Official Amazon Trade-In FAQ 4.0 - READ 1st POST

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

[quote name='Indigo_Streetlight']I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes.[/QUOTE]

Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:
-- BlueLobstah
-- CheapAssGamer
THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about NORAM smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games
Click to expand...
Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Click to expand...
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
Click to expand...
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GENERAL FAQ (Updated 06/07/2011)
Can I post a question on this thread?
  • Only if you can't find the answer from below. :lol: And please let me know if it needs to be added to FAQ.
Can I edit this FAQ? (updated 6/7/11)
  • You bet! Up top there is a section for notable TIVs - feel free to add anything in there (and if you can remember, clean up after yourself in a few days when the TIV has undoubtedly dropped). You can edit the FAQ too, please just make sure it's useful and well formatted! Thanks!
Since when did Amazon start doing trades?
  • The program began in 2009 and is handled by a third party merchant, NorAm International.
What kind of shipping does Amazon provide us?
  • Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.
Do I have to provide my own box or envelope?
  • Yes.
Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
  • Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.
Can I put separate trades in to a single box? (updated 6/7/11)
  • Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.
Can I send in sealed games?
  • Yes. They won't reject games that still have the original shrink wrap.
Can I add Delivery Confirmation and Insurance to my shipment?
  • UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.
I don't trust UPS ground. Can I pay for postage myself? What's the address?
  • Yes. You're more than welcome to do so. The address is:
    NorAm International
    22 Hampshire Dr
    Hudson, NH 03051
    (This is also an option when submitting your trades)
When do I have to send my games once I have submitted my trade order?
  • You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv. Send on time for the best chance at success!
Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip?
  • Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.
How long does the whole trade-in process usually take?
  • From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.
How long does the "processing" status usually take? (Updated 6/8/11)
  • Usually a day or with little delay at all, but the longest reported days so far is 4.
My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
  • People have received credit on a Saturday.
I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
  • While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

    It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.
I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
  • The current wisdom is "probably not" - it's pretty YMMV but NorAm seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can!
My game is really beat up, what are the chances they’ll accept it?
  • This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.
My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
  • It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!
My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
  • It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.
I have a game from a limited edition bundle, will they accept it?
  • If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.
The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
  • This is YMMV, but probably not. The UPC is all powerful within the walls of NorAm.
I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
  • Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.
Can I trade in multiple copies of the same game?
  • Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.
How many multiple copies of the same game can I trade-in (updated 1/11/11)?
  • Maximum of 2 copies within 3 a month period.
I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
  • Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).
Will the Trade-in of the Day TIV stay for 24 hours?
  • It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.
So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
  • Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.
Wow, these TIVs suck (updated 3/9/11)!
  • Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/gamestaq/ebay/whatever. Also, not a question.
What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
  • The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
    LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.
Can I edit a submitted trade?
  • Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.
Can I use my credit on items that are not video game-related?
  • Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.
Can I use my credit on items sold by third-party merchants on Amazon?
  • According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.
Strategy guides? I can trade in game/strategy guides? Whaaaaa?
  • Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)
I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
  • The truth is that NORAM can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!
What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
  • We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
    • Good Condition eligibility (games):
    • - The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
      - Game still plays perfectly
      - Disc may have light scratches and other elements may have minor damage
      - Item may have been personalized (marked or identified)
      Click to expand...

      [*]Acceptable eligibility (games):
      - Game still plays perfectly
      - Item may have been personalized (marked or identified)
      - Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC
      Click to expand...

      [*]Note that a game will almost certainly not be accepted if it meets any of these conditions:
      - Game does not play perfectly
      - Disc is cracked
      - Marked Not for Resale (or is otherwise marked not for sale)
      Click to expand...
    Consoles/accessories have some slightly different criteria, but the idea is the same.
Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
  • Yes, that just happened.

    Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.
Who is AFS? (updated 6/9/11)
  • Not sure yet, but that's the name on the trade-in shipping labels now instead of NORAM. May just be NORAM with a different name. This will be updated as we learn more.
Post away!
 
