Official Amazon Trade-In FAQ 4.0 - READ 1st POST

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handsomepete

handsomepete

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Welcome to the Official CAG Amazon.com Trade-In Thread

Hey trade-in pals! SENDING THINGS IN DISC / CARTRIDGE ONLY / GENERIC CASE NO MANUAL / ANYTHING BUT COMPLETE COULD RESULT IN REJECTION. THERE ARE NO EXCEPTIONS TO THIS. YOU MIGHT GET ACCEPTED, YOU MIGHT NOT. NO ONE KNOWS. THERE ARE NO HARD AND FAST RULES. IF IT IS ACCEPTED, IT WILL ALMOST CERTAINLY ONLY BE CONSIDERED "ACCEPTABLE." RISK YOUR TIME AND EFFORT AT YOUR PERIL!

[quote name='Indigo_Streetlight']I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes.[/QUOTE]

Amazon.com Trade-in Home Page

------- FAQ BELOW - LEAVE ME ALONE PLEASE -------
Useful links:
-- BlueLobstah
-- CheapAssGamer
THANKS TO DISILLUSION386 and GI60 FOR POSTING AND MAINTAINING THE PREVIOUS AMAZON TRADE-IN FAQ THREADS

This thread’s primary purpose is to discuss Amazon.com’s video game trade-in program. Conspiracy theories about NORAM smashing games before sending them back / stealing children / sneezing and touching public door handles / etc welcome, but try to avoid going nutso. PLEASE READ THE TRADE-IN DEAL DETAILS AND FAQ BEFORE ASKING ANY QUESTIONS.

Trade-In Procedure

1. SELECT ITEMS: Search for items to trade in. Your trade-in items must meet the product eligibility criteria.
2. SHIP GAMES FREE: Print a shipping label and packing slip, package your games, and ship them
3. GET A GIFT CARD: An Amazon.com Gift Card will be deposited into your account upon receipt of games
Click to expand...
Shipping Instructions

1. Print this entire page. (Packing slip and shipping label once you have submitted a trade)
2. Cut out the shipping label and the packing slip.
3. Make sure your items are in good working condition and include the case and cover art.
4. Securely pack the items in a box or envelope and include the packing slip in the package.
5. Attach the shipping label squarely onto the outside of the package and add your return address.
6. Take it to your nearest UPS Store and mail it by (one week from submission of trade)
7. Or you can ship to:
note to self: look up new address
Click to expand...
Trade-In Product Eligibility

Trade-in items must match the exact version displayed in the Amazon Trade-In Store, not be damaged, include original packaging (e.g. the manual, cover art, and case), and be postmarked no later than 7 days after submission. You will receive an e-mail confirmation and an Amazon.com Gift Card will be deposited into your account within 2 business days of item receipt and verification by the merchant. Items not accepted by the merchant will be returned to you approximately 14 days after receipt.
Click to expand...
----------------------------------------------------------------------

