router help

sublime90

sublime90

CAGiversary!
so i just bought a new router and my pc doesnt recognize it. everything is hooked up in the proper slots and the pc's that are hooked up to it get internet just fine, except mine doesnt. the cd it comes with doesnt have anything but a basic setup guide on it. when i go to internet setup options i disabled my old router but the new router isnt listed. basically i need my pc to realize i have a new router hooked up to it but cant figure out how.
 
More info needed...
Bring up a DOS window (start cmd)
Type in...
ipconfig /all

Post the output
 
there is nothing that comes up. i dont have a router enabled right now because it doesnt show my router connected. it showed my old router just fine though.
 
[quote name='sublime90']there is nothing that comes up. i dont have a router enabled right now because it doesnt show my router connected. it showed my old router just fine though.[/QUOTE]

Wat?

Just open up command prompt and give us the output from the ipconfig /all. This will tell us just about everything we need to know on why that computer isn't connecting to the internet (Some further questions may be required afterwords or ipconfig's from computers that are connecting to the internet fine). To do that follow m600's guide above or do it this way:

1) Windows Key + R
2) Type in cmd and hit enter
3) Type in ipconfig /all into the new window and hit enter
4) Give us the information there. You can use my stuff below as a template and replace the info



Not trying to sound like a douche, but we can't help you without any information that we can work off of. Telling us nothing comes up gives us squat to work with and when you do what was asked initially isn't true unless you've deleted (or disabled) every single network adapter on your computer.


Anyways, output should look like this (My Work PC, slightly censored):

Code: 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\****>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : ****
   Primary Dns Suffix  . . . . . . . : ****
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No
   DNS Suffix Search List. . . . . . : ****

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . : ****
   Description . . . . . . . . . . . : Intel(R) 82566DM-2 Gigabit Network Connec
tion
   Physical Address. . . . . . . . . : 00-21-5A-10-55-B9
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.71(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Saturday, March 24, 2012 2:06:52 AM
   Lease Expires . . . . . . . . . . : Sunday, April 01, 2012 2:06:46 AM
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.23
   DNS Servers . . . . . . . . . . . : 192.168.1.23
                                       192.168.1.17
   Primary WINS Server . . . . . . . : 192.168.1.23
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.****:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : ****
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\****>

or like this (My Home PC):

Code: 
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Rob>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : Rob-Desktop
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : 00-26-83-34-EC-5B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connectio
n
   Physical Address. . . . . . . . . : 54-04-A6-0B-F4-FA
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.100(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . : 192.168.1.254
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet1:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet
1
   Physical Address. . . . . . . . . : 00-50-56-C0-00-01
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::588:b772:3645:2f8c%19(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.44.1(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 402673750
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-69-6B-60-54-04-A6-0B-F4-FA

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter VMware Network Adapter VMnet8:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : VMware Virtual Ethernet Adapter for VMnet
8
   Physical Address. . . . . . . . . : 00-50-56-C0-00-08
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes
   Link-local IPv6 Address . . . . . : fe80::bc43:2c0c:6e29:d21b%20(Preferred)
   IPv4 Address. . . . . . . . . . . : 192.168.146.1(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Default Gateway . . . . . . . . . :
   DHCPv6 IAID . . . . . . . . . . . : 419450966
   DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-16-69-6B-60-54-04-A6-0B-F4-FA

   DNS Servers . . . . . . . . . . . : fec0:0:0:ffff::1%1
                                       fec0:0:0:ffff::2%1
                                       fec0:0:0:ffff::3%1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{63969822-97AC-47A0-B221-E11A39E9ACC1}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F62762CD-E1FE-4E21-9985-42FB4296B0EA}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{F2993E38-67E9-47B1-8BD3-90FD92811CD4}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{8A217432-26E0-489D-8D11-2FEDB02A9817}:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Microsoft ISATAP Adapter #4
   Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

C:\Users\Rob>



EDIT: Forgot that he wouldn't be able to copy/paste. Made amendment to steps.
 
Last edited by a moderator:
He should really post the Router name - model and his spec too. I have no clue what he is even saying.
 
[quote name='silentevil']Go to windows folder & delete win32 folder. It usually works for me.[/QUOTE]

lol...

what brand\model router?
 
Power off everything. Modem, router, computer. Unplug all cables, even if they're all running to the right spot. Unplug everything.

Plug in an ethernet cable from your modem to the WAN port on the router.
Plug in an ethernet cable from one of the LAN ports in the router to your computer's NIC.

Plug in the power cable for the modem and wait for it to completely start up. This will usually take a minute or two. To be safe, wait five minutes.

Plug in the power for the router, and once it starts turning on, turn on your computer.
 
[quote name='madcyantist']what brand\model router?[/QUOTE]

Honestly that matters very little since other computers can get out to the internet fine. What we're looking at here is either he's disabled/deleted his network adapters, he had a static IP address setup and it's referencing the old gateway (old routers) IP address which is different than the new one or he'll need to run a couple of basic command prompt lines such as ipconfig /release and ipconfig /renew if his computer refuses to let go of the old dhcp server records. When the latter of the three happens you often end up with an address of 169.*.*.* which is given by windows to indicate that the computer is having trouble reaching out to the dhcp server. Applying those two commands in command prompt above fix that.

