading it to like new condition and giving you $4.00 instead of $4.00."
 
So, they added "New" as a condition of movie trade ins. As a result, the prices shown when you search are for brand new copies.

Trade in a box set for $40? Sweet! Oh wait....it's really $4.50? fuck off. Amazon trade in is completely useless to me now.
 
Sent 4 games in. Took 2-3 days after delivery to finally Process. Got my full TIV. Every game was accepted as Good Condition. I don't know how they differentiate conditions..my copies look as good as some Like New they send me. 2 of my games were most likely different ISBn's as what was listed, but still accepted. The sad thing is I have a nice bit of credit and not even sure if I want to buy anymore games. I doubled my catalog of games in a matter of weeks.
 
[quote name='beerme']So, they added "New" as a condition of movie trade ins. As a result, the prices shown when you search are for brand new copies.

Trade in a box set for $40? Sweet! Oh wait....it's really $4.50? fuck off. Amazon trade in is completely useless to me now.[/QUOTE]

While I agree they shouldn't show the New prices I like that they have the option. Just sent in a bunch of season of 24 that I bought from some Best Buy sale years ago and never opened. I want to say they ended up being approximately $6 each and I'll end up flipping them if/when they do get accepted.
 
So out of my 14 games, 4 got returned, which were the 4 that didn't have manuals. However they were in perfect condition, just no manuals. I know i saw people say sometimes they take the games without the manuals in "good" condition, so should I try to send them again hoping someone else reviews the games and pays me for them as "good" condition? If not i'll just send them in as acceptable because I want to get these games off my hands.
 
[quote name='Deack']So out of my 14 games, 4 got returned, which were the 4 that didn't have manuals. However they were in perfect condition, just no manuals. I know i saw people say sometimes they take the games without the manuals in "good" condition, so should I try to send them again hoping someone else reviews the games and pays me for them as "good" condition? If not i'll just send them in as acceptable because I want to get these games off my hands.[/QUOTE]

By amazon's definition of good and acceptable, they will only give you acceptable. Not worth sending them back as good and potentially pissing them off imo.
 
[quote name='Deack']So out of my 14 games, 4 got returned, which were the 4 that didn't have manuals. However they were in perfect condition, just no manuals. I know i saw people say sometimes they take the games without the manuals in "good" condition, so should I try to send them again hoping someone else reviews the games and pays me for them as "good" condition? If not i'll just send them in as acceptable because I want to get these games off my hands.[/QUOTE]

it costs amazon money to accept it and send it back to you, they may do this a few times at no cost to you, but I wouldn't abuse it.
 
[quote name='AteBit']Do they take PSP games with replacement clear cases?[/QUOTE]

Not sure what you mean but as long as the game is fine and you specify the condition as 'Acceptable' then I think you should be good.
 
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