GENERAL FAQ (Updated 06/07/2011)
Can I post a question on this thread?
  • Only if you can't find the answer from below. :lol: And please let me know if it needs to be added to FAQ.
Can I edit this FAQ? (updated 6/7/11)
  • You bet! Up top there is a section for notable TIVs - feel free to add anything in there (and if you can remember, clean up after yourself in a few days when the TIV has undoubtedly dropped). You can edit the FAQ too, please just make sure it's useful and well formatted! Thanks!
Since when did Amazon start doing trades?
  • The program began in 2009 and is handled by a third party merchant, NorAm International.
What kind of shipping does Amazon provide us?
  • Free UPS ground ---- USPS is no longer available for free. There is now also an option to provide your own shipping.
Do I have to provide my own box or envelope?
  • Yes.
Do all my games in the same trade-in submission have to be shipped in the same box? (updated 3/9/11)
  • Not necessarily - people have sent in multiple boxes for the same trade-in submission successfully. It's even possible to send half at one time and the other half at the end of the valid shipping period. However, it's probably best to always ship everything at once.
Can I put separate trades in to a single box? (updated 6/7/11)
  • Sure, and they'll likely be accepted just fine. However, it isn't recommended since you would only have proof that you sent one of the trades (whichever mailing label you used). So it can be pretty risky.
Can I send in sealed games?
  • Yes. They won't reject games that still have the original shrink wrap.
Can I add Delivery Confirmation and Insurance to my shipment?
  • UPS Ground already provides you with tracking information, and I imagine you could get some sort of insurance added at a UPS store or location if you were so inclined.
I don't trust UPS ground. Can I pay for postage myself? What's the address?
  • Yes. You're more than welcome to do so. The address is:
    NorAm International
    22 Hampshire Dr
    Hudson, NH 03051
    (This is also an option when submitting your trades)
When do I have to send my games once I have submitted my trade order?
  • You have 1 week (7 days) to send your games. There have been reports of submitting trades up to 15 - 20 days late, but that is definitely ymmv. Send on time for the best chance at success!
Crap, I have one day to go before my shipment deadline, but the website states that my deadline has already passed. How do I print out a shipping label and packing slip?
  • Load up any existing order (if you don't have any, check your browser's history or just submit a new one to use the link), and substitute the transaction ID for the trade-in order you need at the end of the URL.
How long does the whole trade-in process usually take?
  • From the time you send in your games, it may take up to 14 business days for the package to arrive. Most people usually receive their credit (Amazon GiftCard) in 3 to 5 business days, however.
How long does the "processing" status usually take? (Updated 6/8/11)
  • Usually a day or with little delay at all, but the longest reported days so far is 4.
My games were received on Friday (based on Delivery Confirmation), will I have to wait until Monday to receive credit?
  • People have received credit on a Saturday.
I do not have the manual, cover art, or original case for a game I want to trade in. Will they accept it? (updated 6/9/11)
  • While the details specifically state that original packaging is necessary, people have reported in the past that their trades were accepted despite missing some of these. This is extremely YMMV, however since some were also rejected by missing manual or cover art. On the other hand, older gen games; such as SNES, N64, and GB cartridges, normally get accepted without the original box and manual, but still YMMV.

