So I just called Best Buy to price match Pokemon White Version 2 and I must say it was a pretty painful experience. The CSR was very polite but kept throwing all sorts of reasons at me for why the item can't be price matched. I was first told that the item has to have the same SKU in order to qualify for price matching, but Walmart.com goes by model number and not an SKU system. I explained that it won't be able to match since it is two different systems that are being used to track these products. I was then told that I can only price match select qualifying products, to which I quickly stated that it has the "Low Price Guarantee" logo in the product page so according to their policy it is a qualifying item. I was then told that that Best Buy only price matches Walmart the store, and not the website. I countered with the "Low Price Guarantee" policy that clearly states that Best Buy price matches both in-store and online retailers for products marked with the Low Price Guarantee, and that it specifically mentioned Walmart.com as one of the online major retailers. I was then informed that the Best Buy policy states that you can only price match Walmart.com from a Best Buy store and not over the phone. I told the CSR that after reviewing the Low Price Guarantee policy I was unable to find any mention of that. I even stated that I had price matched Walmart.com over the phone previously, and that this is the first time I heard any such policy about only being able to pricematch the website from a store. I was then told that they still couldn't price match Walmart.com even if they wanted to because it states that it is a online only price. I quickly opened the Walmart product page and it stated "online", but not "online only". I also made sure to mention that I am able to checkout using in-store pickup if that counts for anything. The CSR was very patient with me, as she had already been told by her supervisor that she can't price match the item for me. But I kept pushing the issue using their policy which specifically states that we can price match identical items marked with the "Low Price Guarantee" from online retailors such as Walmart.com. The CSR kept putting me on hold and talking to her supervisor, who eventually approved the price match as an "exception".
I am still confused as to where the policy came from that we can only price match Walmart.com if we are at an actual Best Buy store. Has anyone else ever been told that they don't price match Walmart.com, and if they do it's only from a physical Best Buy store location? I didn't think it was going to be such an issue getting this item price matched over the phone, as I've never had any issues price matching Walmart.com over the phone before. I even asked if this was some sort of new policy as I can find no reference to it, but I was told that this policy has "always been in existence". I think I am just gonna go back to my old system which is buy the item and then have post-purchase support give me a price adjustment, as getting a price match while ordering over the phone is just brutal.
it, bought it for $19.04 at Walmart. What are the odds of finding this game cheaper and brand new in the future? Also, when is it going to be better to pick this up at Walmart, before Christmas or after Christmas? 
k