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[quote name='io']I'm sending in a couple of Wii Fit Plus from when it was $20.xx last week. I got 2 copies from GS and both are near mint. Problem is, they have different UPCs and one doesn't bring up anything on Amazon. There doesn't appear to be any difference between them so we'll see how it goes. They are definitely both legit real copies of Wii Fit Plus. I took pictures and assume I will have to deal with Amazon CS over this in 10-12 days once Noram rejects one of them for no real reason :roll:.[/QUOTE]

contact amazon CS saying you want to know what upc they are looking for on the trade in. they'll tell you what it is. Then type it in on google the first link should take you to UPC database where you can print out the ESIN or the UPC for the item.
 
[quote name='K_G']PS3 version is now down to $4.50 on amazon.[/QUOTE]

Drat, that would've been helpful. Maybe it'll pop back up before D2 releases.
 
Darkness (XB360) is available used for $4.99 at Best Buy stores (if in stock). Unfortunately, since they are selaed there is no way to tell if the manual is included.
 
[quote name='cheapfrag']Darkness (XB360) is available used for $4.99 at Best Buy stores (if in stock). Unfortunately, since they are selaed there is no way to tell if the manual is included.[/QUOTE]You'd still get nearly triple your investment per copy even if one was judged "Acceptable" (i.e. without the manual).

Thanks for posting that--I locked in a trade for two 360 copies and will search for two copies at a BBY or two this weekend. $9 + tax (after GCU discount) -> $28-$30 sounds great to me. ;)
 
I locked in two as well for the hell of it. I think I've seen stacks of The Darkness at my closest BB stores.

While not the same level of profit, if you have a Gamestop nearby with two decent condition copies in stock, the game is $7.99 a copy there.
 
i also locked in 2 copies of the xbox version, i did find 2 at a best buy and ordered it online but now it says the store doesnt have any in stock and to cancel my order? also went looking on ebay and even amazon lol to see the prices, why is the price so high for this very old game?
 
Amazon only has Heavy Rain Greatest Hits Edition listed for trade in... Do you think they'd take the original edition?

Edit: Found the answer to my question from the op. Sorry!
 
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Quickie gs->amz credit mover:

http://www.amazon.com/gp/product/B003VWGBCK/?tag=scurker-20

New U Fitness First Yoga and Pilates :wii: - 9.99 (gs/used) -> 26.00 (amz)

Actually in stock at a couple local gamestops - normally the fitness games are complete too since they're (often) owned by adults. It's also 19.99 new.

Edit: Also, the Darkness :360: is _still_ at 15.25, so don't forget to refresh your lock if you're still hunting (unless you locked the :ps3: version in the same trade).

Edit: New U flip is dead.
 
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I like that trade-in ratio, but no used or even new copies within 100 miles! That's a rare one indeed.
 
[quote name='io']I like that trade-in ratio, but no used or even new copies within 100 miles! That's a rare one indeed.[/QUOTE]

In stock at gs.com at the moment - picked up a mint copy locally (I'm still grounded from gs.com unfortunately).
 
[quote name='handsomepete']Quickie gs->amz credit mover:

http://www.amazon.com/gp/product/B003VWGBCK/?tag=scurker-20

New U Fitness First Yoga and Pilates :wii: - 9.99 (gs/used) -> 26.00 (amz)

Actually in stock at a couple local gamestops - normally the fitness games are complete too since they're (often) owned by adults. It's also 19.99 new.

Edit: Also, the Darkness :360: is _still_ at 15.25, so don't forget to refresh your lock if you're still hunting (unless you locked the :ps3: version in the same trade).

Edit: New U flip is dead.[/QUOTE]Thanks for the New U flip heads-up--there's a copy at my local GS that I can pick up later this week and I ordered one from GS.com, so hopefully I'll be able to turn ~$23 GS credit -> $52.50 Amazon credit.

Also, FYI, The Darkness :)360:) dropped to $3 TIV.
 
Does anyone know what the TIV of an acceptable The Darkness for 360 was when the Good price was $15.25? My gamestop only had a disc only and I want to trade it in presuming its still worthwhile. As the value is now much lower, I cant check.
 