    It should be noted that with the new condition requirements (see later in the FAQ), you may be able to send an item in missing some or all of the required items (manual / cover art / case) and still have it accepted in "Acceptable" condition.
I do not have the manual, accessories, original box, original included game, etc for a console or accessory I want to trade in. Will they accept it? (updated 3/9/11)
  • The current wisdom is "probably not" - it's pretty YMMV but NorAm seems stricter than they should be on this. Your chances seem to be better for them accepting a console or accessory without the box / manual / etc if it's older generation or rare. You're more than welcome to give it a shot though if you're feeling lucky - just pack it well and include as much as you can!
My game is really beat up, what are the chances they’ll accept it?
  • This is YMMV. Some people have reported in the past that they sent in games in bad shape that were still accepted. Your best bet is still to trade in games in mint condition. Minor scratches are expected as these are used games.
My game came with DLC codes and I used them. Will my game be accepted? (Updated 12/28/11)
  • It is expected that included DLC codes have already been redeemed, so you should be fine. It is a kindness however if you have no use for it to not redeem it and let the next lucky soul who buys it from awd or wherever have a crack at it. Up to you!
My cover art (PLATINUM HITS) differs from the pic on amazon, will my trade be accepted?
  • It all depends on the UPC so just turn your game around, type in the UPC into the amazon search box. If the game comes up, then it's accepted regardless of cover art. Click on that result to submit your trade.
I have a game from a limited edition bundle, will they accept it?
  • If the game’s cover art has a UPC barcode, they will most likely accept it. If your game's cover states "Not for Resale" and does not have a UPC barcode, the game will most likely get rejected. Some people have had their games accepted in the past, but this is very YMMV.
The UPC barcode is not intact on my game's cover art, will that be accepted? (updated 3/9/11)
  • This is YMMV, but probably not. The UPC is all powerful within the walls of NorAm.
I sent in my games, all of which were in pristine condition with the original packaging, but they said that one game is damaged and is now being returned.
  • Always pack your games well. Put a lot of newspaper around your games in the box to secure them and to prevent any damages from haphazard box cutting. People in the past have requested their entire trade-in order if it’s obvious the damage wasn’t their fault, and Amazon ended up accepting the rejected game. This is YMMV as well.
Can I trade in multiple copies of the same game?
  • Yes. Once you click “Trade in” for a particular game, you may change the quantities. Once you submit, you can no longer change quantities on that trade-in batch.
How many multiple copies of the same game can I trade-in (updated 1/11/11)?
  • Maximum of 2 copies within 3 a month period.
I locked in X copies of a game but I now only have Y available to send. Can I just send in Y without being penalized? (updated 3/9/11)
  • Yes, you can always just send in a portion of your trade-in order and they'll just credit you for whatever they receive. However, the quantities you submitted for will stay locked in that instance (I think) so if you, for example, submitted for 2 copies and only sent 1, you may not be able to trade any more copies of that game for 3 months (see previous question).
Will the Trade-in of the Day TIV stay for 24 hours?
  • It's been reported that there is a limit (maximum # of copies) that will get the promoted TIV so lock yours.
So if I find a good flip, I can just send 2 copies of that game and not worry about Amazon accusing me of stolen merchandise?
  • Technically yes, but do keep in mind that other CAGs might want to participate in the current deal, and trading in a large number of the same game will definitely lower the TIV of said game. Let’s be nice to other people. This is probably moot for most folks now with the per account / address trade-in limit.
Wow, these TIVs suck (updated 3/9/11)!
  • Really? Hrm. While that may be true, they're often better than other comparable places. Your options of what to do with your used games are greater now than they've ever been, so feel free to shop your trades around or just sell them off on glyde/gamestaq/ebay/whatever. Also, not a question.
What the fuck? The TIV of a game I just bought for this deal tanked! What do I do?
  • The TIVs on Amazon fluctuate depending on the number of trades that are submitted, and we really can’t do anything about it. The best course of action for trading in games is to lock in your trade if you already have the games or are absolutely sure that you can obtain them. You can always cancel the trade submission if you end up not finding the games.
    LOCK = SUBMIT YOUR TRADE, Don't just put it in the cart.
Can I edit a submitted trade?
  • Nope - once upon a time you could modify trade in quantities of submitted trades, but that ability has been removed.
Can I use my credit on items that are not video game-related?
  • Yes. This is the other perk for trading in games at Amazon since you're not limited to just video games.
Can I use my credit on items sold by third-party merchants on Amazon?
  • According to the fine print of the Amazon gift card use, some merchants are excluded. Your best bet is to try it on the checkout page of your order.
Strategy guides? I can trade in game/strategy guides? Whaaaaa?
  • Go to the Textbook Buyback section (http://www.amazon.com/Textbooks-Trad...ode=2205237011[/URL]). You can either search on the title of a strategy guide you have to see if they'll accept it, or search for guides. The two best search strings to start with are 'prima guides' and 'bradygames'. Might try 'doublejump' if you want to trade in some of those. (Thanks eugaet)
I locked in some hilariously overvalued trade for some weird rare game/accessory/etc that I can pick up for cheap cheap cheap. They didn't accept it. What should I do? (updated 3/9/11)
  • The truth is that NORAM can reject things for any reason they see fit. While some people have managed to get silly things like a $200 credit for some cheerleading game (or for a PS2 - just ask io!), it's sooooooo YMMV that often it's not worth the effort. EXPECT REJECTION ON THINGS THAT ARE CLEARLY MISVALUED. That said, as long as you're willing to risk it, go for it!
What's all this item condition nonsense? And how can I get screwed over by it? (updated 6/9/11)
  • We're still kinda sussing out the details surrounding the new item condition portion of Amazon Trade-Ins, but it looks like there's a couple things to consider:
    • Good Condition eligibility (games):
    • - The video game, original manufacturer packaging and all original elements are included, but shows wear from normal use
      - Game still plays perfectly
      - Disc may have light scratches and other elements may have minor damage
      - Item may have been personalized (marked or identified)
      Click to expand...

      [*]Acceptable eligibility (games):
      - Game still plays perfectly
      - Item may have been personalized (marked or identified)
      - Item may be missing or have irreparable damage to one or all of the following: case, manual, artwork, bundled accessories, UPC
      Click to expand...

      [*]Note that a game will almost certainly not be accepted if it meets any of these conditions:
      - Game does not play perfectly
      - Disc is cracked
      - Marked Not for Resale (or is otherwise marked not for sale)
      Click to expand...
    Consoles/accessories have some slightly different criteria, but the idea is the same.
Did it seriously just ask me if I wanted my game / other item returned if they refuse to give me credit for it? (updated 6/9/11)
  • Yes, that just happened.