On the rare occasion that it's not fixed through that, you'll want to reset winsock and your tcp stacks with the commands netsh winsock reset catalog and netsh int ip reset C:\resetlog.txt. Then once those two commands are run, reboot your computer and you should be good to go. If that doesn't work, then good luck because it's all technical jargon after that.



EDIT: Brownjohn's layman explanation may work too in come cases.
 
Not really considering different brands have different gateways..

after a successful ipconfig we could hit the gateway and work from there with the specific default u/pass consdiering the brand.. but yes i didnt read the OP entirely, didn't notice other computers are working correctly.
 
[quote name='madcyantist']Not really considering different brands have different gateways..

after a successful ipconfig we could hit the gateway and work from there with the specific default u/pass consdiering the brand.. but yes i didnt read the OP entirely, didn't notice other computers are working correctly.[/QUOTE]

Wasn't really targeting you specifically because if his adapter is set to a static IP, it would be the next thing on the list to get from him and I try to take things one step at a time. Though I'd rather see a working computers ipconfig before I got the make/model of the modem/router. I just used it to throw out there a couple ideas I had floating around in my head as to why he wasn't able to get out to the internet.


I probably should just ignore these threads because I throw out too much stuff that people understand little of. I feel like it makes them more confused than it helps them in a number of cases.
 
[quote name='Draekon']Wasn't really targeting you specifically because if his adapter is set to a static IP, it would be the next thing on the list to get from him and I try to take things one step at a time. Though I'd rather see a working computers ipconfig before I got the make/model of the modem/router. I just used it to throw out there a couple ideas I had floating around in my head as to why he wasn't able to get out to the internet.


I probably should just ignore these threads because I throw out too much stuff that people understand little of. I feel like it makes them more confused than it helps them in a number of cases.[/QUOTE]

Oh I hear you. I provide level 1 desktop support and simply hate it when I have to explain to nurses how to get to a command prompt and run ipconfig commands and ping tests..
 
ok this is what im trying to say. my New router is Trendnet TEW-731BR my Old router is a Netgear GA311. while the trendnet is connected, when i click on control panel/network connections it ony shows my Old Netgear which is disabled because its not connected. the trendnet is suppose to be plug and play it doesnt come with any drivers to install.

so when i do a IPconfig/all i get
Windows IP Configuration

when i do IPconfig/all with my Netgear hooked up i get
Netgear GA311
IP Address 192.168.0.150
subnet mask 255.255.255.0
default gateway 192.168.0.1
DNS servers 68.87.71.230
68.87.73.246

sorry to be a pain in the ass in just not very savy with routers and IP stuff in general. right now im using my sisters PC in the next room. the setup is like this.

My PC- connected to router no internet LAN 3
sisters PC- connected to router has internet LAN 1
PS3- connected to router has internet LAN 2
Modem- connected to WAN
 
Yes, lets see what ipconfig says on a working pc on the new router.

Regrding the nonexistant ipconfig info...this indicates that the network card in the pc isnt bing recognized when connected to the new router. This is strange. Try plugging the non working pc into a different port on the new router. Try one that is working for one of the working pcs.
 
The "old router" you mention looks like it is an ethernet adapter, not an actual router. So that should be plugged into the new router directly with an ethernet cable. It also should not be set to disabled and should be enabled if it is.


EDIT: So my theory so far:

You have one single adapter, a Netgear GA311, meant for wired connections. This should be connected directly to the new router with an ethernet cable. It may be disabled from the sound of things, but it shouldn't be (Right Click -> Enable if so). The IP address it is pulling I'm guessing is static because the default address of your new router is 192.168.10.1. Which means your IP address that you're pulling should be 192.168.10.* and if you give us your sisters IP address, it should look similar. Unless someone manually reconfigured everything, in which case bad on them for not making sure all devices were connecting properly.

So if that's the case, you'll need to go into the properties of the netgear adaptor under Network Connections and go to its properties (Right Click -> Properties). Then from there you will need to select Internet Protocol Version 4 or TCP/IP and select properties depending which windows version you have. Ensure both "Automatic" options are checked and if they aren't, check them. Then close out and try pulling up some pages in your internet browser again.

If this does not work, then we'll want to do several things:

1) Windows Key + R.
2) Type in cmd and hit enter.
3) Type in ipconfig /release and hit enter.
4) Type in ipconfig /renew and hit enter.
5) Test internet again and if unsuccessful, continue steps.
6) Repeat steps 1 & 2.
7) Type in netsh winsock reset catalog and hit enter.
8) Type in netsh int ip reset C:\resetlog.txt and hit enter.
9) Reboot & try getting out to the internet again.
 
Last edited by a moderator:
ok its working now :D

it totally slipped my mind that the netgear was an adapter. i plugged My PC ethernet into the Netgear, and the router into the netgear WAN, enabled it and now we have internet on all devices. the IP is coming up as the new one as well 192.168.

thanks for the help i really appreciate it
 
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