[quote name='thecurrybot5000']I just switched to SERO from AT&T the last day of May. Everything bad you have heard about Sprint Customer Service is true, but I guess you get what you pay for. Anyways here was my experience if you are interested:
None of the coupon codes worked during checkout, but I emailed Ecare after I received my phone and they manually added SAVE50 without much fuss. It took less than 2 days from the time I placed my order to receive my phone. However it took 5 days for Sprint to actually port my number over from AT&T. I probably wasted 4 hours total on the phone with inept Sprint Customer Service reps, and nobody was very helpful with the porting issue. Everyday it was "Check back tomorrow". They did give me a temporary number, but it was a hassle carrying around 2 phones. Also Sprint did not honor my student discount right away. So I emailed ecare again, told them that I wanted a student discount, and told them that porting was taking way too long. A day later I got an email saying that I would get $10 off per month for the first 13 months. Initially none of the SprintTV channels worked, but after 2 weeks I finally receiving NFL network. CNN, Weather Channel, etc still do not work, but I read somewhere that Sprint is no longer offering those channels for free to SERO customers. Coverage is not as good as AT&T (I'm in LA), but I usually don't have problems unless I wander off to rural areas. I also got an email from Sprint in 10 days saying that they received my rebate form and that it is being processed.
I bought the Moto q9c. The Centro keyboard was too small, the Treo and Ace were $50 more. The BB's have better design (smaller but comfortable keyboards), but I just didn't want to deal with the Blackberry without the BB data pack. Overall I would say the phone is good not great. GPS (with Live Search) and keyboard are nice. Battery life is good for a smartphone due to the extended battery that you get with it. Unfortunately the phone response time does get slow at times. I am not sure if it is due to WM6 or the phone itself, but a quick reboot usually fixes things. Some people have complained about dust getting under the screen, so I bought a full body invisible shield for protection. Picture mail does not work out of the box (I think this a common Sprint thing), but there is a website that shows you how to enable it for free. Unfortunately this picture mail hack expires every 30 days.
Anyways in summary, the Sprint network coverage is good but not great. Be careful if you are not in a major city. Also customer service can be a nightmare, but emailing Ecare leads to quick results. In the end, I am paying $20/month for 500 min, free data, free text, and 7pm nights so what right do I have to complain?[/QUOTE]
20$ monthly, how?