    Unless you're purposefully sending them things you deem to be trash, please remember to choose the option that has them return your item to you during the checkout phase.
Who is AFS? (updated 6/9/11)
  • Not sure yet, but that's the name on the trade-in shipping labels now instead of NORAM. May just be NORAM with a different name. This will be updated as we learn more.
Post away!
 
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I had a stack of PSX and PS2 games I was giving away to folks over on the Penny-Arcade forums...I don't dare look to see how much they were worth. lol.
 
*siiiiiigh*

A few more trade-ins changed to "Processing" today, but there are still two that haven't changed from "Not Yet Received", and I know they received them since I mailed them with another trade-in package that is in "Processing" mode. :bomb:
 
[quote name='Indigo_Streetlight']I'm getting an acceptance rate of about one per day; it makes me think some supervisor is standing around with a glass of absinthe next to a couple of dumptruck loads of games...while the one responsible for the glitch is made to scan each item and recite its TIV with tears in their eyes.[/QUOTE]

added to op
 
I just want my stuff to get to them! I don't know what UPS does to make the delivery so slow. It's like they have to go out of their way to take so long. I don't even get it. Delivery of packages shouldn't take twice as long as it would if I drove there myself.
 
So within the last few days, I received my credit for my shipped items. about $160 in total so far. Cant complain since i just had these games laying around taking up space.

I am waiting on one more game to arrive which i shipped a few days late. Hope they honor it.

Credited so far:

007 Nightfire (30.00)
Simpsons Hit and Run (30.00)
Doom3(30.00)
Clone Wars(30.00)
WWF Attitude (psx) (20.00)
Dbz (gba) (21.00)

Just wished I would of acted faster and locked in more stuff.. ughh just needed a few more days!
 
[quote name='Vigilante']*siiiiiigh*

A few more trade-ins changed to "Processing" today, but there are still two that haven't changed from "Not Yet Received", and I know they received them since I mailed them with another trade-in package that is in "Processing" mode. :bomb:[/QUOTE]

Don't sweat it. This whole operation seems pretty flaky but the vast majority of the time everything works out in the end...just a little slower than we'd sometimes prefer.

My current status: 5 packages submitted; 1 " not yet recieved"; 1 "processing"; and 3 credited at full value. I'm up to $338.35 out of $504.05 /brag
 
[quote name='N3UROP0D']Don't sweat it. This whole operation seems pretty flaky but the vast majority of the time everything works out in the end...just a little slower than we'd sometimes prefer.

My current status: 5 packages submitted; 1 " not yet recieved"; 1 "processing"; and 3 credited at full value. I'm up to $338.35 out of $504.05 /brag[/QUOTE]Thanks for the pep talk. The funny thing is that I can imagine what might have happened so that one of the three I sent was processed while the others aren't yet (sort of like Indigo_Streetlight's portrayal of the process):

Trade-in employee: *sigh* "Time to open more of these packages."
*opens a package*
"Dead or Alive Xtreme Beach Volleyball..."
...
...
*stares at cover for 10 minutes; during this time, more packages arrive and are dumped on top of what was there, burying the other two I sent*
*puts DoA:XBV into "Processing" mode in a stupor*
*continues working*
 
[quote name='Vigilante']Thanks for the pep talk. The funny thing is that I can imagine what might have happened so that one of the three I sent was processed while the others aren't yet (sort of like Indigo_Streetlight's portrayal of the process):

Trade-in employee: *sigh* "Time to open more of these packages."
*opens a package*
"Dead or Alive Xtreme Beach Volleyball..."
...
...
*stares at cover for 10 minutes; during this time, more packages arrive and are dumped on top of what was there, burying the other two I sent*
*puts DoA:XBV into "Processing" mode in a stupor*
*continues working*[/QUOTE]

Just imagine if any of the workers there know anything about game values. With each package opened they're dumbfounded, incredulous! Finally they start laughing. And the laughter doesn't stop, so a replacement must be called in. I know that's how I felt trading these in, it was like one "What the fuck" after another.
 
[quote name='maximumzero']I had a stack of PSX and PS2 games I was giving away to folks over on the Penny-Arcade forums...I don't dare look to see how much they were worth. lol.[/QUOTE]

Lesson learned, never get rid of anything ever again. :)

The very thought of Nuclear Strike getting $30 makes my eye twitch. :dunce:
 
most of my stuff has been accepted, just waiting for some of the cartridge games to pan out, they always seem to be behind a day, up to 424 out of a possible 650 so far....I still cant believe these actually went through. now i wish i actually tried to buy some to flip, most of the games i sent in just happened to be leftover or soon to be garage sale fodder.