[quote name='arakias']does anyone know what the tiv of an acceptable the darkness for 360 was when the good price was $15.25? My gamestop only had a disc only and i want to trade it in presuming its still worthwhile. As the value is now much lower, i cant check.[/quote]

13.73
 
[quote name='io']At least I locked in The Darkness just a while ago - that one seems pretty readily available.[/QUOTE]

A lot of stores in my area had generic cases only though so I would call ahead if I were you.
 
For those that finished there game or no longer want it. Amazon is offering $41 for the PS3 version of the game.

This is part of amazon's Video Game Trade-In of the Day deal so its only valid for 24 hours.
 
[quote name='Donut2922']A lot of stores in my area had generic cases only though so I would call ahead if I were you.[/QUOTE]

I went to one store tonight. They had 2 copies: 1 in a generic case and 1 without a manual. I picked up the one without a manual. The $13.73 is good for disc-only even, though, right? I did two trade-ins of 2 each (1 on my account, 1 on my wife's account). I picked the downgrade option on one of them. So 2 manual-less ones should be OK on that. I'm fine with the $13.73 on those since they only cost $7.19.
 
Yeah for those who got it on release with the $20 credit you basically got to rent the game for 7 days, and return it for a full refund not a bad deal at all.
 
Most excellent..... my xiii-2 will come in tomorrow and with how short the game is, i can most likely beat it before 7 days and trade it in next week for 40.... consider i got 30 credit from them is a win win.
 
Not bad indeed. I cancelled my preorder. Glad I did too since they have 999+ copies of the Collector's Edition as of now so you can bet those will drop fast. I wouldn't surprised to see them hit $59.99 or less by the summer.
 
I locked in my copy. I already sold the Omega Boss DLC for $50, and I received $20 in promo with the initial purchase. Play it for a week, trade it in for $41 promo, Can't complain, especially since I only paid $37 after credit for the game.
 
Game is dropping like a rock in price since Final Fantasy sucks now.

never would I thought I would be saying that about my former beloved favorite franchise.
 
[quote name='snowmint']Can you send the darkness game as disc Only? I said do not return for my items[/QUOTE]

I need to update the faq but I don't have any experience with sending in disc only stuff as acceptable. Others have done it though with success I think. Maybe I'll use the darkness as an experiment - there's a local best buy with a copy that I'm going to snag over lunch today.
 
[quote name='neuropunk']Game is dropping like a rock in price since Final Fantasy sucks now.

never would I thought I would be saying that about my former beloved favorite franchise.[/QUOTE]


Lol,the game's still 59.99 and final fantasy doesn't suck now. 13-2 is a great game it even has 4 1/2 stars on amazon..So yeah..Least u like demon souls ;)
 
Who has had time to finish this game in a week? I've found time to play about 5 hours... and I suspect the game is pretty damn long.
 
[quote name='io']I went to one store tonight. They had 2 copies: 1 in a generic case and 1 without a manual. I picked up the one without a manual. The $13.73 is good for disc-only even, though, right? I did two trade-ins of 2 each (1 on my account, 1 on my wife's account). I picked the downgrade option on one of them. So 2 manual-less ones should be OK on that. I'm fine with the $13.73 on those since they only cost $7.19.[/QUOTE]

Disc only is YMMV.

Personally I had attempted to trade in a cartridge only version of My Firefighter from the Nintendo DS when it was worth $30 at AMZ and it was rejected even though I had elected to accept the lowest downgrade option. My GS didnt have the DS case so I had no choice if I wanted to experiment. I remember other members reporting success but I can attest that disc only trades do not automatically qualify as ”acceptable.”
 
[quote name='FadeToOne']Who has had time to finish this game in a week? I've found time to play about 5 hours... and I suspect the game is pretty damn long.[/QUOTE]

You suspect very, very wrong. The campaign is barely 25 hours, which is a JOKE for this series. Still a good game though...
 
[quote name='neuropunk']Game is dropping like a rock in price since Final Fantasy sucks now.

never would I thought I would be saying that about my former beloved favorite franchise.[/QUOTE]

I agree, and Toys R US is already selling the Collector's Edition (360, PS3 OOS) as part of their Buy 1 Get 1 50% off sale so I think this game will be dropping very fast in price.
 
