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You have been connected to Myra Sito.
Myra Sito: Thank you for contacting us today, how may I assist you?
Jeff: Yes, you are offering a download promotion on a game but are charging shipping for it
Jeff:
http://www.tigerdirect.com/applicat...details.asp?EdpNo=7203520&sku=I69-LOSTPLANET2
Jeff: I put it in my cart and am being asked to pay a minmum $2.29 shipping for a download
Myra Sito: Please place the order over the phone for the shipping to be deducted. You may reach them at 1-800-800-8300.
Jeff: How would I get the download code?
Jeff: And why would I have to buy a digital game download over the phone? That makes no sense.
Myra Sito: You must be logged into your account to get the downloadable software. Go to Order History, Invoice Copies, and Return Authorizations. Under Order Number, click the order number of the software purchase. You will see: Download: Click Here
Jeff: So there's no way to get this except over the phone?
Myra Sito: You may still place the order at the website, if you were still being charged for the software when hit the submit button. Once you have downloaded the item, we can request for a refund.
Jeff: Well, thanks. You guys really need to sort that out so it's working properly. There's no shipping involved so you shouldn't be charging it at all.
Myra Sito: We apologize for the inconvenience.
Jeff: Right. Have a nice day.