I also sent in an original xbox Simpsons road rage for the Platinum hits value and they accepted it with no issue, also a bunch of disc only ps1 games in clear cases were accepted as well and they had plenty of scratches on them
 
I'm glad to see that everyone here is just as impatient as I am when it comes to these things. This is my home. This is where I belong.
 
[quote name='Vigilante']Wow, could you elaborate? How late did you drop it off for UPS?[/QUOTE]

I think I missed the initial send-by date by a day, maybe a couple. I honestly can't remember and the tracking detail had been removed, so I can't check to make sure.

I was under the impression if they received it within a reasonable amount of time they'd still honor it, but they probably shorten that period if the value has dropped enough between placing the order and receiving it.
 
[quote name='eLefAdEr']I think I missed the initial send-by date by a day, maybe a couple. I honestly can't remember and the tracking detail had been removed, so I can't check to make sure.

I was under the impression if they received it within a reasonable amount of time they'd still honor it, but they probably shorten that period if the value has dropped enough between placing the order and receiving it.[/QUOTE]
Eek. My big 650 dollar package got fucked with by UPS, so by the time I got it back it was sent back out one day late. And I just picked up the last flip I needed for all my locked values and mailed that in a couple days late. Hope yours gets sorted out by Amazon CS and it was just some oddity.
 
[quote name='eLefAdEr']I think I missed the initial send-by date by a day, maybe a couple. I honestly can't remember and the tracking detail had been removed, so I can't check to make sure.

I was under the impression if they received it within a reasonable amount of time they'd still honor it, but they probably shorten that period if the value has dropped enough between placing the order and receiving it.[/QUOTE]
That's odd--I've sent a few things at most two days after the "send-by" date and had no problems with them being accepted. :???:
 
[quote name='joeyshadows']Everything cleared but my N64 Ken Griffey Jr's slugfest. lol[/QUOTE]

ahhh, I have like 3 of those! I didn't realize that was one of the games. :bomb:
 
Shit. I think I got in late on flipping, or the tracker was off (I did notice a couple of games the tracker didn't pick up)
To think... I could have had tens of thousands in AMZ credit... :O
 
^^Yeah, I had an ex GF visiting, so I got behind on my lock ins. I have 8 or 9 games at least that I didn't lock in in time. I've been packing mine individually, so I sent around 40-45 packages to them. I really should have put some of them in the same box, but I had a problem with 2 games in the same box in the past.
 
i am just curious. i sent in two of the same game on one account but found another copy and sent it in on a another account. Will this be a problem?
 
[quote name='Indigo_Streetlight']Lesson learned, never get rid of anything ever again. :)

The very thought of Nuclear Strike getting $30 makes my eye twitch. :dunce:[/QUOTE]

The shame of it is that I sent mine off but I have been playing through nuclear strike recently and that game is awesome. Good thing it's easy to find for a few bucks.
 
[quote name='mousebites']i am just curious. i sent in two of the same game on one account but found another copy and sent it in on a another account. Will this be a problem?[/QUOTE]

No, a few years ago Amazon had a book on sale for $1 (free shipping with prime) that was trading in for $10. I used two different accounts to trade in a bunch of the books. All the books were accepted even though I used the same address on all the trade-ins.
 
[quote name='Doomstink']No, a few years ago Amazon had a book on sale for $1 (free shipping with prime) that was trading in for $10. I used two different accounts to trade in a bunch of the books. All the books were accepted even though I used the same address on all the trade-ins.[/QUOTE]

You naughty fellow you!
 
[quote name='Doomstink']No, a few years ago Amazon had a book on sale for $1 (free shipping with prime) that was trading in for $10. I used two different accounts to trade in a bunch of the books. All the books were accepted even though I used the same address on all the trade-ins.[/QUOTE]

thank you. for the info
 
[quote name='Indigo_Streetlight']Lesson learned, never get rid of anything ever again. :)

The very thought of Nuclear Strike getting $30 makes my eye twitch. :dunce:[/QUOTE]

If it makes you feel better I think it actually trades in at 29.85. Unless I locked in later than everyone else. ;)
 
[quote name='eLefAdEr']I think I missed the initial send-by date by a day, maybe a couple. I honestly can't remember and the tracking detail had been removed, so I can't check to make sure.

