V
Virtua
Guest
[quote name='confoosious']Yea because people never lie on the Internet!
Random person on Internet who got banned vs amazon whom I've always had a good experience with and whom almost everyone has a good relationship with given their customer service satisfaction scores.
Tough call!
You should start an advocacy group for banned amazon users.[/QUOTE]
nobody's asking you to stop shopping at amazon or start a petition group.
The OP's point is that amazon can and will ban you and your family/friends without warning simply for having too many customer service issues. That was enough for me to reconsider their tablet program and will ensure I never buy another digital video from them. I also was considering buying prime this year since my student prime runs out soon. I probably won't do that either.
Banning this one user has cost them at least $300 right there in sales. Still a good decision?
I just think they've got an absolutely awful policy for handling these types of issues. Every company has issues like this with customers. Not all of them bait them into a permanent ban with "friendly" customer service that offers generous adjustments and credits.
Random person on Internet who got banned vs amazon whom I've always had a good experience with and whom almost everyone has a good relationship with given their customer service satisfaction scores.
Tough call!
You should start an advocacy group for banned amazon users.[/QUOTE]
nobody's asking you to stop shopping at amazon or start a petition group.
The OP's point is that amazon can and will ban you and your family/friends without warning simply for having too many customer service issues. That was enough for me to reconsider their tablet program and will ensure I never buy another digital video from them. I also was considering buying prime this year since my student prime runs out soon. I probably won't do that either.
Banning this one user has cost them at least $300 right there in sales. Still a good decision?
I just think they've got an absolutely awful policy for handling these types of issues. Every company has issues like this with customers. Not all of them bait them into a permanent ban with "friendly" customer service that offers generous adjustments and credits.