i didnt get that email but its no longer listed for preorder and is now for sale with this caveat
Usually ships within 1 to 3 months.
pushed cs to give me a straight answer and i dont think i got one in the end
You are now connected to Sai Srinivas from Amazon.com.
Me:Is there a shipping issue with this item?
Sai Srinivas:Hello, my name is Sai. I'll be happy to help you today.
Are you referring to the order for "Resident Evil Archives I and II Bundle"?
Me:yes
Sai Srinivas:I checked the item details on our website and see that it is listed on our website as "Usually ships within 1 to 3 months".
When such an alert is shown on the website regarding the availability of the item, it means that the item is not readily available but we will contact the publisher and receive copies after an order is placed.
Me:where does that leave us with pending preorders on the item?
as my delivery estimate still states thursday-saturday of this week
Sai Srinivas:Could you please be on hold on for a minute or two while I look into this for you?
Me:sure
Sai Srinivas:Thanks for being on hold.
I've checked the availability for the book and can confirm that it's now back-ordered. I'm sorry about this delay, we certainly didn't expect this would happen.
Me:so as stated where does that leave people that have active preorders on the item and are thus 1st in line
Sai Srinivas:I understand your concern, . Please understand that as a retailer we need to depend on our suppliers for the items and such rare delay in the delivery estimates happen.
Me:you have yet to give me an answer
Sai Srinivas:I'm sorry, I can't assure you about the correct estimated delivery date for the order, we'll try our best to get the item faster and ship it out to be delivered to the customers.
Me:that still doesnt explain why im still supposed to receive the item this week if its backordered
Sai Srinivas:I understand your concern, please allow me to explain.
We fulfill the orders on a first-come first-serve basis. Since your order is on priority, the estimated delivery date is shown as such. We ship the item immediately after we get it from our suppliers.
If there's a delay, we will update it via an e-mail.
Me:so can i expect to not experience a delay?
as ive seen numerous delay times for this item from other consumers varying from November to indefinite while mine has seen 0 delays?
Sai Srinivas:We still expect that the item will be available to be delivered to you. So, there's no update to your order till now.