I was under the impression if they received it within a reasonable amount of time they'd still honor it, but they probably shorten that period if the value has dropped enough between placing the order and receiving it.[/QUOTE]

If you open the tracking details page for an open trade-in (create a new one if you have to), I believe you can just replace the trade-in ID number in the url with the expired trade-in ID number and it should show the tracking details for your expired order.
 
[quote name='slowdive21']ahhh, I have like 3 of those! I didn't realize that was one of the games. :bomb:[/QUOTE]
It wasn't worth much, so don't feel too bad. Only 6.95. lol Wish I could have found my old metal gear, crash bandicoot, and pokemon red/blue though.
 
[quote name='jer7583']The shame of it is that I sent mine off but I have been playing through nuclear strike recently and that game is awesome. Good thing it's easy to find for a few bucks.[/QUOTE]

Yeah, it's tough dipping into the personal collection sometimes; I could have sent in a Super Mario Land and Dr. Maro n64 but it didn't seem worth it-- having to track down clean replacements for a couple bucks in credit.
 
[quote name='Indigo_Streetlight']Yeah, it's tough dipping into the personal collection sometimes; I could have sent in a Super Mario Land and Dr. Maro n64 but it didn't seem worth it-- having to track down clean replacements for a couple bucks in credit.[/QUOTE]

I was able to trade off a couple of games in exchange for boxed copies of the same game by spending just a couple of bucks. Totally sweet.
 
I still have 3 trades processing ever since Friday. This is driving me nuts. It happens to be the three freaking games I bought for flipping too. Of course, they process quickly the games from my personal collection. $160 credit so far. Fun while it lasted!
 
Ugh, the tracking page for that troubled package hasn't had any movement since I dropped it off. I know not every stop for every package gets a scan but I'm extra paranoid because UPS fucked with it in the first place. I just want to see that thing checked in Ohio or some other leg of the trip so I can breathe easy.
 
Man this sucks. Both my crystal and silver version pokemon games were deemed unacceptable for some reason. I know they both worked fine with the other pokemon games (Red and Blue) I have sent in because I tested them before I sent them in. They were all without box and manual. They were in no worse condition than the others. That's $42 I could have had. :cry:
 
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And how do they test gameboy games anyway? I have a feeling they just slap it in a gameboy and if it does not work the first time they mark it unacceptable.
 
Got some more payouts and my first rejection. Supposedly Star Fox Adventures was missing its manual. Not sure about that one. Thought that one was in there. Hopefully they take my other Star Fox Adventures, which was in my collection, and I can just replace it with the one that was in my collection.
 
[quote name='FlamingXDragon']And does anyone know if you can contact amazon if the game I get back is damaged? Two of my gameboy games were marked with severe damage.[/QUOTE]You can always try. Just know that if they decide to give you the value of the trade-in, it will be in the form of Amazon promotional credit, not gift card credit (only usable on items sold by Amazon.com, so it excludes Warehouse items).
 
[quote name='FlamingXDragon']^^ Did you not select downgrade item when you traded it in? And how much was it trading in for?[/QUOTE]
Apparently I have return downgraded items set as default and I didn't even realize it until now. But I was also selecting accurate conditions for everything, so hopefully I should be fine.
 
[quote name='Vigilante']You can always try. Just know that if they decide to give you the value of the trade-in, it will be in the form of Amazon promotional credit, not gift card credit (only usable on items sold by Amazon.com, so it excludes Warehouse items).[/QUOTE]

What is the best way to contact them if my trade ins were damaged? I wouldn't mind If I received promotional credit since I purchase many things directly from amazon anyway.
 
[quote name='FlamingXDragon']What is the best way to contact them if my trade ins were damaged? I wouldn't mind If I received promotional credit since I purchase many things directly from amazon anyway.[/QUOTE]You could do a live chat online (be sure to specify that it's a trade-in-related question), or you could call through the phone. I've only used the former method once regarding a trade-in and it wasn't even related to damaged items, so I can't say with certainty which is the better option. Sorry. :whistle2:#
 
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