Run L1ke H3LL
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[quote name='GrilledWitOnions']So, you know when an employee is being lazy and doesn't just happen to know off hand that something is not available? You decide to hand out kindness and respect whenever you feel someone is exceptional? Sounds kinda like you might decide to be nice just when you're in a good mood. Granted, the poster you responded to that said he would sometimes be lazy... yes, there are these people in retail, probably a lot of them. But I try to give everyone the same respect and courtesy, especially those in retail, until I really feel jerked around. As someone whose been on both sides of that counter, I can't tell you how many times I've known off the top of my head the answer to a question, sometimes before the customer even finished asking it. Some questions get asked a lot, some stuff I just happen to remember (perhaps I unloaded the box or did inventory on that particular item). Sometimes I was wrong, but most times I was right. But I am the type to get wholly involved in what I do, no matter what it is; it's not an active thing, I just become more interested in things I have to deal with each day, so I end up learning and knowing a lot about those areas.
I can tell you this though: whenever I was behind that counter, the littlest bit of kindness or respect went a LONG way. If a customer took the time to be courteous, I took the time to give them 110%. Usually even when they weren't asking for any real help, if they were cool, they got coupons, discounts, etc. I like to think other people in retail feel the same way I do.[/quote]
Their was a time when I granted ever employee I ran into a kind and caring attitude. But far two many times was I either stepped upon or ignored for my kindness. Now, people must earn it from me because of the precedent left by their careless friends and coworkers. All you have to do is prove you are competent and helpful and I can be kind and sincere.
In some cases this means looking up something for me even if you know you don't have it stock. The objective is to make the customer happy. If this means looking up something for him or her even if you just did it for the last costumer than do it, or it least tell the customer you just looked it up or just unloaded it. Then myself and others will understand, and not just assume your lazy.
Excuse my bitterness, this specific topic happens to be a pet peeve of mine. I really am a nice guy.
I can tell you this though: whenever I was behind that counter, the littlest bit of kindness or respect went a LONG way. If a customer took the time to be courteous, I took the time to give them 110%. Usually even when they weren't asking for any real help, if they were cool, they got coupons, discounts, etc. I like to think other people in retail feel the same way I do.[/quote]
Their was a time when I granted ever employee I ran into a kind and caring attitude. But far two many times was I either stepped upon or ignored for my kindness. Now, people must earn it from me because of the precedent left by their careless friends and coworkers. All you have to do is prove you are competent and helpful and I can be kind and sincere.
In some cases this means looking up something for me even if you know you don't have it stock. The objective is to make the customer happy. If this means looking up something for him or her even if you just did it for the last costumer than do it, or it least tell the customer you just looked it up or just unloaded it. Then myself and others will understand, and not just assume your lazy.
Excuse my bitterness, this specific topic happens to be a pet peeve of mine. I really am a nice guy.