[quote name='Donut2922']Disc only is YMMV.

Personally I had attempted to trade in a cartridge only version of My Firefighter from the Nintendo DS when it was worth $30 at AMZ and it was rejected even though I had elected to accept the lowest downgrade option. My GS didnt have the DS case so I had no choice if I wanted to experiment. I remember other members reporting success but I can attest that disc only trades do not automatically qualify as ”acceptable.”[/QUOTE]


I had the exact opposite experience with that same game; my GS had a cart only with some gooey substance on it that i peeled off and sent in with the "do not return my items" option. It was accepted as acceptable and I believe they gave me $21 for it.


Since then I have sent in well over 30 disc/cart only 360, PSP, Wii, DS, PSX, and PS3 games and they were all accepted as acceptable.
 
[quote name='r00kie']I had the exact opposite experience with that same game; my GS had a cart only with some gooey substance on it that i peeled off and sent in with the "do not return my items" option. It was accepted as acceptable and I believe they gave me $21 for it.


Since then I have sent in well over 30 disc/cart only 360, PSP, Wii, DS, PSX, and PS3 games and they were all accepted as acceptable.[/QUOTE]

Yeah I was slightly surprised because I had intentionally opted for the ”Do not Return” option so that AFS could downgrade it from the ”like new” option I had it originally on but I received the item back and the reason was ”incorrect condition” and marked ”unacceptable.” The site states in the circumstances an item is deemed ”unacceptable” that it will then be returned. Debating now if I should roll the dice on disc only copy of Darkness from my local GS.
 
Trade-in section changed some. It says "Not Yet Received/In Transit" now when you lock it in, and I *think* you can't print the label past day 7 any more, or it's because my game is processing, not sure.
 
[quote name='Donut2922']Yeah I was slightly surprised because I had intentionally opted for the ”Do not Return” option so that AFS could downgrade it from the ”like new” option I had it originally on but I received the item back and the reason was ”incorrect condition” and marked ”unacceptable.” The site states in the circumstances an item is deemed ”unacceptable” that it will then be returned. Debating now if I should roll the dice on disc only copy of Darkness from my local GS.[/QUOTE]

They refused my cart only GBA games, but they took my cart only DS game. I'm not really sure at this point. One of the games returned was worth a decent amount on resale, so its not quality issue.
 
[quote name='Foladar']Trade-in section changed some. It says "Not Yet Received/In Transit" now when you lock it in, and I *think* you can't print the label past day 7 any more, or it's because my game is processing, not sure.[/QUOTE]

Workaround still works for printing labels after shipping deadline.
 
Much to my surprise, my two different UPC versions of Wii Fit Plus were accepted. One came up with nothing on Amazon and usually that means rejection.
 
Criteria for Acceptable condition games:

Game still plays perfectly. Item may have been personalized (marked or identified) Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC
 
Sweet, my :360: College Hoops 2K8 ($24.50, Good x2) and Mortal Kombat ($25, Good) trade-ins went through. I'll drop off my two copies of :wii: New U Fitness tomorrow and hopefully score another ~$50 credit within the next week (one is complete but the other is disc-only). :D
 
Traded in PS3 Battlefield 3 for $28.xx. Not a big shooting game fan and thought I would try out the multiplayer. Bought it for $30 on Black Friday at Best Buy. Also traded in Dragon Quest IX ($5.xx) and Pokemon Black ($11? 12? something around there). I beat DQ9 and didn't feel like grinding to level up all the classes, and was just bored with Pokemon. Probably the last time I will buy a Pokemon game since I haven't been able to finish the game the last two times I bought them. Also, I'm sure I got the 2 DS games with credit from GS and Amazon. So, I see it like I spent like $1 out of my pocket.

All in good condition if you guys wanted to know. Had the cases, manuals, and everything. I just took the codes (Nintendo points, online pass) out for all those games. I believed I used them already, but I'm not going to miss out on the Nintendo points.
 
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