Frequently asked questions
I am an existing PlayStation Plus and/or PlayStation Now member. Why do I get an error message when I try to add time to my membership?
As we prepare to launch the new PlayStation Plus membership service, we are doing some work behind the scenes to make the transition as smooth as possible for all of our existing members. As part of this work, we’ve temporarily disabled stacking memberships for existing customers until after the launch. Rest assured that your voucher code is still valid, and you will be able to redeem your code either when your existing membership expires and deactivates, or after the new PlayStation Plus service launches in your area, whichever happens first.
-------------------
I have a PlayStation Plus or PlayStation Now 1-month, 3-month or 12-month membership voucher. What will happen if I redeem it before the new PlayStation Plus service launches?
If you are not a current member of the service the voucher is for, you can
redeem your voucher using a PS4 console, PS5 console, web browser, and PlayStation App. If you join PlayStation Plus and still have an active membership when the new PlayStation Plus service launches, you will transition into PlayStation Plus Essential. If you join PlayStation Now and still have an active membership when the new PlayStation Plus service launches, you will automatically migrate to the PlayStation Plus Premium.
If you currently have a PlayStation Plus or PlayStation Now membership, due to changes we are making to the service prior to launch, you won’t be able to redeem a voucher code for that service until your existing membership expires and deactivates, or after the new PlayStation Plus service launches in your area, whichever happens first. Rest assured that your voucher code is still valid. See next question for further information.
--------------------
I have a PlayStation Plus or PlayStation Now 1-month, 3-month or 12-month membership voucher. What will happen if I redeem it after the new PlayStation Plus service launches?
If you do not have an active membership, the PlayStation Plus voucher you redeem will provide you access to PlayStation Plus Essential for the length of time denoted on your original voucher. For example, a one-month PlayStation Plus voucher will provide access to one month of PlayStation Plus Essential.
The PlayStation Now voucher you redeem will provide you access to PlayStation Plus Premium for the length of time equivalent to the monetary value of your original voucher. Please check the conversion chart below for details.
If you are an existing customer, the PlayStation Plus or PlayStation Now voucher you redeem will be converted to a length of time on your current PlayStation Plus membership plan equivalent to the monetary value of the voucher you are redeeming. Please check the conversion chart below for details.
PlayStation Plus voucher conversions
-----------------
1 month PS Plus voucher
Non-Subscriber
Converted to 31 Days of PlayStation Plus Essential
Essential
Converted to 31 Days of PlayStation Plus Essential
Extra
Converted to 21 Days of PlayStation Plus Extra.
Premium
Converted to 17 Days of PlayStation Plus Premium.
------------------
3 month PS Plus voucher
Non-Subscriber
Converted to 92 Days of PlayStation Plus Essential
Essential
Converted to 92 Days of PlayStation Plus Essential
Extra
Converted to 58 Days of PlayStation Plus Extra.
Premium
Converted to 46 Days of PlayStation Plus Premium.
--------------------
12 month PS Plus voucher
Non-Subscriber
Converted to 365 Days of PlayStation Plus Essential
Essential
Converted to 365 Days of PlayStation Plus Essential
Extra
Converted to 219 Days of PlayStation Plus Extra.
Premium
Converted to 183 Days of PlayStation Plus Premium.
PlayStation Now voucher conversions
-------------------
1 month PS Now voucher
Non-Subscriber
Converted to 17 Days of PlayStation Plus Premium.
Essential
Converted to 31 Days of PlayStation Plus Essential
Extra
Converted to 21 Days of PlayStation Plus Extra.
Premium
Converted to 17 Days of PlayStation Plus Premium.
---------------------
3 month PS Now voucher
Non-Subscriber
Converted to 46 Days of PlayStation Plus Premium
Essential
Converted to 92 Days of PlayStation Plus Essential
Extra
Converted to 58 Days of PlayStation Plus Extra.
Premium
Converted to 46 Days of PlayStation Plus Premium.
----------------------
12 month PS Now voucher
Non-Subscriber
Converted to 183 Days of PlayStation Plus Premium
Essential
Converted to 365 Days of PlayStation Plus Essential
Extra
Converted to 219 Days of PlayStation Plus Extra.
Premium
Converted to 183 Days of PlayStation Plus Premium.